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OTRS vs BoldDesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

OTRS - Help Desk Software
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BoldDesk - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or ... Read More

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

Entry Level Pricing

  • Not Available
  • Starts from $8 , Billed Yearly

Free Trial Availability

  • No free trial
  • Free Trial available

Spotsaas Score

8.7/10

8.7/10

User Ratings

2.5

(93)
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Software Demo

Demo

How do OTRS, BoldDesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

14 Features

15 Features

Unique Features

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      What Do OTRS, BoldDesk, Zendesk Support and Zoho Desk Cost?

      Pricing Option

          Starting From

          • Not Available
          • $8 , Billed Yearly

          Pricing Plans

          • Not Available
          • Standard (Agent Based)

            • Email ticketing

            • Knowledge base

            • Ticket auto assignment

            Show more +

          • Growth (Agent Based)

            • Includes features of Starter plan, plus

            • Ticket event and time trigger rules

            • CSAT surveys

            Show more +

          • Enterprise (Agent Based)

            • Includes features of Growth plan, plus

            • Multi-brand help desk

            • Multi-brand knowledge base

            Show more +

          • Browse all pricing plans

          Pricing Page

          otrs pricingbolddesk pricing

          Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          OTRS vs BoldDesk vs Zendesk Support User Reviews & Rating Comparison

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          1

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          Pros and Cons of OTRS

          Pros and Cons of BoldDesk

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          bemol

          bemol

          Polk County

          Polk County

          Salvagnini

          Salvagnini

          IBM

          IBM

          Intel

          Intel

          Siemens

          Siemens

          Media and Screenshots

          Screenshots

          Dashboard screenshot

          1 Screenshots

          No screenshots available.

          Videos

          video-0

          2 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          BoldDesk offers Free Trial, but OTRS does not.

          OTRS is designed for Large Enterprises, Medium Business and Small Business.

          BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of BoldDesk begins at $8/User/Month when Billed Yearly, while pricing details for OTRS are unavailable.

          Some top alternatives to OTRS includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, ReadyDesk, HelpdeskEddy, HESK, BoldDesk and ServiceNow Customer Service Management.

          Some top alternatives to BoldDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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