Is there a free alternative to Moveworks?

Yes. LiveAgent, Zendesk Support, Cayzu Help Desk offer free tiers or trials suitable for small teams and individuals.

Last updated: October 22, 2026

Moveworks Alternatives: 12 Options Compared, Including Free (2026)

Explore 12 alternatives to Moveworks, vetted by our editors with real user reviews, pricing, and feature comparisons.

The best free Moveworks alternatives, ranked by SpotScore

Quick answer

Looking for a Moveworks alternative? The top picks are LiveAgent, Zendesk Support and Cayzu Help Desk. LiveAgent comes out ahead with a SpotScore of 9.8 and a 4.67★ rating. See all 12 compared on score, rating, and price below.

Whether it's the bill, a missing capability, or the day-to-day friction, plenty of teams leave Moveworks. These 12 help desk software free alternatives are where they tend to land. We order them by SpotScore (real-user satisfaction and market presence), star ratings, and pricing. Editors vet each one. Skim the table, then read on for detail.

Product	SpotScore	Rating	Pricing	Best for
LiveAgentConnect with your customers on all channels.	9.8	★★★★★ 4.67(870)	Freefrom $15 /User/Month	teams of all sizes
Zendesk SupportEffortlessly manage customer requests with Zendesk Support.	9.2	★★★★★ 4.74(1837)	Freefrom $19 /user/month	teams of all sizes
Cayzu Help DeskSimplify support and keep customers satisfied.	9.1	★★★★☆ 4.44(11)	Freefrom $4 /User/Month	teams of all sizes
SugesterSimplify client management with efficient ticket tracking.	8.9	★★★★☆ 3.5(4)	Freefrom $9 /User/Month	teams of all sizes
KustomerCustomer service platform with omnichannel conversation history	—	★★★★★ 4.69(259)	Freefrom $29 /User/Month	teams of all sizes
Zoho DeskEfficient support for all your business needs.	9.7	★★★★☆ 4.39(4147)	FreeFree Trial · Subscription	teams of all sizes
SysAidStreamline IT support anytime, anywhere.	9.8	★★★★★ 4.65(710)	FreeFree Trial · Quotation Based	teams of all sizes
CrispTransforming customer conversations, one click at a time.	9.7	★★★★☆ 4.47(140)	FreeFree Trial · Freemium · Subscription	small & mid-size businesses
Help ScoutStreamline customer support with Help Scout.	9.7	★★★★★ 4.54(327)	FreeFree Trial · Subscription	teams of all sizes
GorgiasEffortlessly manage customer interactions and relationships.	9.6	★★★★★ 4.63(499)	FreeFree Trial · Subscription · Quotation Based	teams of all sizes
Salesforce Service CloudCustomer service made smarter, faster, and better.	9.6	★★★★★ 4.99(790)	FreeFree Trial · Subscription	teams of all sizes
osTicketStreamline customer service and save time with osTicket.	9.6	★★★★☆ 4.45(42)	FreeFree Trial · Freemium · Subscription · Quotation Based	teams of all sizes

9.8

SpotScore

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

870 verified reviews

Add to compare

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Zendesk Support

Effortlessly manage customer requests with Zendesk Support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

1837 verified reviews

Add to compare

Watch Demo

What is Zendesk Support?

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

Cayzu Help Desk

Simplify support and keep customers satisfied.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

11 verified reviews

Add to compare

What is Cayzu Help Desk?

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...

Sugester

Simplify client management with efficient ticket tracking.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.5

4 verified reviews

Add to compare

What is Sugester?

Sugester is a Help Desk Software which lets business manage their clients. It comes with a user-friendly interface and allows to track clients' tickets from the time they are created to when they are resolved. Users can also allocate resources to each ticket, as well as see the results of those ...

Kustomer

Customer service platform with omnichannel conversation history

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

259 verified reviews

Add to compare

What is Kustomer?

Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based planning, E-mail tracking and intelligence, Virtual Sticky Notes, File sharing & communication platform and more ...

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Best for: SMB teams · Mid-market · Enterprise

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

790 verified reviews

Add to compare

Watch Demo

What is Salesforce Service Cloud?

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

Free TrialTry Free →·

Starts from $25/user/month when yearly

9.6

SpotScore

osTicket

Streamline customer service and save time with osTicket.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

42 verified reviews

Add to compare

What is osTicket?

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right ...

How Moveworks competitors stack up

Buyers comparing Moveworks usually weigh it against these 12 help desk software competitors, starting with LiveAgent, Zendesk Support and Cayzu Help Desk. Each is compared against Moveworks on rating, pricing and feature coverage below.

Tools similar to Moveworks

Searches for "sites like Moveworks" and "apps like Moveworks" land on the same set of options as "Moveworks alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why these Moveworks alternatives made the cut

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

Zendesk Support9.2Best for teams of all sizes

It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

Watch for: While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

Cayzu Help Desk9.1Best for teams of all sizes

Web-based platform

Watch for: Limited features for larger enterprises

Sugester8.9Best for teams of all sizes

User-friendly interface

Watch for: Limited advanced analytics

KustomerBest for teams of all sizes

Reviewers consistently call it user-friendly, with a clean interface that is easy for new team members to learn.

Watch for: Several reviewers find it occasionally slow, causing frustration during busy periods.

Zoho Desk9.7Best for teams of all sizes

Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

Watch for: Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

SysAid9.8Best for teams of all sizes

Internet-based solution

Watch for: Limited advanced features

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

Help Scout9.7Best for teams of all sizes

Scalable for growing teams

Watch for: Can be overwhelming for new users

Gorgias9.6Best for teams of all sizes

Centralized customer interactions

Watch for: Limited third-party integrations

Salesforce Service Cloud9.6Best for teams of all sizes

Intuitive user interface

Watch for: Complex setup process

osTicket9.6Best for teams of all sizes

Open source flexibility

Watch for: Requires technical setup

Why teams look for a Moveworks alternative

Several familiar frustrations tend to drive teams away from Moveworks:

Limited to IT issues
Complex setup process
Requires training
May need customization

The things that matter when replacing Moveworks

The numbers behind these 12 free alternatives: 12 offer a free tier; paid plans run $4–$29, with Cayzu Help Desk the cheapest entry point; and Salesforce Service Cloud is the highest rated at 4.99★ across 790 reviews.

How the order works.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

What are the best alternatives to Moveworks?

The top-rated alternatives to Moveworks are Salesforce Service Cloud (5.0★), Zendesk Support (4.7★), Kustomer (4.7★). Compare all 12 alternatives side-by-side above.

What features should I look for in a Help Desk Software alternative?

When evaluating alternatives to Moveworks, prioritize: Incident Management, Multi-Channel Communication, Document Storage, Ticket Management, Known Issue Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

How difficult is it to migrate from Moveworks to an alternative?

Migration difficulty depends on how deeply Moveworks is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to decide on a Moveworks alternative

On a budget / just exploring: start with a free tier — LiveAgent, Zendesk Support and Cayzu Help Desk let you evaluate without paying upfront.
If real-user ratings matter most: Salesforce Service Cloud has the strongest star rating (4.99★) among the options with verified reviews.
Want the safest pick: LiveAgent has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Making the move from Moveworks

A clean break from Moveworks starts with your data. Export it, verify the new tool can take it in, and check that your core workflows carry over. Pilot the switch with a small team or project before going all in, and don't cancel Moveworks until the migration's finished. Free trials above make testing low-risk.

Compare top products

Zendesk Support

Sugester

Cayzu Help Desk

Crisp

Cayzu Help Desk

osTicket

Cayzu Help Desk

Kustomer

Zoho Desk

Gorgias

LiveAgent

Kustomer

Zoho Desk

SysAid

Cayzu Help Desk

Zoho Desk

Zendesk Support

Zoho Desk

About the reviewer

Rajat Gupta

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Moveworks Alternatives: 12 Options Compared, Including Free (2026)

The best free Moveworks alternatives, ranked by SpotScore

LiveAgent

Connect with your customers on all channels.

Zendesk Support

Effortlessly manage customer requests with Zendesk Support.

Cayzu Help Desk

Simplify support and keep customers satisfied.

Sugester

Simplify client management with efficient ticket tracking.

Kustomer

Customer service platform with omnichannel conversation history

Zoho Desk

Efficient support for all your business needs.

SysAid

Streamline IT support anytime, anywhere.

Crisp

Transforming customer conversations, one click at a time.

Help Scout

Streamline customer support with Help Scout.

Gorgias

Effortlessly manage customer interactions and relationships.

Salesforce Service Cloud

Customer service made smarter, faster, and better.

osTicket

Streamline customer service and save time with osTicket.

How Moveworks competitors stack up

Tools similar to Moveworks

Why these Moveworks alternatives made the cut

Why teams look for a Moveworks alternative

The things that matter when replacing Moveworks

Frequently Asked Questions (FAQs)

How to decide on a Moveworks alternative

Making the move from Moveworks

Compare top products

Zendesk Support

Sugester

Cayzu Help Desk

Crisp

Cayzu Help Desk

osTicket

Cayzu Help Desk

Kustomer

Zoho Desk

Gorgias

LiveAgent

Kustomer

Zoho Desk

SysAid

Cayzu Help Desk

Zoho Desk

Zendesk Support

Zoho Desk

Research Popular Software and Services

About the reviewer

Compare top products

Zendesk Support

Sugester

Cayzu Help Desk

Crisp

Cayzu Help Desk

osTicket

Cayzu Help Desk

Kustomer

Zoho Desk

Gorgias

LiveAgent

Kustomer

Zoho Desk

SysAid

Cayzu Help Desk

Zoho Desk

Zendesk Support

Zoho Desk

Research Popular Software and Services

About the reviewer