CloudCall Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001Add to compare
CloudCall offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is CloudCall?
CloudCall is a cloud telephony platform that integrates with CRM systems to log calls, sync contacts, and centralize communication records. It includes local presence dialing, pre-recorded voicemail drop, and automated call logging to reduce manual data entry for sales and support teams.
Pricing
CloudCall offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
CloudCall Software Demo
CloudCall was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CloudCall
- Team types
- Large Enterprises, Medium Business
Why teams choose CloudCall
Seamless CRM integration improves workflow.
Local presence feature enhances connection rates.
User-friendly design simplifies call management.
Is CloudCall right for you?
What buyers should know before shortlisting CloudCall
CloudCall has received a mix of positive and constructive feedback from users in the past year. Users appreciate the ease of setup and remote work capabilities, enabling teams to work seamlessly from anywhere.
Integration with CRM systems like Bullhorn has been highlighted as a key strength, providing smooth collaboration and analytics on calls. Additionally, the customer support team was commended for their responsiveness and helpfulness.
However, some users have mentioned minor drawbacks such as issues with the mobile app, occasional call drops, and the need for improved integration with tools like WhatsApp. These aspects could be areas for improvement to enhance the overall user experience.
Overall, CloudCall offers a reliable solution for VoIP and remote communication needs, particularly for businesses looking to streamline call logging, enhance CRM integration, and boost productivity. The platform's seamless integration features and support services make it a valuable tool for optimizing communication workflows.
CloudCall pros and cons
- CloudCall pros
Seamless CRM integration improves workflow.
Local presence feature enhances connection rates.
User-friendly design simplifies call management.
- CloudCall cons
May not be suitable for businesses without a CRM.
Pricing can be a barrier for smaller companies.
Ready to try it?
Get started with CloudCall
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare CloudCall side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of CloudCall?
CloudCall uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
CloudCall reviews and ratings
What buyers like
- Integration with CRM, enhancing productivity and data accuracy.
- Efficient remote working capabilities, allowing calls from anywhere with CRM integration.
- Automated call logging, saving time on manual data entry.
Common complaints
- Lack of video calling feature, limiting communication options.
- Issues with call quality, occasional outages, and service reliability.
- Complex configuration setup for newcomers, increasing the learning curve.
What users are saying
GB
Geoff B
12/29/23
"CloudCall review"
What do you like best about CloudCall? Easy to setup, allows the team to work anywhere What do you dislike about CloudCall? The mobile app could be ...
Read more
KP
Kelly P
11/29/22
"Not one of my favorites"
What do you like best about CloudCall? The dial pad is easy to use. The navigate buttons are easy to see. What do you dislike about CloudCall? Log in ...
Read more
KP
Kelly P
11/29/22
"Not one of my favorites"
What do you like best about CloudCall? The dial pad is easy to use. The navigate buttons are easy to see. What do you dislike about CloudCall? Log in ...
Read more
MB
Marshall B
11/15/22
"Best VOIP, friendly customer service"
What do you like best about CloudCall? Easy to use platform. My coworkers love the inter-changablility between the app and their computer. Makes ...
Read more
TJ
Tom J
11/15/22
"Really smooth calls, with good reliability."
What do you like best about CloudCall? Uptime is always very good, really helps that it integrates so well with bullhorn our CRM. Rarely do we need ...
Read more
AU
Anonymous User
02/22/22
"Great support team, some problems, overall good value."
What do you like best about CloudCall? The support team and the responsiveness of the team is truly amazing. Configuration of some parts of the system ...
Read more
- See if CloudCall fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of CloudCall?
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
A contact database allows a business to more efficiently manage and coordinate information about its clients, customers, and other contacts.…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
CloudCall security and data handling
Key compliance certifications and security features for IT and security teams evaluating CloudCall.
Certifications
Security features
Developer & data
Alternatives to CloudCall
CloudCall Support Options
Frequently Asked Questions About CloudCall
Common questions buyers ask before choosing CloudCall.
CloudCall is a Contact Center Operations Software. CloudCall offers Call Recording, Contact Database, Call Monitoring, IVR Support and many more functionalities.
Buyers commonly note the following limitations of CloudCall: May not be suitable for businesses without a CRM.; Pricing can be a barrier for smaller companies.; Limited features for offline use..
Some top alternatives to CloudCall includes contactSPACE, uContact, Call Center Studio, Dialpad Contact Center and RingCentral Engage Digital.
CloudCall offers Subscription, Quotation Based pricing models
The starting price is not disclosed by CloudCall. You can visit CloudCall pricing page to get the latest pricing.
Ready to try it?
Get started with CloudCall
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].