Top Alternatives to ice Contact Center - Better Options for 2026
Boost efficiency and cut costs with ice Contact Center.
Main Features
- Automated Routing
- Call Recording
- IVR Support
- Multi-Channel Communication
Pricing
ice Contact Center offers custom pricing plan
ice Contact Center is a Contact Center Operations Software platform with a user rating of 4.0★ based on 6 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Contact Center Operations Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
ice Contact Center vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| ice Contact Center Current | Contact Center Operations Software | Custom pricing | 4.0 ★ | ✗ No |
 FIVE CRM | CRM Software | Free trial | No reviews | ✓ Yes |
 uContact | Call Center Software | $50 | 4.9 ★ | ✗ No |
 Call Center Studio | Call Center Software | Free trial | 4.7 ★ | ✓ Yes |
 UJET | Contact Center Operations Software | Custom pricing | 4.7 ★ | ✗ No |
 Dialpad Contact Center | Contact Center Operations Software | $75 | 4.5 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top ice Contact Center alternatives as of July 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.3
SpotScore
FIVE CRM
Effortlessly streamline your business with FIVE CRM.
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What is FIVE CRM?
The FIVE CRM is a beautifully designed customer relationship management software that is packaged in a modern & simplistic way. It features multiple integrations, great workflow functionality, and intuitive user experience. It has a modern interface that allows you to effectively manage your ...
Read moreCommon Features
No common features
Unique Features
-
Quotes (Proposals)
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List Management
-
Customer Support
+ 5 more
Pricing
Free Trial available, Try Now
8.8
SpotScore
uContact
Streamline your call center experience with uContact.
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What is uContact?
uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, responding to, organizing and analyzing call center customer requests. Whether for a business or personal ...
Read moreCommon Features
-
IVR Support
Unique Features
-
Outbound Call Center
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Inbound Call Center
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Concurrency Support
+ 6 more
Pricing
Starts from $50/User/Month
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8.9
SpotScore
Call Center Studio
Streamline your call center operations with ease.
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What is Call Center Studio?
Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...
Read moreCommon Features
-
IVR Support
Unique Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 6 more
Pricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
UJET
Revolutionizing contact centers for ultimate efficiency.
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What is UJET?
UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone capabilities. Its provide a flexible and scalable solution that will increase employee efficiency, ...
Read moreCommon Features
-
Multi-Channel Communication
-
Automated Routing
-
IVR Support
+ 2 more
Unique Features
No unique features
Pricing
UJET offers custom pricing plan
Dialpad Contact Center
Revolutionize global collaboration with AI-powered customer intelligence.
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What is Dialpad Contact Center?
Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts for agents, track script adherence, and monitor customer satisfaction ...
Read moreCommon Features
-
Call Recording
-
IVR Support
-
Automated Routing
+ 1 more
Unique Features
-
Call Monitoring
Pricing
Free Trial available, Try Now
Starts from $75/User/Month
VCC Live
Maximize customer satisfaction with VCC Live.
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What is VCC Live?
VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service features that enable customers to reach the correct customer support person at first attempt. VCC Live helps ...
Read moreCommon Features
-
Multi-Channel Communication
-
IVR Support
-
Automated Routing
+ 2 more
Unique Features
No unique features
Pricing
Starts from $50/Month when Billed Yearly
VoiceIQ
Power up your contact center with VoiceIQ.
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What is VoiceIQ?
VoiceIQ helps companies optimize contact center agent performance, productivity, and customer satisfaction while reducing contact center infrastructure costs. Leveraging advanced automatic speech recognition (ASR) and natural language understanding (NLU), the mobile application enables audio ...
Read moreCommon Features
-
Real-time Dashboard
Unique Features
-
Call Monitoring
-
Historical Reporting
Pricing
VoiceIQ offers custom pricing plan
Vonage Contact Center
Revolutionize your customer service experience with Vonage Contact Center.
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What is Vonage Contact Center?
Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage ...
Read moreCommon Features
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Multi-Channel Communication
-
IVR Support
-
Call Recording
+ 1 more
Unique Features
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API Access Management
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Webhooks
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Historical Reporting
Pricing
Vonage Contact Center offers custom pricing plan
RingCentral Contact Center
Streamline your customer service with ease.
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What is RingCentral Contact Center?
RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an account, which includes 1 free line. Then set up IVR menus, create skillsets and ...
Read moreCommon Features
-
IVR Support
-
Call Recording
-
Multi-Channel Communication
Unique Features
-
Queue Management (Calls)
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Predictive Dialer
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Call Monitoring
+ 2 more
Pricing
RingCentral Contact Center offers custom pricing plan
Focus Contact Center
Streamline your communication and close more deals.
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What is Focus Contact Center?
Focus is an auto dialer software that helps small & medium businesses manage leads and appointments effectively. The software records contacts inbound calls and plays back custom voice responses to boost lead conversion rates. It automates appointment scheduling, appointment reminders, ...
Read moreCommon Features
-
Call Recording
-
IVR Support
Unique Features
-
Lead Management
-
Predictive Dialer
Pricing
Focus Contact Center offers custom pricing plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
