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Compare SnapEngage vs Dixa vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

SnapEngage - Live Chat Software

SnapEngage

(138)
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Dixa - Help Desk Software

Dixa

(292)
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Overview
Affiliate Disclosure

Description

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures ... Read More

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them ... Read More

Entry Level Pricing
  • Starts from $16
  • Starts from $39
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.3/10

9.0/10

User Ratings

4.5

(156)

3.9

(239)
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Software Demo

Demo

Features

Total Features

9 Features

40 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $16
          • $39
          Pricing Plans
          • Not Available
          • Not Available
          Pricing Pagesnapengage pricingdixa pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4.5

          (based on 156 reviews)

          3.9

          (based on 239 reviews)
          Rating Distribution

          Excellent

          90

          Very Good

          36

          Good

          11

          Poor

          0

          Terible

          1

          Excellent

          178

          Very Good

          78

          Good

          28

          Poor

          3

          Terible

          5

          Expert's Review generated by AI

          SnapEngage stands out as a versatile and user-friendly live chat tool, highly praised for its proactive chat features that facilitate better customer engagement and increased revenue. The ease of ...Read more

          No Expert ai Review available for the product

          Pros and Cons

          • Easy to use with proactive chat for engaging customers and boosting revenue.

          • Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.

          • Customizable features for forms and pages, aiding communication with customers.

          • Efficient customer support team and useful stats summary for monitoring performance.

          • Issues with system integrations and outdated design can affect user experience.

          • Limits on chat disconnect time can be restrictive for ongoing conversations.

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Customers

          Customers
          SnapEngage_customers_0

          SnapEngage_customers_0

          SnapEngage_customers_1

          SnapEngage_customers_1

          SnapEngage_customers_2

          SnapEngage_customers_2

          Drakes

          Drakes

          organicbasics

          organicbasics

          FastSpeed

          FastSpeed

          Media and Screenshots

          Screenshots
          Report large

          3 Screenshots

          Dixa

          4 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          2 Videos

          Alternatives

          Alternatives
          ZoomInfo Chat - Live Chat Software
          ZoomInfo Chat
          LiveChat - Live Chat Software
          LiveChat

          4.4

          Crisp - Live Chat Software
          Crisp

          4.3

          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both SnapEngage and Dixa offer a Free Trial.

          SnapEngage is designed for Large Enterprises, Medium Business and Small Business.

          Dixa is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for SnapEngage Starts at $16/User/Month whereas for Dixa Starts at $39/User/Month.

          Some top alternatives to SnapEngage includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Zendesk Chat, Zoho SalesIQ, Smartchat, ChatFlow247, Freshchat, Let's Connect and Tiledesk.

          Some top alternatives to Dixa includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Zendesk Talk, Freshservice, Freshdesk, ClickDesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, HelpdeskEddy, LabiDesk and Zendesk Chat.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA