SmartSurvey vs Zoho Forms Comparison
SmartSurvey
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and questionnaires and advanced statis…
Zoho Forms
Starting at $12 /Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho Forms is an online form builder for teams already operating inside the Zoho ecosystem — Zoho CRM, Zoho Desk, and Zoho Projects — who need to capture leads, collect feedback, or trigger data flows between Zoho apps.…
SmartSurvey leads on user satisfaction with a 5.0-star rating across 10 reviews.
SmartSurvey vs Zoho Forms — at a glance
| Feature | SmartSurvey | Zoho Forms |
|---|---|---|
| Rating | 5.0 / 5 | 4.2 / 5 |
| Reviews | 10 | 303 |
| Starting price | Contact for pricing | $12 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Survey/ User Feedback Software | Online Form Builder Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | GDPR | SOC 2, HIPAA, GDPR |
| Data residency | US | Global |
Key differences between SmartSurvey and Zoho Forms
- Pricing: Zoho Forms starts at $12 /Month. SmartSurvey pricing is not publicly listed.
- Target audience: SmartSurvey is built for Large Enterprises and Medium Business, while Zoho Forms targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: SmartSurvey scores higher with a 5.0-star average.
- Deployment: SmartSurvey supports SaaS/Web/Cloud; Zoho Forms supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
SmartSurvey vs Zoho Forms — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing easy, advanced customer feedback surveys.
- You require unlimited survey pages and questionnaires without restrictions.
- You want built-in advanced statistical analysis and real-time result visualization.
- You need automated, immediate surveys triggered by website visitor actions.
- Your organization needs highly customized or complex survey workflows.
- You require deep CRM or ERP integrations for seamless data flow.
Best for easy, customizable online forms integrated within Zoho ecosystem.
- You need quick, drag-and-drop form creation with minimal setup.
- Your team uses Zoho products and wants seamless integration.
- You require versatile forms for lead generation, surveys, or event registration.
- You need extensive mobile-optimized form designs and templates.
- Your workflows depend on broad third-party app integrations beyond Zoho.
SmartSurvey: Best for small to medium businesses needing easy, advanced customer feedback surveys. Zoho Forms: Best for easy, customizable online forms integrated within Zoho ecosystem.
Description | SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and ... Read More about SmartSurvey | Zoho Forms is an online form builder for teams already operating inside the Zoho ecosystem — Zoho CRM, Zoho Desk, and Zoho Projects — who need to capture leads, collect feedback, or trigger ... Read More about Zoho Forms |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.1/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 1-50 employees51-500 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SmartSurvey and Zoho Forms Compare on Features?
Total Features | 16 Features | 26 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmartSurvey and Zoho Forms on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
SmartSurvey User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate SmartSurvey for its ease of use, robust analytics, and real-time reporting, though some express concerns about pricing transparency and integration options. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment praising ease of use and integration, tempered by some concerns over customization limits and occasional reliability issues. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  NHS  IBM  Vodafone | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
|---|---|---|
Videos |  1 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmartSurvey or Zoho Forms?
- SmartSurvey edges out the other on user ratings (5.0 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SmartSurvey and Zoho Forms offer a free trial?
- Yes, both SmartSurvey and Zoho Forms offer a free trial.
- What is the starting price of SmartSurvey vs Zoho Forms?
- SmartSurvey starts at Contact for pricing. Zoho Forms starts at $12 /Month.
- What are the top alternatives to SmartSurvey?
- Top alternatives to SmartSurvey include SurveyMonkey, Zoho Survey, QuestionPro, SurveySparrow, Qualtrics Core XM.
- What are the top alternatives to Zoho Forms?
- Top alternatives to Zoho Forms include Zoho Survey, Cognito Forms, Formsite, Formstack, Typeform.