Which is better, LiveAgent or SalesCRM?

LiveAgent edges out SalesCRM based on user ratings across 1,542 reviews. That said, the best pick depends on your workflow — SalesCRM may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between LiveAgent and SalesCRM?

Key differences between LiveAgent and SalesCRM include pricing (LiveAgent starts at $15 vs SalesCRM at $19); target audience (LiveAgent targets Freelancers / Consultants while SalesCRM serves Large Enterprises). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both LiveAgent and SalesCRM offer a Free trial?

Yes, both LiveAgent and SalesCRM offer a Free Trial.

Who are the typical users of LiveAgent?

LiveAgent is designed for Freelancers / Consultants, Large Enterprises, Medium Business, Small Business.

Who are the typical users of SalesCRM?

SalesCRM is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of LiveAgent and SalesCRM?

Pricing for LiveAgent starts at $15/User/Month, whereas SalesCRM starts at $19/Month.

What are the best alternatives to LiveAgent?

Some top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.

What are the best alternatives to SalesCRM?

Some top alternatives to SalesCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, The Real Estate CRM.

LiveAgent vs SalesCRM vs Bigin by Zoho CRM Comparison

Last updated: May 19, 2026

LiveAgent

4.7(1,542 reviews)

Starting at $15 /User/Month

Free Trial
Freelancers / Consultants
Large Enterprises

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…

View Pricing Read Reviews

SalesCRM

4.5(1 reviews)

Starting at $19 /Month

Free Trial
Large Enterprises
Medium Business

Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase recurring revenue while reducing manua…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

LiveAgent leads on user satisfaction with a 4.7-star rating across 1,542 reviews.

LiveAgent vs SalesCRM vs Bigin by Zoho CRM — at a glance

Feature	LiveAgent	SalesCRM	Bigin by Zoho CRM
Rating	4.7 / 5	4.5 / 5	4.3 / 5
Reviews	1,542	1	119
Starting price	$15 /User/Month	$19 /Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Freelancers / Consultants, Large Enterprises, Medium Business	Large Enterprises, Medium Business, Small Business	Small Business
Category	Help Desk Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	—	Available
Support modes	24/7 (Live rep), Online	Online	Business Hours, Online
Certifications	GDPR	—	—
Data residency	Global	Global	Global

Key differences between LiveAgent and SalesCRM

Pricing: LiveAgent starts at $15 /User/Month, while SalesCRM starts at $19 /Month.
Target audience: LiveAgent is built for Freelancers / Consultants and Large Enterprises, while SalesCRM targets Large Enterprises and Medium Business.
User satisfaction: LiveAgent scores higher with a 4.7-star average.
Deployment: LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; SalesCRM supports SaaS/Web/Cloud.

Compare LiveAgent vs SalesCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	LiveAgent (870) Talk to an expert Talk to an expert	SalesCRM (3) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

LiveAgent

Best for small to mid-sized teams needing simple omnichannel customer support.

Choose if

You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
Your team values quick, low-complexity setup with mobile-enabled customer engagement.
You require integrations with popular tools like Google Apps, Twitter, and MailChimp.

Consider alternatives if

Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
You are a large enterprise concerned about scalability and transparent pricing for higher tiers.

SalesCRM

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

LiveAgent typically suits Freelancers / Consultants and Large Enterprises. SalesCRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent	Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase ... Read More about SalesCRM	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $15	Starts from $19	Starts from $7 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	9.8/10	8.0/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.7 (1542)	4.5 (1)	4.3 (119)
Best Company Size	10-50 employees51-500 employees	—	—
	Get pricing help	Get pricing help	Visit website

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

LiveAgent

All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, streamlining customer service workflows.
Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.

SalesCRM

No key benefits available yet.

Bigin by Zoho CRM

No key benefits available yet.

Best fit

LiveAgent

10 – 500 Employees
E-commerce, SaaS, Education, Healthcare, Travel, Retail, Marketing Agencies
Customer Support Manager, Help Desk Agent, Operations Manager, Customer Success Specialist, IT Support Admin, Marketing Manager.

SalesCRM

No best-fit guidance available yet.

Bigin by Zoho CRM

No best-fit guidance available yet.

Watchouts

Reasons buyers look elsewhere

LiveAgent

Some users find LiveAgent’s interface less modern or intuitive compared to newer customer support platforms with more refined UX/UI.
Compared to tools like Zendesk or Intercom, LiveAgent currently lacks advanced AI-driven automation, chatbots, and machine learning capabilities.
While well-suited for SMBs, large organizations may find LiveAgent’s infrastructure less capable of handling complex, high-volume, or multi-department workflows at scale.

SalesCRM

No alternatives guidance available yet.

Bigin by Zoho CRM

No alternatives guidance available yet.

Software Demo

Demo		SalesCRM has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do LiveAgent, SalesCRM and Bigin by Zoho CRM Compare on Features?

Total Features	25 Features	5 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare LiveAgent, SalesCRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$15	$19	$7 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

HIPAA	✗ No	✗ No
GDPR	✓ Yes	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🌐 Global	🌐 Global

LiveAgent vs SalesCRM User Reviews & Rating Comparison

User Ratings	4.7 (based on 1542 reviews)	4.5 (based on 1 reviews)	4.3 (based on 119 reviews)
Rating Distribution	682 173 13 1 1	3 0 0 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like Ease of use Multichannel support Integration capabilities Common complaints Limited enterprise features Pricing clarity	Buyer sentiment Buyer sentiment is very strong across 3 reviews, with consistently positive feedback. What buyers like Empowers sales organizations Data-driven decision making Reduces manual work Common complaints May lack advanced features User interface could be outdated Limited integrations with other tools	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	All-in-one omnichannel support combining live chat, email, phone, SMS, and social media Wide range of integrations with popular tools like Google Apps, Twitter, and MailChimp Competitive pricing with easy and fast setup Limited information on advanced enterprise features Potential scalability concerns for very large enterprises	Focus on empowering sales teams through streamlined processes. Data-driven insights help in making informed decisions. May not have the depth of features for larger organizations. User interface may require updates for better usability.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	LiveAgent_customers_0 LiveAgent_customers_1 LiveAgent_customers_2	No Customers information available.	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	14 Screenshots	6 Screenshots
Videos	5 Videos	No videos available.

Alternatives

Alternatives	Zoho Desk 4.4 Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, LiveAgent or SalesCRM?: LiveAgent edges out the other on user ratings (4.7 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do LiveAgent and SalesCRM offer a free trial?: Yes, both LiveAgent and SalesCRM offer a free trial.
What is the starting price of LiveAgent vs SalesCRM?: LiveAgent starts at $15 /User/Month. SalesCRM starts at $19 /Month.
What are the top alternatives to LiveAgent?: Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.
What are the top alternatives to SalesCRM?: Top alternatives to SalesCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, The Real Estate CRM.

LiveAgent vs SalesCRM vs Bigin by Zoho CRM Comparison

LiveAgent

SalesCRM

Bigin by Zoho CRM

LiveAgent vs SalesCRM vs Bigin by Zoho CRM — at a glance

Key differences between LiveAgent and SalesCRM

Compare LiveAgent vs SalesCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

LiveAgent

SalesCRM

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Where each option fits best

Key strengths

Best fit

Reasons buyers look elsewhere

Software Demo

Demo

Get shortlist help from a software advisor

How do LiveAgent, SalesCRM and Bigin by Zoho CRM Compare on Features?

Compare LiveAgent, SalesCRM and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

LiveAgent vs SalesCRM User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions