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Top 12 Dialpad Contact Center Alternatives for Mac, Compared (2026)

Explore 12 alternatives to Dialpad Contact Center — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 best Dialpad Contact Center alternatives this year

Quick answer

For most teams, the best Dialpad Contact Center alternatives are RingCentral Contact Center, Authkey and Ringflow. RingCentral Contact Center leads with a SpotScore of -1 and a 3.7★ rating. The table compares all 12 on score, rating, and price below.

A tool that fits one team can frustrate another, so if Dialpad Contact Center is frustrating yours, these 12 contact center operations software alternatives are worth a look. We rank them by SpotScore, which combines verified user satisfaction with market presence, then ratings and pricing. The table gives a quick side-by-side; the sections below explain each pick.

ProductSpotScoreRatingPricingBest for
RingCentral Contact CenterStreamline your customer service with ease.★★★★ 3.7(50)Quotation Basedteams of all sizes
AuthkeyRevolutionize your communication experience with Authkey.Not yet ratedFreeSubscription · Quotation Based · Freemium · Free Trialteams of all sizes
RingflowRevolutionize customer interactions with AI-powered innovation.Not yet ratedFreeFree Trial · Subscriptionteams of all sizes
TelozTransforming customer service with advanced AI technology.Not yet ratedFreeFree Trial · Freemium · Subscription · Quotation Basedteams of all sizes
CordlessRevolutionize customer support with AI-powered conversation intelligence.Not yet ratedFreeFree Trial · Quotation Based · Subscriptionteams of all sizes
Oki-TokiTransforming customer service, one channel at a time.Not yet ratedFreeFree Trial · Quotation Basedteams of all sizes
LiveVoxRevolutionize your customer interactions with LiveVox.Not yet ratedQuotation Basedteams of all sizes
IntradiemAI-powered efficiency for superior customer service.★★★★ 4.4(67)Quotation Basedteams of all sizes
Newfies-DialerEfficiently automate your outbound calling needs.★★★★★ 5(1)Subscriptionteams of all sizes
Hello StatsPower up your marketing with call tracking.Not yet ratedFreeFree Trial · Subscriptionteams of all sizes
VariphyRevolutionize your data analysis with Variphy.Not yet ratedQuotation Basedteams of all sizes
CallTrackingMaximize ROI and optimize your calls with CallTracking.Not yet ratedQuotation Basedteams of all sizes
RingCentral Contact Center - Auto Dialer Software

RingCentral Contact Center

Streamline your customer service with ease.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is RingCentral Contact Center?

RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an account, which includes 1 free line. Then set up IVR menus, create skillsets and ...

Read more about RingCentral Contact Center

RingCentral Contact Center offers custom pricing plan

Authkey logo

Authkey

Revolutionize your communication experience with Authkey.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Authkey?

Authkey is a leading multi-channel CPaaS platform offering comprehensive APIs designed to enhance communication capabilities for enterprises. The platform supports various channels, including business messaging, voice, email, WhatsApp Business, OTP authentication solutions, and Google RCS. With ...

Read more about Authkey
Free TrialTry Free →·

Authkey offers custom pricing plan

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Ringflow logo

Ringflow

Revolutionize customer interactions with AI-powered innovation.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Ringflow?

Ringflow is a cloud contact center platform with AI-driven routing and omnichannel support across voice, chat, and digital channels. It gives businesses tools to manage customer interactions and agent workflows from a unified interface.

Read more about Ringflow
Free TrialTry Free →·

Starts from $9.99/month

Teloz logo

Teloz

Transforming customer service with advanced AI technology.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Teloz?

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer ...

Read more about Teloz
Free TrialTry Free →·

Teloz offers custom pricing plan

Cordless

Cordless

Revolutionize customer support with AI-powered conversation intelligence.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Cordless?

Cordless is a cloud-based call centre platform that uses AI to deliver conversation intelligence and real-time analytics to support teams. It integrates with third-party tools, handles high-volume call traffic, and gives agents data-driven insights during and after customer calls.

Read more about Cordless
Free TrialTry Free →·

Cordless offers custom pricing plan

Oki-Toki

Oki-Toki

Transforming customer service, one channel at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Oki-Toki?

Oki-Toki is an omnichannel contact center platform that handles calls, web chats, emails, social media, and mobile apps from a unified environment. It supports automated bots across all channels and includes security controls to protect customer data from unauthorized access.

Read more about Oki-Toki
Free Trial·

Oki-Toki offers custom pricing plan

LiveVox - Contact Center Operations Software

LiveVox

Revolutionize your customer interactions with LiveVox.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is LiveVox?

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates advanced Omnichannel communication, WFO & CRM capacities to reduce compliance ...

Read more about LiveVox

LiveVox offers custom pricing plan

Intradiem - Contact Center Operations Software

Intradiem

AI-powered efficiency for superior customer service.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Intradiem?

Intradiem is a groundbreaking customer service software that utilizes AI-enabled technology to provide a modern solution to maximize productivity. It seamlessly integrates with already existing Call Center and Workforce Management Software, giving you the power to monitor contact center data ...

Read more about Intradiem

Intradiem offers custom pricing plan

Newfies-Dialer - Contact Center Operations Software

Newfies-Dialer

Efficiently automate your outbound calling needs.

Best for: SMB teams · Mid-market · Enterprise

See Plans & Pricing

Add to compare

What is Newfies-Dialer?

Newfies-Dialer is a powerful auto-dialer and voice broadcasting software that can be used for mass outbound calling, press one dialing and offering outbound IVR. The system is designed to provide potential users with the capability of dialling countless phone numbers in succession, delivering a ...

Read more about Newfies-Dialer

Starts from $399/Month

Hello Stats - Contact Center Operations Software

Hello Stats

Power up your marketing with call tracking.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Hello Stats?

Hello Stats, a call tracking tool designed for marketers, allows you to gain insights on the demographic data of your callers. By recording calls, it helps enhance sales performance. Track both online and offline call sources with ease using Hello Stats' user-friendly dashboard. With its quick ...

Read more about Hello Stats
Free Trial·

Starts from $6/Month

Variphy - Contact Center Operations Software

Variphy

Revolutionize your data analysis with Variphy.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Variphy?

Revolutionize your reporting and data analysis experience with Variphy. This SaaS software enriches CDR reports and calls by providing customizable dashboards, widgets, and wallboards. Access real-time data at your fingertips through web-based reports, tailored for administrators, agents, and ...

Read more about Variphy

Variphy offers custom pricing plan

CallTracking - Contact Center Operations Software

CallTracking

Maximize ROI and optimize your calls with CallTracking.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is CallTracking?

Introducing CallTracking - your go-to solution for monitoring multiple calls and gauging the effectiveness of your marketing efforts. Developed in-house, this software streamlines the process of tracking calls from various sources, enabling businesses to optimize their advertising budget and ...

Read more about CallTracking

CallTracking offers custom pricing plan

What each pick gets right

RingCentral Contact CenterBest for teams of all sizes

Integrates with platforms like JobDiva, enabling click-to-dial and activity logging within existing workflows.

Watch for: Inconsistent call quality, dropouts, and connectivity issues at times.

AuthkeyBest for teams of all sizes
RingflowBest for teams of all sizes
TelozBest for teams of all sizes
CordlessBest for teams of all sizes

Efficient call management with excellent call quality.

Watch for: Limited integrations available, particularly in terms of connecting with other software platforms like Kustomer.

Oki-TokiBest for teams of all sizes
LiveVoxBest for teams of all sizes

Almost fully automated with daily job builds and ongoing platform improvements.

Watch for: Some users need faster support turnaround for completing custom requests.

IntradiemBest for teams of all sizes

Keeps everything organized and on time.

Watch for: Issues with rules becoming corrupt and server disconnections affecting dependability.

Newfies-DialerBest for teams of all sizes

Powerful auto-dialer

Watch for: Complex setup process

Hello StatsBest for teams of all sizes

Tracks demographic data

Watch for: Limited to call tracking

VariphyBest for teams of all sizes

Customizable dashboards

Watch for: May require training for full use

CallTrackingBest for teams of all sizes

Tracks multiple call sources

Watch for: Limited to call tracking

Why teams look for a Dialpad Contact Center alternative

The reasons teams outgrow Dialpad Contact Center are fairly consistent:

  • Requires internet connection
  • Learning curve for AI features
  • Limited offline capabilities

How to judge a Dialpad Contact Center alternative

How the 12 alternatives line up on price and ratings: 6 offer a free tier; and Newfies-Dialer is the highest rated at 5 across 1 reviews.

How the scoring works.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Dialpad Contact Center are Newfies-Dialer (5.0★), Intradiem (4.4★), RingCentral Contact Center (3.7★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Dialpad Contact Center, prioritize: Call Recording, Call Monitoring, IVR Support, Automated Routing, Real-time Dashboard, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Dialpad Contact Center starts from $75 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Dialpad Contact Center is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the Dialpad Contact Center alternative that fits you

  • On a budget / just exploring: start with a free tier — Authkey, Ringflow and Teloz let you evaluate without paying upfront.
  • If real-user ratings matter most: Newfies-Dialer has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: RingCentral Contact Center has the highest Spotsaas Score (-1) in this list — a strong default if you're unsure.

Making the jump from Dialpad Contact Center

Before you cut over from Dialpad Contact Center, secure your data. Export it, test the import into the new tool, and make sure your core workflows carry through. Pilot on a free trial before going live, and don't close Dialpad Contact Center until the migration's complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].