8.7
SpotScore
OTRS Pricing Plans in 2026
Streamline your help desk with OTRS.
Main Features
- Alerts (Escalation)
- Automated Routing
- Contract (SLA Management)
- Customizable Branding
Pricing
OTRS offers custom pricing plan
OTRS Pricing
Free Trial
Not available
Starting Price
Custom pricing
Pricing Model
How much does OTRS cost?
Need a plan for 50+ users?
Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? OTRS supports data import to get you set up quickly.
- Get a custom OTRS demo
- Real pricing, no sales pressure
- Matched to your team size & needs
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
OTRS does not offer a free trial or free plan. All plans are paid. Contact the OTRS team for a demo or visit their pricing page for current options.
OTRS offers Quotation Based pricing.
The starting price is not disclosed by OTRS. You can visit OTRS pricing page to get the latest pricing.
OTRS does not currently offer a free plan. All plans are paid.
We do not hold OTRS's annual billing terms. See for monthly and annual rates.
Most SaaS products including OTRS allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check OTRS's terms or contact their support team for details.
We do not hold a published price for OTRS, so we cannot say what a small business or startup would pay.
Free pricing comparison
Get the help desk software pricing comparison
Side-by-side pricing for the top help desk software tools so you can sanity-check OTRS's cost before you buy.
- Plan-by-plan price breakdown
- Per-seat vs flat-rate at a glance
- Hidden-cost and annual-discount notes
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OTRS Support Options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
