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Squirro Service Insights vs Splunk On-Call Comparison

Last updated:

Squirro Service Insights

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database performance. Combining this inform…

Splunk On-Call

4.5(39 reviews)

Starting at $5 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitiv…

Splunk On-Call leads on user satisfaction with a 4.5-star rating across 39 reviews.

Squirro Service Insights vs Splunk On-Call — at a glance

FeatureSquirro Service InsightsSplunk On-Call
Rating4.5 / 5
Reviews39
Starting priceContact for pricing$5 /User/Month
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryIncident Management SoftwareIncident Management Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable
Support modesOnline24/7 (Live rep), Business Hours, Online
CertificationsGDPRSOC 2, HIPAA, GDPR, ISO 27001
Data residencyGlobalGlobal

Key differences between Squirro Service Insights and Splunk On-Call

  • Pricing: Splunk On-Call starts at $5 /User/Month. Squirro Service Insights pricing is not publicly listed.
  • Free trial: Splunk On-Call offers a free trial; Squirro Service Insights does not.
  • Deployment: Squirro Service Insights supports SaaS/Web/Cloud; Splunk On-Call supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Squirro Service Insights vs Splunk On-Call — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Squirro Service Insights - Incident Management Software
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Splunk On-Call - Incident Management Software
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Squirro Service Insights vs Splunk On-Call: Biggest differences

Start here before you go deeper into features.

Squirro Service Insights

Best for

Large Enterprises, Medium Business, Small Business

Splunk On-Call

Best for flexible, configurable incident management with strong mobile alerting.

Choose if
  • You need customizable alerting and shift management via a powerful rules engine.
  • Your DevOps or IT operations team requires quick, accurate incident notifications anywhere.
  • You want proactive monitoring integrated with extensive business application connections.
Consider alternatives if
  • Your team is small without dedicated incident management needs or prefers simplicity.
  • You require a minimalistic alerting tool or extensive marketplace apps and connectors.

Squirro Service Insights typically suits Large Enterprises and Medium Business. Splunk On-Call tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database ... Read More about Squirro Service Insights

Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues ... Read More about Splunk On-Call

Entry Level Pricing

  • Not Available
  • Starts from $5 , Billed Yearly

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

7.2/10

8.0/10

User Ratings

Based on verified Spotsaas reviews

4.49

(39)

Best Company Size

51-500 employees500+ employees
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Software Demo

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How do Squirro Service Insights and Splunk On-Call Compare on Features?

Total Features

5 Features

7 Features

Unique Features

No unique features

No unique features

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Compare Squirro Service Insights and Splunk On-Call on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $5 , Billed Yearly

      Pricing Plans

      • Not Available
      • Starter

        • Users: Up to 10

        • 100+ Out-of-the-Box Integrations

        • Advanced Splunk Integrations

        Show more +

      • Growth

        • Includes features of the Starter plan, plus

        • Users: Unlimited

        • Unlimited Email and Push Notifications

      • Enterprise

        • Includes features of Growth plan, plus

        • ITSM Integrations (ServiceNow, JIRA)

        • Similar Incidents

        Show more +

      Pricing Page

      Pricing information not available

      Splunk On-Call pricing

      Squirro Service Insights vs Splunk On-Call: Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      Squirro Service Insights vs Splunk On-Call Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✓ Yes

      GDPR

      ✓ Yes
      ✓ Yes

      ISO 27001

      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes

      Data Encryption

      ✓ Yes

      Audit Logs

      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      Squirro Service Insights User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      No reviews available for this product

      36

      12

      0

      0

      1

      Spotsaas Editor’s POV generated by AI

      What buyers like

      • Modular design
      • Comprehensive network visibility
      • Personalized alerts

      Common complaints

      • Complex setup process
      • May require technical expertise
      • Limited to network management

      Buyer sentiment

      Users generally praise Splunk On-Call for its flexibility, powerful alerting, and mobile responsiveness, though some find the interface complex and the web portal cumbersome.

      What buyers like

      • Flexibility and configurability
      • Mobile application integration
      • Quick and accurate alerting

      Common complaints

      • Complexity for new users
      • Limited marketplace integrations

      Pros and Cons

      • Modular design allows for tailored solutions.

      • Comprehensive visibility into network performance.

      • Personalized alerts enhance proactive management.

      • Complex setup may deter some users.

      • Requires technical expertise for optimal use.

      • Flexible and configurable incident management processes

      • Quick alerting and incident review capabilities

      • Mobile app integration enabling response from anywhere

      • Complexity and steep learning curve for newcomers

      • Limited marketplace apps and connectors restricting advanced functionality

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Used Squirro Service Insights or Splunk On-Call? Tell buyers what actually differs.

      Squirro Service Insights and Splunk On-Call Customers

      Customers

      SONY

      SONY

      Armacell

      Armacell

      Brookson

      Brookson

      No Customers information available.

      Media and Screenshots

      Screenshots

      Service Insights

      3 Screenshots

      No screenshots available.

      Videos

      video-0

      1 Videos

      video-0

      1 Videos

      Top Alternatives to Squirro Service Insights and Splunk On-Call in 2026

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      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Squirro Service Insights or Splunk On-Call?
      Splunk On-Call edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Squirro Service Insights and Splunk On-Call offer a free trial?
      Splunk On-Call offers a free trial. Squirro Service Insights does not.
      What is the starting price of Squirro Service Insights vs Splunk On-Call?
      Squirro Service Insights starts at Contact for pricing. Splunk On-Call starts at $5 /User/Month.
      What are the top alternatives to Squirro Service Insights?
      Top alternatives to Squirro Service Insights include PagerDuty, Blameless, BigPanda, Opsgenie, xMatters.
      What are the top alternatives to Splunk On-Call?
      Top alternatives to Splunk On-Call include PhaseWare Tracker, IBM Cloud Pak for Watson AIOps, xMatters, Squadcast, VictorOps.