Nextiva vs Dial800 Comparison
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Dial800
Starting at $50 /Month
- Individuals
- Large Enterprises
Dial800 is an innovative product that blends analytics-powered communication with cloud-based solutions for businesses looking to connect more effectively. It provides a range of responsive services, including real-time…
Nextiva leads on user satisfaction with a 4.4-star rating across 1,473 reviews.
Nextiva vs Dial800 — at a glance
| Feature | Nextiva | Dial800 |
|---|---|---|
| Rating | 4.4 / 5 | — |
| Reviews | 1,473 | 8 |
| Starting price | $18.95 /User/Month | $50 /Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR | — |
| Data residency | Global | Global |
Key differences between Nextiva and Dial800
- Pricing: Nextiva starts at $18.95 /User/Month, while Dial800 starts at $50 /Month.
- Free trial: Nextiva offers a free trial; Dial800 does not.
- Target audience: Nextiva is built for Large Enterprises and Medium Business, while Dial800 targets Individuals and Large Enterprises.
- Deployment: Nextiva supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Dial800 supports SaaS/Web/Cloud.
Nextiva vs Dial800 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Individuals, Large Enterprises, Medium Business
Nextiva typically suits Large Enterprises and Medium Business. Dial800 tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva | Dial800 is an innovative product that blends analytics-powered communication with cloud-based solutions for businesses looking to connect more effectively. It provides a range of responsive ... Read More about Dial800 |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.6/10 | 8.0/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-50 employees51-500 employees | — |
Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
No alternatives guidance available yet.
Software Demo
Demo |  Dial800 has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Nextiva and Dial800 Compare on Features?
Total Features | 8 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Nextiva and Dial800 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Nextiva User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Net Theorum  Cubii  Door Mart |
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Media and Screenshots
Screenshots |  6 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  2 Videos | No videos available. |
Top Alternatives to Nextiva and Dial800 in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Nextiva or Dial800?
- Nextiva edges out the other on user ratings (4.4 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Nextiva and Dial800 offer a free trial?
- Nextiva offers a free trial. Dial800 does not.
- What is the starting price of Nextiva vs Dial800?
- Nextiva starts at $18.95 /User/Month. Dial800 starts at $50 /Month.
- What are the top alternatives to Nextiva?
- Top alternatives to Nextiva include uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center.
- What are the top alternatives to Dial800?
- Top alternatives to Dial800 include Nextiva, TalkDesk, ChaseData, Call Sumo, Vonage Contact Center.