Customer.guru vs Trustmary vs Zonka Feedback Comparison
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps th…
Trustmary
Starting at $190 /Month
- Free Trial
- Large Enterprises
- Medium Business
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A us…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
Trustmary leads on user satisfaction with a 4.6-star rating across 43 reviews.
SpotSaaS Analysis
Customer.guruTrustmaryZonka Feedback
The core difference between Customer.guru and Trustmary lies in their focus; Customer.guru is tailored for straightforward NPS surveys, while Trustmary emphasizes automated feedback collection for e-commerce and social platforms. Ideal buyers for Customer.guru are small to medium businesses seeking simplicity, whereas Trustmary is best suited for those in the e-commerce or social media sectors looking for scalable solutions.
- Best for small to medium businesses - Focuses on simple, effective NPS surveys - Quick and easy survey setup - User-friendly interface - Efficient tracking of customer satisfaction - Affordable pricing at $50
- Best for small to medium e-commerce and social platforms - Emphasizes scalable, automated NPS feedback - Low-complexity tool for feedback collection - Ideal for businesses in digital environments - Supports integration with social networks - Higher pricing at $190
Customer.guru vs Trustmary vs Zonka Feedback — at a glance
| Feature | Customer.guru | Trustmary | Zonka Feedback |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 | 4.7 / 5 |
| Reviews | 31 | 43 | 130 |
| Starting price | $50 /Month | $190 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | Global | US | Global |
Key differences between Customer.guru and Trustmary
- Pricing: Customer.guru starts at $50 /Month, while Trustmary starts at $190 /Month.
- User satisfaction: Trustmary scores higher with a 4.6-star average.
- Deployment: Customer.guru supports SaaS/Web/Cloud; Trustmary supports SaaS/Web/Cloud.
Compare Customer.guru vs Trustmary vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
Best for scalable, automated NPS feedback in e-commerce and social platforms.
- You need a simple, low-complexity tool for automated NPS feedback collection.
- Your business is a small to medium e-commerce, social network, or search engine platform.
- You want trustworthy NPS scores verified via deeplinks and easy HubSpot integration.
- You require advanced widget customization for embedding on your website.
- You need highly visual, customizable, and versatile reporting dashboards.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys. Trustmary: Best for scalable, automated NPS feedback in e-commerce and social platforms.
Description | Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More about Customer.guru | Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social ... Read More about Trustmary | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 9.4/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Customer.guru, Trustmary and Zonka Feedback Compare on Features?
Total Features | 16 Features | 27 Features | 28 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Customer.guru, Trustmary and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Customer.guru vs Trustmary User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
| Buyer sentiment Users generally express satisfaction with Trustmary’s ease of use, automation, and integration, though some desire more advanced features and visual customization. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  Samsung  IBM |  Destia  Lumon  Happyornot |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  3 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Customer.guru or Trustmary?
- Trustmary edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Customer.guru and Trustmary offer a free trial?
- Yes, both Customer.guru and Trustmary offer a free trial.
- What is the starting price of Customer.guru vs Trustmary?
- Customer.guru starts at $50 /Month. Trustmary starts at $190 /Month.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.
- What are the top alternatives to Trustmary?
- Top alternatives to Trustmary include Zonka Feedback, ClearlyRated, FeedbackLink, Promoter Ninja, GrowthScore.