Which is better, Jira or Salesforce Essentials?

Jira edges out Salesforce Essentials based on user ratings across 17,380 reviews. That said, the best pick depends on your workflow — Salesforce Essentials may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Jira and Salesforce Essentials?

Key differences between Jira and Salesforce Essentials include pricing (Jira starts at $7.53 vs Salesforce Essentials at $25); target audience (Jira targets Large Enterprises while Salesforce Essentials serves Small Business). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Jira and Salesforce Essentials offer a Free trial?

Yes, both Jira and Salesforce Essentials offer a Free Trial.

Who are the typical users of Jira?

Jira is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Salesforce Essentials?

Salesforce Essentials is designed for Small Business.

What is the starting price of Jira and Salesforce Essentials?

Pricing for Jira starts at $7.53/user/month, whereas Salesforce Essentials starts at $25/User/Month.

What are the best alternatives to Jira?

Some top alternatives to Jira include Trello, Confluence, Asana, SwiftKanban, Kanbanize.

What are the best alternatives to Salesforce Essentials?

Some top alternatives to Salesforce Essentials include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, HubSpot CRM.

Jira vs Salesforce Essentials vs Bigin by Zoho CRM Comparison

Last updated: May 20, 2026

Jira

4.4(17,380 reviews)

Starting at $7.53 /user/month

Free Trial
Large Enterprises
Medium Business

Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and launch world-class products. From si…

View Pricing Read Reviews

Salesforce Essentials

4.2(963 reviews)

Starting at $25 /User/Month

Free Trial
Small Business

Salesforce Essentials includes a complete set of customer relationship management software, the industry’s leading customer service solution, Salesforce Chatter, and training to get you up and running quickly in the clou…

View Pricing Read Reviews

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

View Pricing Read Reviews

Jira leads on user satisfaction with a 4.4-star rating across 17,380 reviews.

Jira vs Salesforce Essentials vs Bigin by Zoho CRM — at a glance

Feature	Jira	Salesforce Essentials	Bigin by Zoho CRM
Rating	4.4 / 5	4.2 / 5	4.6 / 5
Reviews	17,380	963	294
Starting price	$7.53 /user/month	$25 /User/Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Small Business	Small Business
Category	Product Management Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	24/7 (Live rep), Online	Online	Business Hours, Online
Certifications	SOC 2, HIPAA, GDPR, ISO 27001	—	—
Data residency	Global	Global	Global

Key differences between Jira and Salesforce Essentials

Pricing: Jira starts at $7.53 /user/month, while Salesforce Essentials starts at $25 /User/Month.
Target audience: Jira is built for Large Enterprises and Medium Business, while Salesforce Essentials targets Small Business.
User satisfaction: Jira scores higher with a 4.4-star average.
Deployment: Jira supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Salesforce Essentials supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Jira vs Salesforce Essentials vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Product Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Jira (1180) Talk to an expert Talk to an expert	Salesforce Essentials (38) Talk to an expert Talk to an expert

Free PDF comparison

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Jira

Best for Agile teams needing customizable, robust project management.

Choose if

You manage SaaS product development or consulting projects with Agile methods.
Your team requires highly configurable workflows and detailed real-time reporting.
You need strong integration capabilities with popular development and collaboration tools.

Consider alternatives if

Your team prefers simple, minimal project management without complexity.
You require extensive third-party app integrations beyond Jira Marketplace limits.

Salesforce Essentials

Best for

Small Business

Bigin by Zoho CRM

Best for

Small Business

Jira typically suits Large Enterprises and Medium Business. Salesforce Essentials tends to fit Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and ... Read More about Jira	Salesforce Essentials includes a complete set of customer relationship management software, the industry’s leading customer service solution, Salesforce Chatter, and training to get you up ... Read More about Salesforce Essentials	Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $7.53 , monthly	Starts from $25 , Billed Yearly	Starts from $7 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial	Get Free Trial
SpotScore What's this? ↗	9.8/10	8.7/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.4 (17380)	4.2 (963)	4.57 (294)
Best Company Size	50-500 employees501-5,000 employees	—	—
	Get pricing help	Get pricing help	Visit website

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Jira

Project Management: With Jira, teams can easily plan, track, and manage projects in one centralized platform. It improves collaboration and keeps everyone on the same page.
Customizable Workflows: Jira offers the flexibility to tailor workflows according to your team's unique processes. This adaptability means you can optimize productivity without compromising your established practices.
Real-Time Reporting & Analytics: Managers can use Jira's reporting features to track project progress and team performance. These metrics support decision-making and strategic planning.

Salesforce Essentials

No key benefits available yet.

Bigin by Zoho CRM

No key benefits available yet.

Best fit

Jira

50 to 5,000 employees
SaaS, Consulting, Fintech, Martech, and Revtech
Project Managers, Software Developers, Agile Coaches, Product Owners, and QA Engineers

Salesforce Essentials

No best-fit guidance available yet.

Bigin by Zoho CRM

No best-fit guidance available yet.

Watchouts

Reasons buyers look elsewhere

Jira

Users may seek alternatives to Jira due to its complexity, particularly for smaller teams or projects that require a more straightforward, user-friendly interface without the steep learning curve associated with Jira's extensive features.
Budget constraints can drive users to consider alternatives, as some options offer similar functionalities at a lower cost, making them more accessible for startups or smaller organizations with limited resources.
Teams might look for solutions that better integrate with their existing tools and workflows, as Jira's integration capabilities can sometimes be limited or cumbersome compared to other platforms designed for seamless connectivity.

Salesforce Essentials

No alternatives guidance available yet.

Bigin by Zoho CRM

No alternatives guidance available yet.

Software Demo

Demo

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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How do Jira, Salesforce Essentials and Bigin by Zoho CRM Compare on Features?

Total Features	41 Features	8 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Jira, Salesforce Essentials and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$7.53 , monthly	$25 , Billed Yearly	$7 , Billed Yearly
Pricing Plans	Free Free Get Started Includes: Unlimited goals; projects; tasks and forms Backlog; list; board; timeline; calendar and summary views Show more + Standard $7.53 /user/month Get Started Everything from Free; plus: User roles and permissions External collaboration Show more + Premium $13.53 /user/month Get Started Everything from Standard; plus: Rovo Search; Chat and Agents and integrated AI-powered work features Cross-team planning and dependency management Show more + Browse all pricing plans	Salesforce Essentials Get Started Manage contacts Track relationships and deals Respond to customers Show more +	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✓ Yes	✗ No
GDPR	✓ Yes	—
ISO 27001	✓ Yes	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🌐 Global	🌐 Global

Jira vs Salesforce Essentials User Reviews & Rating Comparison

User Ratings	4.4 (based on 17380 reviews)	4.2 (based on 963 reviews)	4.57 (based on 294 reviews)
Rating Distribution	1067 97 11 1 4	28 10 0 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall, users highly value Jira for its powerful Agile support, customization, and integration, though some find it complex initially. What buyers like Ease of customization Agile methodology support Integration capabilities Common complaints Complexity for new users Limited advanced Marketplace apps	Buyer sentiment Buyer sentiment is positive across 38 reviews, with strong overall satisfaction. What buyers like Adapts to specific business needs through customizable fields, workflows, and a wide variety of third-party app integrations. Interface works for both admins and end users, easing adoption and daily operations. Out-of-the-box functionality enables quick implementation with minimal setup. Common complaints The breadth of customization options can overwhelm new users or small businesses without dedicated technical support. The interface can feel clunky or hard to navigate, especially for first-time users and non-technical team members. Documentation and tutorials are inconsistent and often lack localization, making advanced features harder to learn in some regions.	Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like Simple design with a short learning curve — accessible for non-technical users. Pricing targets startups and small businesses with core CRM features at low cost. Pipeline management and workflow automation reduce manual steps in sales processes. Common complaints Limited integrations with social media apps and LinkedIn or Facebook ad platforms. Lacks advanced features needed by larger enterprises or complex workflows. Customer support availability is inconsistent, affecting issue resolution during critical moments.
Pros and Cons	Robust Agile methodology support including sprint tracking and ceremonies Highly customizable workflows and dashboards Strong integration capabilities with other platforms Steep learning curve for newcomers due to feature richness Limited advanced apps and connectors in the Marketplace	Comprehensive feature set supports diverse business needs. Strong customer service tools enhance client interactions. Cloud-based access allows for remote collaboration. Complexity may overwhelm new users. Higher pricing could be a barrier for small businesses.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Cisco ebay Square	Mashgin	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	6 Screenshots	2 Screenshots
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Trello 4.56 Confluence 4.1 Asana 4.3	Bigin by Zoho CRM 4.57 ClickUp 4.4 Zoho CRM 4.07	ClickUp 4.4 Zoho CRM 4.07 Freshsales 4.67

Frequently asked questions

Which is better, Jira or Salesforce Essentials?: Jira edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Jira and Salesforce Essentials offer a free trial?: Yes, both Jira and Salesforce Essentials offer a free trial.
What is the starting price of Jira vs Salesforce Essentials?: Jira starts at $7.53 /user/month. Salesforce Essentials starts at $25 /User/Month.
What are the top alternatives to Jira?: Top alternatives to Jira include Trello, Confluence, Asana, SwiftKanban, Kanbanize.
What are the top alternatives to Salesforce Essentials?: Top alternatives to Salesforce Essentials include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, HubSpot CRM.

Jira vs Salesforce Essentials vs Bigin by Zoho CRM Comparison

Jira

Salesforce Essentials

Bigin by Zoho CRM

Jira vs Salesforce Essentials vs Bigin by Zoho CRM — at a glance

Key differences between Jira and Salesforce Essentials

Compare Jira vs Salesforce Essentials vs Bigin by Zoho CRM — and walk away knowing which one fits.

Jira

Salesforce Essentials

Download this Jira vs Salesforce Essentials vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

SpotScore

User Ratings

Best Company Size

Where each option fits best

Key strengths

Best fit

Reasons buyers look elsewhere

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Jira, Salesforce Essentials and Bigin by Zoho CRM Compare on Features?

Compare Jira, Salesforce Essentials and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Jira vs Salesforce Essentials User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions