LiveHelpNow vs Olark vs ZoomInfo Chat Comparison
LiveHelpNow
Starting at $9 /Month
- Free Trial
- Medium Business
- Small Business
LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, whi…
Olark
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Olark leads on user satisfaction with a 4.3-star rating across 220 reviews.
LiveHelpNow vs Olark vs ZoomInfo Chat — at a glance
| Feature | LiveHelpNow | Olark | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.2 / 5 | 4.3 / 5 | — |
| Reviews | 158 | 220 | — |
| Starting price | $9 /Month | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between LiveHelpNow and Olark
- Pricing: LiveHelpNow starts at $9 /Month. Olark pricing is not publicly listed.
- Target audience: LiveHelpNow is built for Medium Business and Small Business, while Olark targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Olark scores higher with a 4.3-star average.
- Deployment: LiveHelpNow supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Olark supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
Compare LiveHelpNow vs Olark vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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LiveHelpNow, Olark vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Best for SMBs needing easy omnichannel customer support and ticketing.
- You run a small to mid-sized business (10-500 employees) in e-commerce, SaaS, or healthcare support.
- You want a user-friendly, flexible platform with chat, SMS, email, and social media integration.
- You value AI-powered chatbots and intelligent ticket routing for efficient issue resolution.
- Your organization requires extensive customization beyond medium complexity capabilities.
- You depend heavily on a wide variety of third-party app integrations and marketplace apps.
Best for SMBs needing simple, effective live chat with easy setup.
- You run a small to medium-sized business with 1-500 employees.
- You want a straightforward, user-friendly interface for quick team adoption.
- You need built-in features like automated messaging and visitor insights.
- Your organization requires advanced integrations and extensive customization.
- You need mobile app support for chat accessibility on the go.
Large Enterprises, Medium Business, Small Business
LiveHelpNow: Best for SMBs needing easy omnichannel customer support and ticketing. Olark: Best for SMBs needing simple, effective live chat with easy setup.
Description | LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through ... Read More about LiveHelpNow | Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers ... Read More about Olark | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.3/10 | 9.4/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 10-50 employees51-500 employees | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Omnichannel Communication: LiveHelpNow supports multiple communication channels, including live chat, SMS, email, and social media, allowing businesses to engage with customers through their preferred platforms.
- Automation Features: The platform offers AI chatbots and intelligent routing to handle common inquiries and direct tickets to the appropriate departments, improving efficiency and response times.
- Comprehensive Reporting and Analytics: LiveHelpNow provides detailed reporting and analytics tools to track performance metrics, identify trends, and make data-driven decisions to improve customer service operations.
No key benefits available yet.
No key benefits available yet.
Best fit
- 10 – 500 employees
- E-commerce, SaaS, Retail, Education, Healthcare, Financial Services
- Customer Support Manager, IT Help Desk Administrator, Operations Coordinator, Sales Support Specialist, Marketing Automation Specialist
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- While LiveHelpNow offers basic AI chatbots and intelligent routing, it may lack more advanced automation features such as AI-driven ticket categorization or predictive analytics found in other platforms.
- Some users have reported that the platform's customization options are limited, making it challenging to fully align the interface and workflows with specific business needs.
- Although LiveHelpNow integrates with various CRMs and third-party applications, some users have experienced difficulties in establishing seamless connections, potentially hindering workflow efficiency.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do LiveHelpNow, Olark and ZoomInfo Chat Compare on Features?
Total Features | 25 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveHelpNow, Olark and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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LiveHelpNow, Olark vs ZoomInfo Chat: Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
LiveHelpNow, Olark vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
LiveHelpNow vs Olark User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise LiveHelpNow for its excellent customer support and ease of use, while noting some limitations in customization and integrations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use and effective customer engagement, tempered by concerns over limited advanced features and mobile accessibility. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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LiveHelpNow, Olark and ZoomInfo Chat Customers
Customers |  LiveHelpNow_customers_0  LiveHelpNow_customers_1  LiveHelpNow_customers_2 | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  4 Videos |  2 Videos |
Alternatives to LiveHelpNow, Olark, ZoomInfo Chat
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveHelpNow or Olark?
- Olark edges out the other on user ratings (4.3 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveHelpNow and Olark offer a free trial?
- Yes, both LiveHelpNow and Olark offer a free trial.
- What is the starting price of LiveHelpNow vs Olark?
- LiveHelpNow starts at $9 /Month. Olark starts at Contact for pricing.
- What are the top alternatives to LiveHelpNow?
- Top alternatives to LiveHelpNow include ZoomInfo Chat, Helpshift, HelpOnClick, HelpCrunch, Talkative.
- What are the top alternatives to Olark?
- Top alternatives to Olark include ZoomInfo Chat, Subiz, LiveChat, Respond.io, SnapEngage.