ProProfs Chat vs Freshdesk Messaging (Formerly Freshchat) vs Helpshift vs ZoomInfo Chat - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	ProProfs Chat (70) Get Quote Get Quote	Freshdesk Messaging (Formerly Freshchat) (630) Get Quote Get Quote	Helpshift (402) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More	Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More	Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More
Entry Level Pricing	Starts from $10 , Billed Yearly	Starts from $19 , yearly	Not Available
Free Trial Availability	Free Trial available	Get Free Trial	No free trial
Spotsaas Score	8.9/10	9.3/10	9.3/10
User Ratings	4.5 (53)	4.4 (263)	4.1 (369)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do ProProfs Chat, Freshdesk Messaging (Formerly Freshchat), Helpshift and ZoomInfo Chat Compare on Features?

Total Features	8 Features	8 Features	24 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do ProProfs Chat, Freshdesk Messaging (Formerly Freshchat), Helpshift and ZoomInfo Chat Cost?

Pricing Option
Starting From	$10 , Billed Yearly	$19 , yearly	Not Available
Pricing Plans	ESSENTIALS Get Started Operator: 1 Unlimited Chats Departments & Groups: 3 Show more + PREMIUM Get Started Operator: 1 Unlimited Chats - Unlimited Departments & Groups: Unlimited Show more + ENTERPRISE Get Started Unlimited Chats Departments & Groups: Unlimited Domains: Unlimited Show more +	Free Free Get Started Free forever up to 10 agents Chat widget on website and mobile apps Team inbox Show more + Growth $23 /agent/month Get Started Chat widget on the website and mobile apps Team inbox E-mail Show more + Pro $59 /agent/month Get Started Chat widget on the website and mobile apps Team inbox E-mail Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

ProProfs Chat vs Freshdesk Messaging (Formerly Freshchat) vs Helpshift User Reviews & Rating Comparison

User Ratings	4.5 (based on 53 reviews)	4.4 (based on 263 reviews)	4.1 (based on 369 reviews)
Rating Distribution	Excellent 41 Very Good 17 Good 12 Poor 0 Terible 0	Excellent 329 Very Good 289 Good 3 Poor 3 Terible 6	Excellent 226 Very Good 138 Good 30 Poor 6 Terible 2
Expert's Review generated by AI	No Expert ai Review available for the product	Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the ...Read more	Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline ...Read more
Pros and Cons	Pros and Cons of ProProfs Chat	Pros and Cons of Freshdesk Messaging (Formerly Freshchat) Easy to use interface, allowing for convenient access and navigation, even for non-technical users. Integrated with CRM for seamless customer interactions and relationship management. Combines live chat functionality with AI bot support and self-service solutions for scalable support. Supports omnichannel communication and real-time assistance for enhanced customer experience. Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion. Richness of features and customizations might be complex for new users without adequate support or guidance.	Pros and Cons of Helpshift Integrates well with other resources and systems for easier customer service. Offers a variety of possibilities to search for information and manage client requests effectively. Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility. Automation and filter settings are great for streamlining support processes. Occasional system crashes and slow response times. Limited customization options and lack of certain platform support on the Help Center.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.	No Integration information available.

List of Customers

Customers	ProProfs Chat_customers_0 ProProfs Chat_customers_1 ProProfs Chat_customers_2	No Customers information available.	Microsoft Playrix Zynga

Media and Screenshots

Screenshots	No screenshots available.	5 Screenshots	2 Screenshots
Videos	2 Videos	2 Videos	2 Videos

Alternatives

Alternatives	ZoomInfo Chat LiveChat 4.4 Crisp 4.3	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both ProProfs Chat and Freshdesk Messaging (Formerly Freshchat) offer a Free Trial.

ProProfs Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk Messaging (Formerly Freshchat) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for ProProfs Chat Starts at $10/User/Month when Billed Yearly whereas for Freshdesk Messaging (Formerly Freshchat) Starts at $19/agent/month when yearly.

Some top alternatives to ProProfs Chat includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat, MyLiveChat, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247 and Let's Connect.

Some top alternatives to Freshdesk Messaging (Formerly Freshchat) includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

ProProfs Chat vs Freshdesk Messaging (Formerly Freshchat) vs Helpshift vs ZoomInfo Chat - Which Tool Fits Your Business?

ProProfs Chat

Freshdesk Messaging (Formerly Freshchat)

Helpshift

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do ProProfs Chat, Freshdesk Messaging (Formerly Freshchat), Helpshift and ZoomInfo Chat Compare on Features?

Total Features

Unique Features

What Do ProProfs Chat, Freshdesk Messaging (Formerly Freshchat), Helpshift and ZoomInfo Chat Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

ProProfs Chat vs Freshdesk Messaging (Formerly Freshchat) vs Helpshift User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of ProProfs Chat

Pros and Cons of Freshdesk Messaging (Formerly Freshchat)

Pros and Cons of Helpshift

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure