xMatters vs BigPanda vs OnPage Comparison
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
BigPanda
Starting at Contact for pricing
- Large Enterprises
- Medium Business
BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace viol…
OnPage
Starting at $13.99 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training to use. Organizations of all si…
xMatters leads on user satisfaction with a 4.4-star rating across 897 reviews.
xMatters vs BigPanda vs OnPage — at a glance
| Feature | xMatters | BigPanda | OnPage |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.0 / 5 | 4.5 / 5 |
| Reviews | 897 | 90 | 308 |
| Starting price | $16 /User/Month | Contact for pricing | $13.99 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | US |
Key differences between xMatters and BigPanda
- Pricing: xMatters starts at $16 /User/Month. BigPanda pricing is not publicly listed.
- Free trial: xMatters offers a free trial; BigPanda does not.
- User satisfaction: xMatters scores higher with a 4.4-star average.
- Deployment: xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; BigPanda supports SaaS/Web/Cloud.
Compare xMatters vs BigPanda vs OnPage — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Best for IT teams needing fast, collaborative critical incident management.
- You require strong alert correlation to quickly identify root causes.
- Your teams need a unified platform for cross-team incident escalation.
- You are a medium or large enterprise with flexible, configurable workflows.
- You need extensive report customization and calendar integrations.
- You want a simple, out-of-the-box solution with minimal learning curve.
Best for reliable, easy-to-use incident alerts with minimal training needed.
- You need a simple, streamlined incident management tool for small to medium teams.
- Your team requires dependable, timely notifications integrated with user devices.
- You value responsive 24/7 customer support to quickly resolve issues.
- Your organization demands extensive customization of notification sounds and alert responses.
- You require highly granular alert routing and complex response workflows.
xMatters: Best for IT teams needing automated, integrated incident management workflows. BigPanda: Best for IT teams needing fast, collaborative critical incident management.
Description | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters | BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. ... Read More about BigPanda | OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training ... Read More about OnPage |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.4/10 | 8.5/10 | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Medium BusinessLarge Enterprises | Medium BusinessLarge Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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How do xMatters, BigPanda and OnPage Compare on Features?
Total Features | 9 Features | 6 Features | 15 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare xMatters, BigPanda and OnPage on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |  |
Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
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HIPAA | — | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global | 🇺🇸 US |
xMatters vs BigPanda User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights BigPanda's effective alert correlation and incident management, though some users note areas for improvement in customization and usability. What buyers like
Common complaints
| Buyer sentiment Users generally praise OnPage for its reliability, ease of use, and effective urgent notifications, though some report issues with alert customization and occasional glitches. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Accenture  Viasat  Principal |  Rise Broadband  TiVo  Autodesk | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots |  3 Screenshots |  3 Screenshots |
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Videos |  3 Videos |  3 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, xMatters or BigPanda?
- xMatters edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do xMatters and BigPanda offer a free trial?
- xMatters offers a free trial. BigPanda does not.
- What is the starting price of xMatters vs BigPanda?
- xMatters starts at $16 /User/Month. BigPanda starts at Contact for pricing.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.
- What are the top alternatives to BigPanda?
- Top alternatives to BigPanda include Freshservice, PagerDuty, Opsgenie, Moogsoft, AlertOps.