Jira vs osTicket vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Jira (1180) Get Quote Get Quote	osTicket (42) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and ... Read More	osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More
Entry Level Pricing	Starts from $6.25 , Billed Yearly	Starts from $9
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.8/10	9.6/10
User Ratings	4.4 (17380)	4.3 (56)
	Get Quote	Get Quote

Software Demo

Demo	Jira has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

How do Jira, osTicket, Zendesk Support and Zoho Desk Compare on Features?

Total Features	41 Features	16 Features
Unique Features
	Get Quote	Get Quote

What Do Jira, osTicket, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	$6.25 , Billed Yearly	$9
Pricing Plans	Free (Cloud) Get Started User limit (per site) - 10 users Site limit - One Scrum and Kanban boards Show more + Standard (Cloud) Get Started Per user (average) $75 a month User tier: 1 - 10 User limit (per site) - 20,000 users Show more + Premium (Cloud) Get Started Per user (average) $1,450 a year User tier: 1 - 10 User limit (per site) - 35,000 Users Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Jira vs osTicket vs Zendesk Support User Reviews & Rating Comparison

User Ratings	4.4 (based on 17380 reviews)	4.3 (based on 56 reviews)
Rating Distribution	Excellent 1067 Very Good 97 Good 11 Poor 1 Terible 4	Excellent 31 Very Good 8 Good 2 Poor 0 Terible 1
Expert's Review generated by AI	Jira stands out as a top-tier project management tool, as evidenced by the glowing reviews it has received in the past 12 months. Users consistently praise Jira for its robust Agile Methodology ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Jira Agile Methodology support for sprint tracking, roles, ceremonies, and dashboards. Intuitive and easy-to-use interface with great flexibility for customization. Excellent tracking system with accurate notifications for project changes and assignments. Smooth integration with other services and platforms. Newcomers may find the richness of features and customizations complex without proper guidance. Limited selection in the Marketplace for advanced apps and connectors, restricting full functionality.	Pros and Cons of osTicket
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Cisco ebay Square	No Customers information available.

Media and Screenshots

Screenshots	6 Screenshots	11 Screenshots
Videos	No videos available.	1 Videos

Alternatives

Alternatives	Trello 4.3 Confluence 4.1 Asana 4.3	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Jira and osTicket offer a Free Trial.

Jira is designed for Large Enterprises, Medium Business and Small Business.

osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

Pricing for Jira Starts at $6.25/User/Month when Billed Yearly whereas for osTicket Starts at $9/User/Month.

Some top alternatives to Jira includes Trello, Confluence, Asana, SwiftKanban, Kanbanize, ClickUp, Height, Kanban Tool, Kanban Zone and KanbanFlow.

Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Jira vs osTicket vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Jira

osTicket

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Jira, osTicket, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do Jira, osTicket, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Jira vs osTicket vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Jira

Pros and Cons of osTicket

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure