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New Relic APM vs Splunk Real User Monitoring Comparison

Last updated:

New Relic APM

4.5(382 reviews)

Starting at Contact for pricing

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

New Relic APM is an easy way to monitor, troubleshoot and analyze performance of Java application. Receive early alerts to performance problems as they happen with comprehensive transaction tracing. Analyze data and crea…

Splunk Real User Monitoring

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

Splunk Real User Monitoring (RUM) is a powerful solution designed to provide end-to-end visibility into the user experience by monitoring customer interactions from the browser or mobile app all the way through to backen…

New Relic APM leads on user satisfaction with a 4.5-star rating across 382 reviews.

New Relic APM vs Splunk Real User Monitoring — at a glance

FeatureNew Relic APMSplunk Real User Monitoring
Rating4.5 / 5
Reviews382
Starting priceContact for pricingContact for pricing
Free trial Yes Yes
Free version No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business
CategoryApplication Performance Monitoring (APM) ToolsApplication Performance Monitoring (APM) Tools
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Installed - Windows, Installed - Mac, Mobile - iOS, Mobile - Android
APIAvailable
Support modes24/7 (Live rep)
CertificationsSOC 2, HIPAA, GDPR, ISO 27001SOC 2
Data residencyGlobalGlobal

Key differences between New Relic APM and Splunk Real User Monitoring

  • Target audience: New Relic APM is built for Freelancers / Consultants and Large Enterprises, while Splunk Real User Monitoring targets Large Enterprises and Medium Business.
  • Deployment: New Relic APM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Splunk Real User Monitoring supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac, Mobile - iOS, Mobile - Android.

New Relic APM vs Splunk Real User Monitoring — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Application Performance Monitoring (APM) Tools tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

New Relic APM - Application Performance Monitoring (APM) Tools
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Biggest differences

Start here before you go deeper into features.

New Relic APM

Best for detailed Java application performance monitoring in enterprise environments.

Choose if
  • You need comprehensive transaction tracing to pinpoint Java app bottlenecks.
  • Your organization requires flexible deployment across cloud and on-premises setups.
  • You have experienced DevOps or IT teams managing complex enterprise applications.
Consider alternatives if
  • You are a startup or small team with limited budget for monitoring tools.
  • Your team lacks experience in setting up and configuring application monitoring.

Splunk Real User Monitoring

Best for

Large Enterprises, Medium Business

New Relic APM typically suits Freelancers / Consultants and Large Enterprises. Splunk Real User Monitoring tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

New Relic APM is an easy way to monitor, troubleshoot and analyze performance of Java application. Receive early alerts to performance problems as they happen with comprehensive transaction ... Read More about New Relic APM

Splunk Real User Monitoring (RUM) is a powerful solution designed to provide end-to-end visibility into the user experience by monitoring customer interactions from the browser or mobile ... Read More about Splunk Real User Monitoring

Free Trial Availability

Spotsaas Score

What's this? ↗

9.8/10

Not Available

User Ratings

Based on verified Spotsaas reviews

Best Company Size

51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

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How do New Relic APM and Splunk Real User Monitoring Compare on Features?

Total Features

12 Features

10 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare New Relic APM and Splunk Real User Monitoring on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      New Relic APM pricing
      Splunk Real User Monitoring pricing

      Other Details

      Organization Types supported

      • Individuals
      • Medium Business
      • Small Business
      • Freelancers
      • Large Enterprises
      • Individuals
      • Medium Business
      • Small Business
      • Freelancers
      • Large Enterprises

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      ✓ Yes

      HIPAA

      ✓ Yes
      ✗ No

      GDPR

      ✓ Yes

      ISO 27001

      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes

      Data Encryption

      ✓ Yes

      Audit Logs

      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      New Relic APM User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      84

      57

      10

      2

      2

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Users appreciate New Relic APM's powerful monitoring and detailed insights but note the complexity of setup and potential high costs as drawbacks.

      What buyers like

      • Technology support breadth
      • Flexible deployment
      • Detailed transaction tracing

      Common complaints

      • Cost scalability
      • Setup complexity

      What buyers like

      • By helping organizations identify performance bottlenecks and resolve issues swiftly, Splunk RUM contributes directly to improved user satisfaction. A smoother, more efficient customer experience ultimately drives higher retention rates and loyalty.
      • Splunk RUM integrates smoothly with Splunk's analytics platform, providing actionable insights that enhance decision-making. This integration enables organizations to make data-driven decisions and optimize the performance of their applications with greater accuracy.
      • By monitoring page load times, transaction performance, and responsiveness of both frontend and backend systems, Splunk RUM empowers businesses to optimize their applications for better user experience and performance. This ensures customers interact with a fast and responsive digital environment.

      Common complaints

      • The advanced features and integration with Splunk’s broader analytics platform may come with a higher price tag. Small to medium-sized businesses may find the cost prohibitive, especially if they don't fully utilize all of Splunk RUM’s capabilities.
      • Splunk RUM’s real-time monitoring and data collection capabilities can be resource-intensive, particularly for large-scale environments. It may require considerable system resources to capture and analyze data across multiple touchpoints.
      • While powerful, the setup process for Splunk RUM can be complex for organizations that are new to real user monitoring or do not have existing experience with Splunk’s ecosystem. Proper configuration may require significant effort and expertise.

      Pros and Cons

      • Supports wide range of technologies with strong Java focus

      • Flexible deployment options for on-premises and cloud

      • Detailed transaction tracing for root cause analysis

      • Cost can increase significantly with scale

      • Resource-intensive monitoring may impact app performance

      • By helping organizations identify performance bottlenecks and resolve issues swiftly, Splunk RUM contributes directly to improved user satisfaction. A smoother, more efficient customer experience ultimately drives higher retention rates and loyalty.

      • Splunk RUM integrates smoothly with Splunk's analytics platform, providing actionable insights that enhance decision-making. This integration enables organizations to make data-driven decisions and optimize the performance of their applications with greater accuracy.

      • By monitoring page load times, transaction performance, and responsiveness of both frontend and backend systems, Splunk RUM empowers businesses to optimize their applications for better user experience and performance. This ensures customers interact with a fast and responsive digital environment.

      • The advanced features and integration with Splunk’s broader analytics platform may come with a higher price tag. Small to medium-sized businesses may find the cost prohibitive, especially if they don't fully utilize all of Splunk RUM’s capabilities.

      • Splunk RUM’s real-time monitoring and data collection capabilities can be resource-intensive, particularly for large-scale environments. It may require considerable system resources to capture and analyze data across multiple touchpoints.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Media and Screenshots

      Screenshots

      New Relic APM screenshot

      8 Screenshots

      Splunk RUM

      4 Screenshots

      Videos

      video-0

      1 Videos

      video-0

      1 Videos

      Top Alternatives to New Relic APM and Splunk Real User Monitoring in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, New Relic APM or Splunk Real User Monitoring?
      New Relic APM edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do New Relic APM and Splunk Real User Monitoring offer a free trial?
      Yes, both New Relic APM and Splunk Real User Monitoring offer a free trial.
      What is the starting price of New Relic APM vs Splunk Real User Monitoring?
      New Relic APM starts at Contact for pricing. Splunk Real User Monitoring starts at Contact for pricing.
      What are the top alternatives to New Relic APM?
      Top alternatives to New Relic APM include New Relic Alerts, Retrace, Scout APM, Raygun, Datadog APM.
      What are the top alternatives to Splunk Real User Monitoring?
      Top alternatives to Splunk Real User Monitoring include Dynatrace, Germain APM, Serverless360, New Relic APM, Turbonomic.

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