eG Enterprise

Dashboard

The Dashboard feature in eG Enterprise provides a comprehensive, real-time overview of your IT infrastructure and application performance in one centralized interface. It displays key metrics, performance indicators, and status updates visually through customizable widgets and charts. Administrators and managers can quickly identify potential issues, performance trends, or bottlenecks at a glance, enabling them to proactively manage resources and maintain optimal performance levels. This solves the critical business challenge of information overload by consolidating complex data into clear, actionable insights.

Alerts (Notifications)

The Alerts (Notifications) feature automatically informs administrators and IT managers when predefined thresholds or performance metrics are breached. These alerts are delivered via multiple channels such as email, SMS, or third-party messaging tools, ensuring the relevant personnel are promptly notified. By quickly highlighting anomalies or emerging problems, this feature allows for immediate response and resolution—thus preventing downtime or service disruptions before they escalate into major business impacts.

Event-based Notification

The Event-based Notification capability in eG Enterprise enables administrators to set notifications based on specific events occurring within the IT environment. Unlike threshold-based alerts, this feature triggers notifications when particular system events or changes occur—such as server restarts, configuration changes, or unexpected application events. This ensures timely awareness of significant system activities or issues requiring immediate attention and mitigates risks associated with unplanned events.

Web Defacement Monitoring

Web Defacement Monitoring continuously tracks your organization's websites for unauthorized changes or malicious alterations to content or appearance. By regularly comparing the website's current state against a known baseline version, this feature immediately detects potential security breaches or cyberattacks attempting to deface your website. This proactive detection helps businesses maintain brand reputation, customer trust, and compliance with security standards.

API Monitoring

API Monitoring in eG Enterprise provides continuous monitoring of APIs that your applications rely upon for critical business transactions and services. It tracks API availability, responsiveness, correctness of responses, and overall performance metrics. Administrators can quickly identify problematic APIs impacting application availability or user experience, thus reducing downtime and ensuring seamless service delivery for internal teams and end-users.

Event Logs

The Event Logs feature captures detailed records of system-level activities, events, errors, and warnings across servers, network devices, applications, and operating systems. By aggregating these logs centrally within eG Enterprise, administrators have quick access to historical information required for troubleshooting root causes of incidents or performance degradation. This significantly simplifies problem diagnosis processes and reduces resolution times.

Mail Server Monitoring

Mail Server Monitoring continuously checks the health status and performance of your organization's email infrastructure components—including SMTP servers, message queues, mail delivery times, mailbox availability, and storage capacities. By proactively identifying issues that could disrupt email communications (such as slow email delivery or mailbox outages), this feature ensures reliable communication internally among employees and externally with customers or partners.

Page Speed Monitoring

Page Speed Monitoring measures how quickly web pages load for end-users accessing your organization's websites or web applications. By tracking metrics such as page load times, rendering speed, resource usage (images/scripts), and other page-related performance indicators—this feature helps administrators pinpoint bottlenecks that negatively affect user satisfaction and conversion rates. Addressing page speed issues improves customer experience and positively impacts business outcomes related to engagement and online revenue.

Real-user Monitoring

Real-user Monitoring (RUM) captures actual user interactions with your web applications in real time from the end-user perspective—tracking response times experienced by real users across different geographic locations, devices, browsers, and network conditions. Administrators gain valuable insights into actual user experiences rather than simulated scenarios alone; this allows accurate detection of slowdowns affecting customers directly and prioritizes optimization efforts to enhance overall customer satisfaction.

Synthetic Transaction Monitoring

Synthetic Transaction Monitoring simulates common user interactions or business-critical transactions with your applications at regular intervals from various geographic locations—thus assessing availability and performance proactively before real users experience any issues. By simulating login processes, checkout procedures, data submissions—or other critical workflows—this feature identifies potential application outages or performance degradation before they impact end-user experience negatively.

Application Performance Metrics

Application Performance Metrics provide detailed visibility into the internal workings of business-critical