8.5
SpotScore
eWay-CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
SOC 2Add to compare
Starts from $18 / User / Month when Billed Yearly, also offers free forever plan
JCDecaux
Abernathy MacGregor
Knauer
PeugeotTrusted by teams including JCDecaux
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is eWay-CRM?
eWay-CRM is a CRM that runs inside Microsoft Outlook, designed for sales and project teams that spend most of their day in email and want to avoid switching to a separate CRM interface. It centralizes contacts, deal pipelines, call notes, and project tracking within the familiar Outlook environment, reducing adoption friction for Microsoft-heavy organizations. The Outlook dependency is both its main strength and its main constraint — teams not already committed to the Microsoft ecosystem will find limited value here.
Pricing
Starts from $18 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
eWay-CRM Software Demo
eWay-CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider eWay-CRM
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose eWay-CRM
Combines CRM and eCommerce functionalities seamlessly.
Offers extensive tools for managing customer interactions.
Facilitates efficient order processing and inventory control.
Is eWay-CRM right for you?
What buyers should know before shortlisting eWay-CRM
eWay-CRM has consistently proven itself as a top-tier CRM solution, particularly excelling in its seamless integration with Microsoft Outlook. Users praise its simplicity, intuitive design, and robust functionality, making it accessible even for those new to CRM systems.
Its ability to centralize project pipelines, manage contacts, and store call notes within the familiar Outlook interface ensures a smooth workflow for individuals and teams alike. The flexibility of customization is another standout feature, allowing businesses to tailor the platform to their specific needs without requiring a significant investment.
Moreover, the team behind eWay-CRM has earned accolades for their responsive and supportive customer service, which adds immense value to the overall experience. While the platform is rich in features, a few users noted occasional slowdowns in Outlook, which could affect efficiency during high-demand periods.
However, this minor issue is often outweighed by the system's overall reliability, functionality, and user-friendly design.
eWay-CRM pros and cons
- eWay-CRM pros
Combines CRM and eCommerce functionalities seamlessly.
Offers extensive tools for managing customer interactions.
Facilitates efficient order processing and inventory control.
- eWay-CRM cons
May overwhelm small businesses with complexity.
Customization options may be limited for specific needs.
Ready to try it?
Get started with eWay-CRM
Start your free trial — no credit card required.
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Compare eWay-CRM side-by-side with top CRM Software alternatives.
What is the pricing of eWay-CRM?
eWay-CRM Pricing Plans
Free
Manual email saving
Convert email to contact, task, deal
Synchronization with Outlook calendar (1 calendar)
User Views (1 per module)
Workflows - Basic (1 per module)
Show more +
Basic
Includes features of Free plan, plus
Caller identification (iOS, Android)
Task reminders
Synchronization with Outlook calendar (3 calendars)
Row summaries
Show more +
Professional
Includes features of Basic plan, plus
Automatic email saving
Recurrent tasks
Synchronization with Outlook calendar (5 calendars)
Synchronization with Outlook contacts
Show more +
Enterprise
Includes features of Professional plan, plus
Force automatic email saving for all team members
Subtasks
Synchronization with Outlook calendar (unlimited)
Add-ins for Word and Excel
Show more +
Weighing your options?
Not sure if eWay-CRM fits your budget?
eWay-CRM reviews and ratings
What buyers like
- Strong integration with Outlook and Excel, making it an essential tool for users who frequent these applications.
- User-friendly interface, requiring minimal training for basic functions.
- Highly customizable to meet diverse business needs and workflows.
Common complaints
- Slows down Outlook for some users, which can affect workflow efficiency.
- The richness of features could be overwhelming for those with little experience.
- Limited insights from advanced users regarding long-term performance.
What users are saying
AU
Anonymous User
10/26/23
"best CRM among several we've tried"
What do you like best about eWay-CRM? We've recently switched to eWay from Dynamics CRM. So far as a new user i find it extremely simple to utilize ...
Read more
GD
Gabbi D
10/25/23
"Slows down Outlook"
What do you like best about eWay-CRM? eWay is easy enough to use and customer support are quite helpful. What do you dislike about eWay-CRM?
AU
Anonymous User
09/15/23
"Best CRM in Outlook"
What do you like best about eWay-CRM? Eway has become a really great and reliable tool for me. Integration with Outlook still runs smoothly. My ...
Read more
AU
Anonymous User
09/14/23
"Best in managing sales workflow"
What do you like best about eWay-CRM? With its unique features we can work with a single customer on multiple projects. What do you dislike about eWay-CRM?
AS
Aman S
09/05/23
"10 Hand = 1 CRM"
What do you like best about eWay-CRM? User experience is the best. Most important is experience to manage complex management and I found best ...
Read more
AU
Anonymous User
01/09/23
"Great Outlook CRM"
What do you like best about eWay-CRM? Integration with outlook is crucial for me and it works really well. I use eway mostly for contact management ...
Read more
- See if eWay-CRM fits your business
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- A demo or quick answers, your call
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What are the features of eWay-CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
eWay-CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating eWay-CRM.
Certifications
Developer & data
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9.0
Excellent
eWay-CRM Customers
JCDecaux
Abernathy MacGregor
Knauer
Peugeot
eWay-CRM Support Options
Frequently Asked Questions About eWay-CRM
Common questions buyers ask before choosing eWay-CRM.
eWay-CRM is a CRM Software. eWay-CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Buyers commonly note the following limitations of eWay-CRM: May overwhelm small businesses with complexity.; Customization options may be limited for specific needs.; Training may be necessary for full utilization..
Some top alternatives to eWay-CRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and CRM.io by 500apps.
eWay-CRM offers Free Trial, Freemium, Subscription pricing models
The starting price of eWay-CRM is $18/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].