New Relic APM Review: Is It The Right Application Performance Monitoring (APM) Tools For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001New Relic APM offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for New Relic APM
New Relic APM is an application performance monitoring tool used by DevOps teams and IT operations managers, particularly in companies with 51-500 employees or larger. With a rating of 4.5 out of 5 from 382 user reviews, it is broadly validated as a reliable choice for monitoring Java applications and enterprise IT operations.
The platform's ability to support a wide range of technologies, especially Java, makes it versatile for various development environments. Additionally, its flexible deployment options allow users to monitor applications across different platforms, whether on-premises or in the cloud. However, as usage scales, the cost can increase significantly, which may be a concern for smaller teams or startups.
Quick facts about New Relic APM
What is New Relic APM?
New Relic APM is an easy way to monitor, troubleshoot and analyze performance of Java application. Receive early alerts to performance problems as they happen with comprehensive transaction tracing. Analyze data and create custom reports to understand bottlenecks, errors and overall application health. With flexible deployment options, user can monitor any codebase regardless of its location or platform.
Pricing
New Relic APM offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
New Relic APM Software Demo
New Relic APM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider New Relic APM
- Use cases
- Java application performance monitoring, Enterprise IT operations, Cloud and hybrid environment monitoring
- Team types
- DevOps teams, Application performance engineers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- High
Why teams choose New Relic APM
Supports wide range of technologies with strong Java focus
Flexible deployment options for on-premises and cloud
Detailed transaction tracing for root cause analysis
Is New Relic APM right for you?
Best for detailed Java application performance monitoring in enterprise environments.
Choose New Relic APM if
- You need comprehensive transaction tracing to pinpoint Java app bottlenecks.
- Your organization requires flexible deployment across cloud and on-premises setups.
- You have experienced DevOps or IT teams managing complex enterprise applications.
Consider alternatives if
- You are a startup or small team with limited budget for monitoring tools.
- Your team lacks experience in setting up and configuring application monitoring.
What buyers should know before shortlisting New Relic APM
New Relic APM is a powerful and flexible tool designed for monitoring and troubleshooting Java applications. Its real-time alerts and detailed transaction tracing help users identify performance issues quickly, making it easier to maintain application health.
The platform offers customizable reporting, and its flexible deployment options ensure compatibility with various environments. However, the setup process can be challenging for newcomers, and the resource consumption may affect application performance.
Additionally, the pricing model can become costly as usage increases. Overall, New Relic APM is an excellent solution for businesses that require in-depth performance monitoring and troubleshooting for Java applications.
New Relic APM pros and cons
- New Relic APM pros
Supports wide range of technologies with strong Java focus
Flexible deployment options for on-premises and cloud
Detailed transaction tracing for root cause analysis
- New Relic APM cons
Cost can increase significantly with scale
Resource-intensive monitoring may impact app performance
Ready to try it?
Get started with New Relic APM
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare New Relic APM side-by-side with top Application Performance Monitoring (APM) Tools alternatives.
What is the pricing of New Relic APM?
New Relic APM uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
New Relic APM Pricing Plans
Free
Start For Free
100 GB data ingest
Automatic logs obfuscation
Unlimited basic and core users
One free full platform user
Access to 30+ capabilities
Show more +
Standard
Custom
Limited to 5 full platform users
Ticketed support availability
2 business days support response SLA
SAML single sign-on
Pro
Custom
Unlimited full platform users.
Commitment options
2-hour critical initial support response SLA
Data Plus eligibility
Optional: Full consumption pricing with no user licenses
Enterprise
Custom
Everything in Pro plus:
FedRAMP Moderate and HIPAA eligibility with Data Plus
Priority ticket routing
1-hour critical initial support response SLA
Optional: Full consumption pricing with no user licenses
New Relic APM reviews and ratings
Buyer sentiment
Users appreciate New Relic APM's powerful monitoring and detailed insights but note the complexity of setup and potential high costs as drawbacks.
What buyers like
- Technology support breadth
- Flexible deployment
- Detailed transaction tracing
Common complaints
- Cost scalability
- Setup complexity
What users are saying
M
Marcella
10/28/21
The tool that will change the web application game
PROS & CONS What are the best aspects of this product? I’m not very sure that words can explain the importance and value New Relic added to our ...
Read more
S
Stu
07/21/21
Amazing product!
PROS & CONS What are the best aspects of this product? I’ve never seen better reporting features, the tool is great and that’s a fact. I detects any ...
Read more
F
Fred
07/10/21
New Relic is the shortcut to a better website
PROS & CONS What are the best aspects of this product? We were on the long run looking for a tool which can really improve the performance of our ...
Read more
K
Kara
06/27/21
The future of insight and JVM Monitoring
PROS & CONS What are the best aspects of this product? I like it because it is the most uncomplicated and easy software I ever had to install. All ...
Read more
A
Alonza
06/05/21
The imperative tool for modern software developers
PROS & CONS What are the best aspects of this product? If this is your first encounter with New Relic, forget about me and ‘run’ to their website! ...
Read more
C
Clyde
01/16/21
It will solve the problems you didn’t even know you had
PROS & CONS What are the best aspects of this product? New Relic is the service of the future! They are the school example on how to analyze web ...
Read more
- See if New Relic APM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of New Relic APM?
API monitoring is a vital feature in software development that helps users keep track of their application programming interfaces (APIs). It…
Alerts, or notifications, are a crucial feature of any software as they provide timely and relevant information to the user. These notificat…
Application Performance Metrics is a feature that provides valuable insights into the performance of an application. This feature collects a…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Event Logs are an essential feature of most software systems, as they store crucial information about various events that occur within the s…
Event-based notification is a software feature that allows users to receive real-time notifications for specific events or actions within a…
Mobile User Monitoring is a feature that allows users to track the activities and behavior of their mobile users in real-time. This feature…
Page speed monitoring, also known as website performance monitoring, is a crucial aspect of any successful online business. It is the proces…
Real-user monitoring, also known as RUM, is a powerful feature that allows businesses to collect data on the actual experience of users as t…
Synthetic Transaction Monitoring is a powerful software feature that allows businesses to proactively monitor and manage the performance of…
Uptime Reporting is a valuable feature of software used to measure and report the time during which a system, network, or application is ful…
Web Defacement Monitoring is a crucial feature that allows users to proactively monitor and protect their websites against unauthorized or m…
New Relic APM security and data handling
Key compliance certifications and security features for IT and security teams evaluating New Relic APM.
Certifications
Security features
Developer & data
Alternatives to New Relic APM
New Relic APM Support Options
Frequently Asked Questions About New Relic APM
Common questions buyers ask before choosing New Relic APM.
New Relic APM is a Application Performance Monitoring (APM) Tools. New Relic APM offers Dashboard, Alerts (Notifications), Event-based Notification, Uptime Reporting, Web Defacement Monitoring and many more functionalities.
New Relic APM is a strong fit if: You need comprehensive transaction tracing to pinpoint Java app bottlenecks.; Your organization requires flexible deployment across cloud and on-premises setups.. Consider alternatives if: You are a startup or small team with limited budget for monitoring tools.; Your team lacks experience in setting up and configuring application monitoring..
Buyers commonly note the following limitations of New Relic APM: Cost can increase significantly with scale; Resource-intensive monitoring may impact app performance; Complex setup process for new users.
Some top alternatives to New Relic APM includes New Relic Alerts, Retrace, Scout APM, Raygun and Binocs.
New Relic APM offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by New Relic APM. You can visit New Relic APM pricing page to get the latest pricing.
Ready to try it?
Get started with New Relic APM
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].