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8.7

Spot Score

OTRS - Help Desk Software

OTRS In-depth Pricing Details

Streamline your help desk with OTRS.

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Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Customizable Branding

Pricing

  • OTRS offers custom pricing plan

Request a Quote

OTRS Pricing

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Free Trial

  • Not available

OTRS Pricing

  • OTRS offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

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Pricing Plans

Silver

  • 10 Concurrent Agents

  • 9:00 AM - 5:00 PM Weekday Support

  • Certified data centers

  • Storage: 50 GB

  • 3 Feature Add-ons

  • Recovery time 8 hours

Gold

  • 50 Concurrent Agents

  • 8:00 AM - 8:00 PM Weekday Support

  • Certified data centers

  • Storage: 400 GB

  • 7 Feature Add-ons

  • Recovery time 6 hours

Titanium

  • 100 Concurrent Agents

  • 24/7/365 Support

  • Certified data centers

  • Storage: 1000 GB

  • 10 Feature Add-ons

  • Recovery time 4 hours

Platinum

  • 200 Concurrent Agents

  • 24/7/365 Support

  • Certified data centers

  • Storage: 2000 GB

  • Unlimited Feature Add-ons

  • Recovery time 2 hours

Screenshots of the OTRS Pricing Page

Disclaimer: Pricing information for OTRS is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

No, OTRS software doesn't offers Free Trial.

OTRS offers Quotation Based.

The starting price is not disclosed by OTRS. You can visit OTRS pricing page to get the latest pricing.

OTRS Support

Contact

+49 6172 681988-0

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Oberursel, Germany

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].