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NinjaChat by 500apps vs Customerly vs ZoomInfo Chat Comparison

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NinjaChat by 500apps

5.0(1 reviews)

Starting at $9.99 /Month

  • Large Enterprises
  • Medium Business

NinjaChat by 500apps is an effective live chat monitoring software designed to enhance customer engagement. The software offers a variety of advanced features such as real-time dashboard, file sharing, and customizable t…

Customerly

4.6(16 reviews)

Starting at $24 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering support, collecting feedback, and a…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

NinjaChat by 500apps leads on user satisfaction with a 5.0-star rating across 1 reviews.

NinjaChat by 500apps vs Customerly vs ZoomInfo Chat — at a glance

FeatureNinjaChat by 500appsCustomerlyZoomInfo Chat
Rating5.0 / 54.6 / 5
Reviews116
Starting price$9.99 /Month$24 /MonthContact for pricing
Free trial No Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnline24/7 (Live rep), OnlineBusiness Hours, Online
CertificationsGDPRSOC 2
Data residencyUSUSUS

Key differences between NinjaChat by 500apps and Customerly

  • Pricing: NinjaChat by 500apps starts at $9.99 /Month, while Customerly starts at $24 /Month.
  • Free trial: Customerly offers a free trial; NinjaChat by 500apps does not.
  • User satisfaction: NinjaChat by 500apps scores higher with a 5.0-star average.
  • Deployment: NinjaChat by 500apps supports SaaS/Web/Cloud; Customerly supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare NinjaChat by 500apps vs Customerly vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

NinjaChat by 500apps - Live Chat Software
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Customerly - Live Chat Software
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Talk to an expert

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NinjaChat by 500apps, Customerly vs ZoomInfo Chat: Biggest differences

Start here before you go deeper into features.

NinjaChat by 500apps

Best for

Large Enterprises, Medium Business, Small Business

Customerly

Best for

Large Enterprises, Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

NinjaChat by 500apps typically suits Large Enterprises and Medium Business. Customerly tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

NinjaChat by 500apps is an effective live chat monitoring software designed to enhance customer engagement. The software offers a variety of advanced features such as real-time dashboard, ... Read More about NinjaChat by 500apps

Introducing Customerly, the ultimate customer lifecycle software tailored specifically for client-facing businesses. This comprehensive tool streamlines customer management by offering ... Read More about Customerly

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $9.99 , Billed Yearly
  • Starts from $24 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial
  • Free Trial available
  • No free trial

SpotScore

What's this? ↗

8.3/10

9.0/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

4.56

(16)
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How do NinjaChat by 500apps, Customerly and ZoomInfo Chat Compare on Features?

Total Features

7 Features

8 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

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Get Quote

Compare NinjaChat by 500apps, Customerly and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $9.99 , Billed Yearly
        • $24 , Billed Yearly
        • Not Available

        Pricing Plans

        • Free

          • 5 Departments

          • 1000 Chats - Each Department

        • Infinity

          • 37+ apps

          • No Feature Caps

          • Collaboration

          Show more +

        • BYOS

          • 37+ apps

          • Your Server

          • Highest Compliance

          Show more +

        • Not Available

        Pricing Page

        NinjaChat by 500apps pricing
        Customerly pricing
        ZoomInfo Chat pricing

        NinjaChat by 500apps, Customerly vs ZoomInfo Chat: Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        NinjaChat by 500apps, Customerly vs ZoomInfo Chat Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🇺🇸 US
        🇺🇸 US

        NinjaChat by 500apps vs Customerly User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        1

        0

        0

        0

        0

        13

        2

        1

        0

        1

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is very strong across 1 reviews, with consistently positive feedback.

        What buyers like

        • Real-time monitoring
        • Customizable themes
        • Multi-language support

        Common complaints

        • Limited advanced features
        • May require training
        • Not suitable for non-customer-facing teams

        Buyer sentiment

        Buyer sentiment is very strong across 17 reviews, with consistently positive feedback.

        What buyers like

        • Affordable software offering great value for money, including a free tier with almost all necessary features.
        • Feature-rich platform with premium features like workflows and automations at a reasonable cost.
        • User-friendly interface for both owners and customers, making it easy to use.

        Common complaints

        • Some users find Customerly to be not the easiest and most efficient tool for live chat.
        • Concerns raised about the CEO's integrity and the company's commitment to promises.
        • Marketplace for additional apps and connectors is limited, potentially restricting advanced functionalities.

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Real-time monitoring helps improve agent performance.

        • Customizable themes allow for brand consistency.

        • Limited advanced features may not meet all needs.

        • Training may be required for optimal use.

        • Affordable software offering great value for money, including a free tier with almost all necessary features.

        • Feature-rich platform with premium features like workflows and automations at a reasonable cost.

        • User-friendly interface for both owners and customers, making it easy to use.

        • Some users find Customerly to be not the easiest and most efficient tool for live chat.

        • Concerns raised about the CEO's integrity and the company's commitment to promises.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used NinjaChat by 500apps, Customerly, or ZoomInfo Chat? Tell buyers what actually differs.

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        Customer service software with live chat

        1 Screenshots

        Alternatives to NinjaChat by 500apps, Customerly, ZoomInfo Chat

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, NinjaChat by 500apps or Customerly?
        NinjaChat by 500apps edges out the other on user ratings (5.0 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do NinjaChat by 500apps and Customerly offer a free trial?
        Customerly offers a free trial. NinjaChat by 500apps does not.
        What is the starting price of NinjaChat by 500apps vs Customerly?
        NinjaChat by 500apps starts at $9.99 /Month. Customerly starts at $24 /Month.
        What are the top alternatives to NinjaChat by 500apps?
        Top alternatives to NinjaChat by 500apps include ZoomInfo Chat, Lime Talk, ChatGen, RingCentral Engage Digital, HappyFox Chat.
        What are the top alternatives to Customerly?
        Top alternatives to Customerly include ZoomInfo Chat, Let's Connect, ChatGen, NinjaChat by 500apps, ClickDesk.