Keep vs xMatters Comparison
Keep
Starting at $199.00 per month
- Large Enterprises
- Small Business
Introducing Keep - your ultimate solution for efficient end-to-end processes. Say goodbye to complex alert management and manual workflows with Keep, the cutting-edge open-source platform that revolutionizes operations.…
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
xMatters leads on user satisfaction with a 4.4-star rating across 897 reviews.
Keep vs xMatters — at a glance
| Feature | Keep | xMatters |
|---|---|---|
| Rating | — | 4.4 / 5 |
| Reviews | — | 897 |
| Starting price | $199.00 per month | $16 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Small Business, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software |
| Platforms | Browser Based (Cloud) | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between Keep and xMatters
- Pricing: Keep starts at $199.00 per month, while xMatters starts at $16 /User/Month.
- Free trial: xMatters offers a free trial; Keep does not.
- Deployment: Keep supports Browser Based (Cloud); xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Keep vs xMatters — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Small Business, Medium Business
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Keep typically suits Large Enterprises and Small Business. xMatters tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Keep - your ultimate solution for efficient end-to-end processes. Say goodbye to complex alert management and manual workflows with Keep, the cutting-edge open-source platform ... Read More about Keep | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 9.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  Keep has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Keep and xMatters Compare on Features?
Total Features | 5 Features | 9 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Keep and xMatters on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Keep User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | No expert review available for this product | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Accenture  Viasat  Principal |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
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Videos | No videos available. |  3 Videos |
Top Alternatives to Keep and xMatters in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Keep or xMatters?
- xMatters edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Keep and xMatters offer a free trial?
- xMatters offers a free trial. Keep does not.
- What is the starting price of Keep vs xMatters?
- Keep starts at $199.00 per month. xMatters starts at $16 /User/Month.
- What are the top alternatives to Keep?
- Top alternatives to Keep include Cronping, Moogsoft, AlertOps, PagerDuty, TaskCall.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.