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Customer.guru vs YesInsights Comparison

Last updated:

Customer.guru

4.6(13 reviews)

Starting at $50 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey…

View PricingRead Reviews

YesInsights

4.8(12 reviews)

Starting at $20 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses t…

View PricingRead Reviews

YesInsights leads on user satisfaction with a 4.8-star rating across 12 reviews.

Spotsaas Analysis

Customer.guruYesInsights

The core difference between Customer.guru and YesInsights lies in Customer.guru's focus on simplicity and efficiency, while YesInsights emphasizes customization and integration capabilities. Ideal buyers for Customer.guru are those seeking straightforward NPS surveys, whereas YesInsights is best suited for businesses that require tailored survey options linked to their existing systems.

- Best for small to medium businesses - Simple and effective NPS survey setup - User-friendly interface - Efficient tracking of customer satisfaction - Priced at $50 - Quick survey deployment

- Best for small to medium businesses - Quick and customizable NPS surveys - Easy-to-use interface - Integration with customer databases - Priced at $20 - Fast survey creation and deployment

Customer.guru vs YesInsights — at a glance

FeatureCustomer.guruYesInsights
Rating4.6 / 54.8 / 5
Reviews1312
Starting price$50 /Month$20 /Month
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryNPS SoftwareNPS Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnline24/7 (Live rep), Online
CertificationsGDPRGDPR
Data residencyGlobalUS

Key differences between Customer.guru and YesInsights

  • Pricing: Customer.guru starts at $50 /Month, while YesInsights starts at $20 /Month.
  • User satisfaction: YesInsights scores higher with a 4.8-star average.
  • Deployment: Customer.guru supports SaaS/Web/Cloud; YesInsights supports SaaS/Web/Cloud.

Customer.guru vs YesInsights — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Customer.guru - NPS Software

Customer.guru

(13)
Talk to an expert
Talk to an expert
YesInsights - NPS Software

YesInsights

(12)
Talk to an expert
Talk to an expert

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Customer.guru vs YesInsights: Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Customer.guru

Best for small to medium businesses needing simple, effective NPS surveys.

Choose if
  • You want quick, easy survey setup with a user-friendly interface.
  • You need to track customer satisfaction and product feedback efficiently.
  • You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
Consider alternatives if
  • Your enterprise requires extensive survey customization and complex integrations.
  • You need advanced customer outreach beyond basic survey distribution.

YesInsights

Best for small to medium businesses needing quick, customizable NPS surveys.

Choose if
  • You want an easy-to-use interface for fast survey creation and deployment.
  • You need customizable surveys integrated with your customer database and NPS dashboard.
  • You prefer a simple, streamlined setup with minimal technical complexity.
Consider alternatives if
  • Your organization requires extensive third-party integrations for complex workflows.
  • Your team needs advanced survey features and complex customizations without support.

Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys. YesInsights: Best for small to medium businesses needing quick, customizable NPS surveys.

Description

Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends ... Read More about Customer.guru

YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey ... Read More about YesInsights

Entry Level Pricing

  • Starts from $50
  • Starts from $20

Free Trial Availability

  • Free Trial available

SpotScore

What's this? ↗

9.1/10

8.8/10

User Ratings

Based on verified Spotsaas reviews

4.58

(13)

4.79

(12)

Best Company Size

Small BusinessMedium Business
Small BusinessMedium Business
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Software Demo

Demo

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How do Customer.guru and YesInsights Compare on Features?

Total Features

16 Features

16 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare Customer.guru and YesInsights on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $50
      • $20

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Customer.guru pricing
      YesInsights pricing
      View detailed pricing
      View detailed pricing

      Customer.guru vs YesInsights: Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Customer.guru vs YesInsights Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No
      ✗ No

      GDPR

      ✓ Yes
      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Data Residency

      🌐 Global
      🇺🇸 US

      Customer.guru User Reviews & Rating Comparison

      User Ratings

      4.58

      (based on 13 reviews)

      4.79

      (based on 12 reviews)

      Rating Distribution

      10

      3

      0

      0

      0

      10

      2

      0

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features.

      What buyers like

      • Ease of use
      • Effective NPS measurement
      • Customer support

      Common complaints

      • Limited customization
      • Basic outreach options

      Buyer sentiment

      Users overwhelmingly praise YesInsights for its ease of use, fast setup, and customizable survey capabilities, though some note limitations in integrations and complexity for new users.

      What buyers like

      • Ease of use
      • Customization options
      • Quick setup

      Common complaints

      • Limited integrations
      • Complexity for new users

      Pros and Cons

      • Easy and quick survey setup with a simple user interface

      • Effective measurement of customer engagement via NPS

      • Customizable surveys with company branding

      • Limited customization options and marketplace for apps/connectors

      • Feature set may feel overwhelming without sufficient support

      • Easy-to-use interface enabling quick survey creation

      • Customizable surveys allowing precise feedback collection

      • Fast setup saving time for users

      • Limited integration options restricting advanced functionality

      • Complexity of rich features can overwhelm new users without support

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Used Customer.guru or YesInsights? Tell buyers what actually differs.

      Review Customer.guruReview YesInsights

      Customer.guru and YesInsights Customers

      Customers

      Cisco

      Cisco

      Samsung

      Samsung

      IBM

      IBM

      No Customers information available.

      Media and Screenshots

      Screenshots

      No screenshots available.

      Share Survey screenshot

      3 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      2 Videos

      Top Alternatives to Customer.guru and YesInsights in 2026

      Alternatives

      Emojics - NPS Software
      Emojics

      4.64

      YesInsights - NPS Software
      YesInsights

      4.79

      Promoter Ninja - NPS Software
      Promoter Ninja

      5

      SmileBack - NPS Software
      SmileBack

      4.87

      Customer.guru - NPS Software
      Customer.guru

      4.58

      Emojics - NPS Software
      Emojics

      4.64

      Expand your comparison

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Customer.guru or YesInsights?
      YesInsights edges out the other on user ratings (4.8 vs 4.6). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
      Do Customer.guru and YesInsights offer a free trial?
      Yes, both Customer.guru and YesInsights offer a free trial.
      What is the starting price of Customer.guru vs YesInsights?
      Customer.guru starts at $50 /Month. YesInsights starts at $20 /Month.
      What are the top alternatives to Customer.guru?
      Top alternatives to Customer.guru include Emojics, YesInsights, Promoter Ninja, GrowthScore, SmileBack.
      What are the top alternatives to YesInsights?
      Top alternatives to YesInsights include SmileBack, Customer.guru, Emojics, Promoter Ninja, GrowthScore.