NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo

Customer.guru vs Zonka Feedback Comparison

Last updated:

Customer.guru

4.4(31 reviews)

Starting at $50 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps th…

View PricingRead Reviews

Zonka Feedback

4.7(130 reviews)

Starting at $24 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…

View PricingRead Reviews

Zonka Feedback leads on user satisfaction with a 4.7-star rating across 130 reviews.

SpotSaaS Analysis

Customer.guruZonka Feedback

The core difference lies in Customer.guru's focus on simplicity and ease of use for quick survey setups, while Zonka Feedback offers more customization and advanced offline capabilities. Ideal buyers for Customer.guru are small to medium businesses seeking straightforward NPS surveys, whereas Zonka Feedback is suited for those needing flexible survey options and offline functionality.

- Best for small to medium businesses - Simple and effective NPS surveys - Quick and easy survey setup - User-friendly interface - Efficient customer satisfaction tracking - Priced at $50

- Best for small to medium businesses - Customizable NPS surveys - Strong offline survey capabilities - Flexible survey building with templates - Advanced logic for survey customization - Priced at $24

Customer.guru vs Zonka Feedback — at a glance

FeatureCustomer.guruZonka Feedback
Rating4.4 / 54.7 / 5
Reviews31130
Starting price$50 /Month$24 /Month
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryNPS SoftwareNPS Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailable
Support modesOnlineBusiness Hours, Online
CertificationsGDPRGDPR
Data residencyGlobalGlobal

Key differences between Customer.guru and Zonka Feedback

  • Pricing: Customer.guru starts at $50 /Month, while Zonka Feedback starts at $24 /Month.
  • User satisfaction: Zonka Feedback scores higher with a 4.7-star average.
  • Deployment: Customer.guru supports SaaS/Web/Cloud; Zonka Feedback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Customer.guru vs Zonka Feedback — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Customer.guru - NPS Software

Customer.guru

(13)
Talk to an expert
Talk to an expert
Zonka Feedback - NPS Software

Zonka Feedback

(48)
Visit website
Visit Website

*sponsored

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Customer.guru

Best for small to medium businesses needing simple, effective NPS surveys.

Choose if
  • You want quick, easy survey setup with a user-friendly interface.
  • You need to track customer satisfaction and product feedback efficiently.
  • You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
Consider alternatives if
  • Your enterprise requires extensive survey customization and complex integrations.
  • You need advanced customer outreach beyond basic survey distribution.

Zonka Feedback

Best for customizable, easy-to-use NPS surveys with strong offline capabilities.

Choose if
  • You need flexible survey building with templates and advanced logic.
  • Your team requires robust offline survey tools for data collection.
  • You want strong API integration to customize data workflows.
Consider alternatives if
  • You require advanced AI-driven analytics for deep survey insights.
  • You need comprehensive export options, especially full feedback PDFs.

Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys. Zonka Feedback: Best for customizable, easy-to-use NPS surveys with strong offline capabilities.

Description

Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More about Customer.guru

NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback

Entry Level Pricing

  • Starts from $50
  • Starts from $24 , Billed Yearly

Free Trial Availability

Spotsaas Score

What's this? ↗

9.1/10

9.8/10

User Ratings

Based on verified Spotsaas reviews

4.4

(31)

4.7

(130)

Best Company Size

Small BusinessMedium Business
Small BusinessMedium Business
Get pricing help
Visit website

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Customer.guru and Zonka Feedback Compare on Features?

Total Features

16 Features

28 Features

Unique Features

No unique features

No unique features

Get Quote
Visit website

Compare Customer.guru and Zonka Feedback on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $50
      • $24 , Billed Yearly

      Pricing Plans

      • Not Available

      • Essential

        Get Started

        • Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices, the pricing varies)

        • Add Devices : 0 (based upon the devices, the pricing varies)

        • 1,000 Online Responses

        Show more +

      • Professional

        Get Started

        • Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies)

        • Add Devices : 0 (based upon the devices, the pricing varies)

        • Unlimited Online Responses

        Show more +

      • Growth

        Get Started

        • Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies)

        • Add Devices : 0 (based upon the devices, the pricing varies)

        • Unlimited Online Responses

        Show more +

        • Browse all pricing plans

      Pricing Page

      Customer.guru pricing
      		Zonka Feedback pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Visit Website

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No
      ✗ No

      GDPR

      ✓ Yes
      ✓ Yes

      Single Sign-On (SSO)

      —
      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      Customer.guru User Reviews & Rating Comparison

      User Ratings

      4.4

      (based on 31 reviews)

      4.7

      (based on 130 reviews)

      Rating Distribution

      10

      3

      0

      0

      0

      47

      1

      0

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features.

      What buyers like

      • Ease of use
      • Effective NPS measurement
      • Customer support

      Common complaints

      • Limited customization
      • Basic outreach options

      Buyer sentiment

      Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features.

      What buyers like

      • Ease of use
      • Customizable surveys
      • Offline survey tools

      Common complaints

      • Lack of advanced analytics
      • Limited feedback export options

      Pros and Cons

      • Easy and quick survey setup with a simple user interface

      • Effective measurement of customer engagement via NPS

      • Customizable surveys with company branding

      • Limited customization options and marketplace for apps/connectors

      • Feature set may feel overwhelming without sufficient support

      • Easy to use and clean interface suitable for enterprise products

      • Powerful survey-building features including templates and survey logic

      • Robust API and excellent offline survey tools

      • Lack of application intelligence behind surveys

      • Limitations in downloading all feedback comments in PDF format

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      List of Customers

      Customers

      Cisco

      Cisco

      Samsung

      Samsung

      IBM

      IBM

      Leroy Merlin

      Leroy Merlin

      SAP

      SAP

      BCG

      BCG

      Media and Screenshots

      Screenshots

      No screenshots available.

      Zonka Feedback screenshot

      5 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      1 Videos

      Top Alternatives to Customer.guru and Zonka Feedback in 2026

      Alternatives

      Zonka Feedback - NPS Software
      Zonka Feedback

      4.7

      FeedbackLink - NPS Software
      FeedbackLink

      4.1

      Promoter Ninja - NPS Software
      Promoter Ninja

      5

      Startquestion - NPS Software
      Startquestion

      4.8

      FeedbackLink - NPS Software
      FeedbackLink

      4.1

      Promoter Ninja - NPS Software
      Promoter Ninja

      5

      Expand your shortlist

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Customer.guru or Zonka Feedback?
      Zonka Feedback edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Customer.guru and Zonka Feedback offer a free trial?
      Yes, both Customer.guru and Zonka Feedback offer a free trial.
      What is the starting price of Customer.guru vs Zonka Feedback?
      Customer.guru starts at $50 /Month. Zonka Feedback starts at $24 /Month.
      What are the top alternatives to Customer.guru?
      Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.
      What are the top alternatives to Zonka Feedback?
      Top alternatives to Zonka Feedback include Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.

      Grow your pipeline with buyers who are already looking for you

      254,000+ buyers use Spotsaas every month to evaluate and shortlist software. Get in front of them — for free, or with a managed growth plan built around your category.

      Book a strategy callClaim your free listing