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LiveAgent vs Kayako vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

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Kayako - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More

Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More

Entry Level Pricing

  • Starts from $15
  • Not Available

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.8/10

9.2/10

User Ratings

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Software Demo

Demo

How do LiveAgent, Kayako, Zendesk Support and Zoho Desk Compare on Features?

Total Features

25 Features

16 Features

Unique Features

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      What Do LiveAgent, Kayako, Zendesk Support and Zoho Desk Cost?

      Pricing Option

          Starting From

          • $15
          • Not Available

          Pricing Plans

          • Not Available
          • ESSENTIAL

            Custom

            • Advanced Ticketing System

            • Unlimited AI Suggested Responses

            • Knowledge Base Audit

            Show more +

          • ENTERPRISE

            Custom

            • Everything in Essential +

            • Fully Autonomous Resolutions

            • Ticket Summaries

            Show more +

          Pricing Page

          liveagent pricingkayako pricing

          Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          LiveAgent vs Kayako vs Zendesk Support User Reviews & Rating Comparison

          User Ratings

          Rating Distribution

          Excellent

          682

          Very Good

          173

          Good

          13

          Poor

          1

          Terible

          1

          Excellent

          89

          Very Good

          73

          Good

          11

          Poor

          4

          Terible

          18

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          Pros and Cons of LiveAgent

          Pros and Cons of Kayako

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          List of Customers

          Customers

          LiveAgent_customers_0

          LiveAgent_customers_0

          LiveAgent_customers_1

          LiveAgent_customers_1

          LiveAgent_customers_2

          LiveAgent_customers_2

          Kayako_customers_0

          Kayako_customers_0

          Kayako_customers_1

          Kayako_customers_1

          Kayako_customers_2

          Kayako_customers_2

          Media and Screenshots

          Screenshots

          Inside of Tickets

          14 Screenshots

          Kayako

          3 Screenshots

          Videos

          video-0

          5 Videos

          video-0

          2 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both LiveAgent and Kayako offer a Free Trial.

          LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Kayako is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of LiveAgent begins at $15/User/Month, while pricing details for Kayako are unavailable.

          Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

          Some top alternatives to Kayako includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, Sitehelpdesk, LabiDesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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