Top 10 ice Contact Center Alternatives 2026
Boost efficiency and cut costs with ice Contact Center.
Main Features
- Automated Routing
- Call Recording
- IVR Support
- Multi-Channel Communication
Pricing
ice Contact Center offers custom pricing plan
ice Contact Center is a Contact Center Operations Software platform with a user rating of 3.7★ based on 10 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Contact Center Operations Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
ice Contact Center vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| ice Contact Center Current | Contact Center Operations Software | Custom pricing | 3.7 ★ | ✗ No |
 UJET | Contact Center Operations Software | Custom pricing | 4.9 ★ | ✗ No |
 VCC Live | Contact Center Operations Software | $50 | 4.9 ★ | ✗ No |
 ipSCAPE | Contact Center Operations Software | Custom pricing | 4.8 ★ | ✗ No |
 Voximplant Kit | Contact Center Operations Software | Custom pricing | 4.8 ★ | ✗ No |
 Aloware | Contact Center Operations Software | $250 | 4.9 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top ice Contact Center alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
UJET
Revolutionizing contact centers for ultimate efficiency.
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What is UJET?
UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone capabilities. Its provide a flexible and scalable solution that will increase employee efficiency, ...
Read moreCommon Features
-
Multi-Channel Communication
-
Automated Routing
-
IVR Support
+ 2 more
Unique Features
No unique features
Pricing
UJET offers custom pricing plan
VCC Live
Maximize customer satisfaction with VCC Live.
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What is VCC Live?
VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service features that enable customers to reach the correct customer support person at first attempt. VCC Live helps ...
Read moreCommon Features
-
Multi-Channel Communication
-
IVR Support
-
Automated Routing
+ 2 more
Unique Features
No unique features
Pricing
Starts from $50/Month when Billed Yearly
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
ipSCAPE
Transforming customer engagement one call at a time.
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What is ipSCAPE?
Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to automate your personalized communications. Record calls with ease, whether automatically or upon agent ...
Read moreCommon Features
-
Call Recording
-
Multi-Channel Communication
-
Real-time Dashboard
+ 2 more
Unique Features
No unique features
Pricing
ipSCAPE offers custom pricing plan
Voximplant Kit
Efficiently streamline customer service with Voximplant Kit.
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What is Voximplant Kit?
Voximplant is a cloud based contact center operations software that provides the necessary tools to build, deploy, and operate complete contact centers. Voximplant enables companies to handle customer requests in a fast and simple manner from multiple channels, real-time integration with ...
Read moreCommon Features
-
Multi-Channel Communication
-
IVR Support
-
Automated Routing
+ 1 more
Unique Features
No unique features
Pricing
Voximplant Kit offers custom pricing plan
Aloware
Streamline your contact center for maximum efficiency.
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What is Aloware?
Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other touchpoints over time. Operators can monitor call quality to improve team performance, boast on task teams for ...
Read moreCommon Features
-
Call Recording
-
Real-time Dashboard
-
Multi-Channel Communication
+ 1 more
Unique Features
-
Call Monitoring
Pricing
Starts from $250/Month, also offers free forever plan
JustCall
Unlock the full potential of your contact center.
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What is JustCall?
The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its easy-to-use, unified solution is designed to get user up and running fast. ...
Read moreCommon Features
-
Call Recording
-
IVR Support
-
Automated Routing
+ 1 more
Unique Features
-
Call Monitoring
Pricing
Starts from $20/User/Month when Billed Yearly
Ring.io
Streamline, optimize, and boost customer interactions.
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What is Ring.io?
Ring.io is a contact center operations' software that integrates CRM, marketing automation and multichannel customer communication capabilities in one platform. Ring.io is designed to support small businesses and help them organize, improve and streamline their processes, operations, and ...
Read moreCommon Features
-
Multi-Channel Communication
-
Call Recording
-
IVR Support
+ 1 more
Unique Features
-
Call Monitoring
Pricing
Free Trial available
Starts from $69/User/Month
Dialpad Contact Center
Revolutionize global collaboration with AI-powered customer intelligence.
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What is Dialpad Contact Center?
Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts for agents, track script adherence, and monitor customer satisfaction ...
Read moreCommon Features
-
Call Recording
-
IVR Support
-
Automated Routing
+ 1 more
Unique Features
-
Call Monitoring
Pricing
Free Trial available, Try Now
Starts from $75/User/Month
DCDial
Efficiently manage customer interactions with DCDial.
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What is DCDial?
DCDial is contact center operations software that helps businesses manage customer contacts across multiple locations and improve first-contact resolution. It offers easy installation and administration for centralizing customer interactions.
Read moreCommon Features
-
IVR Support
-
Call Recording
-
Multi-Channel Communication
+ 1 more
Unique Features
-
Call List Management
Pricing
Starts from $79/Month when Billed Yearly
3CX
Revolutionizing communication with advanced contact center technology.
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What is 3CX?
3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in the Cloud. With cutting edge softphones and an intuitive interface, the 3CX ...
Read moreCommon Features
-
IVR Support
-
Call Recording
-
Automated Routing
+ 1 more
Unique Features
-
Call Monitoring
Pricing
Starts from $175/Year, also offers free forever plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
