Confluence Review: Is It The Right Enterprise Wiki Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $8.33 / User / Month when Billed Yearly
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Confluence?
Confluence is a web-based application that includes all the project management features of Confluence Server plus an added dose of new collaboration capabilities. You can play a central role in organizing your team's project knowledge, along with providing a hub for remote teams to easily connect and create online. So now everyone in the organization has a shared understanding of the projects you're working on.
Pricing
Starts from $8.33 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Confluence Software Demo
Confluence was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Confluence
- Use cases
- Knowledge management, Project collaboration, Remote team coordination
- Team types
- Project managers, Product development teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Confluence
Centralized knowledge repository for teams
Strong collaboration features for remote teams
Integration with other Atlassian products and third-party tools
Is Confluence right for you?
Best for centralized knowledge sharing and collaboration in mid-to-large remote teams.
Choose Confluence if
- You need a flexible, centralized knowledge repository for project documentation.
- Your team requires strong collaboration tools tailored for remote and distributed work.
- You want seamless integration with Atlassian products and popular third-party tools.
Consider alternatives if
- You are a very small team with minimal documentation or collaboration needs.
- You require highly specialized or industry-specific project management features out of the box.
What buyers should know before shortlisting Confluence
Confluence is a document and team workspace platform built on a wiki model. It works best for teams that need centralized documentation, project tracking, and asynchronous communication—particularly remote teams where written records replace in-person handoffs.
New users typically need 2–3 weeks to become productive with the interface and permission model. Before shortlisting, verify that your team's workflow matches Confluence's document-first approach.
If your primary need is real-time chat or video collaboration, Confluence alone won't replace Slack or Teams. Check whether your existing tools (Jira, GitHub, Slack) integrate smoothly with your Confluence instance—these connections are common but require configuration.
Pricing scales with user count, so confirm your actual monthly active users; many teams underestimate this during trials. In a demo, ask about page permission granularity (who can edit vs.
view specific spaces), export options for data portability, and how search performs with your expected document volume. Confluence can slow noticeably above 50,000 pages without proper indexing.
Also test the mobile experience if your team works across devices—the web app is stronger than the mobile client for editing.
Confluence pros and cons
- Confluence pros
Centralized knowledge repository for teams
Strong collaboration features for remote teams
Integration with other Atlassian products and third-party tools
- Confluence cons
Pricing details are not publicly transparent
Can be complex to configure for new users
Ready to try it?
Get started with Confluence
Start your free trial — no credit card required.
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See how it stacks up
Compare Confluence side-by-side with top Enterprise Wiki Software alternatives.
What is the pricing of Confluence?
Confluence Pricing Plans
Free
User limit (per site) - 10 users
Site limit - 0ne
Unlimited spaces and pages
Macros
Structured page tree
Show more +
Standard
User limit: Up to 5,000 users
Unlimited spaces and pages
Macros
Page and space permissions
Archive and unarchive pages
Show more +
Premium
User limit: Up to 5,000 users
Unlimited spaces and pages
Macros
Page and space permissions
Archive and unarchive pages
Show more +
Server
10 Users
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Confluence reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Confluence's collaboration and knowledge management strengths, tempered by concerns about pricing transparency and complexity.
What buyers like
- Collaboration capabilities
- Knowledge organization
- Integration with other tools
Common complaints
- Pricing opacity
- Steep learning curve
What users are saying
AU
Anonymous User
02/04/24
"Confluence for Small and large companies to keep all the works in one place"
What do you like best about Confluence? Publishing document, Adding the references to jira etc. What do you dislike about Confluence? At the moment I ...
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EK
Ebrahim Kashif M
01/23/24
"Collaborative Space for everyone."
What do you like best about Confluence? Everyone in the organisation can collaborate in one single space. With Confluence you can eliminate ...
Read more
KA
Khaled A
01/11/24
"Best knowledge base website"
What do you like best about Confluence? simplicity, you can create and manage a page, made a mistake? editing is easily done and you can also view the ...
Read more
AU
Anonymous User
01/09/24
"Best knowledgebase basics!"
What do you like best about Confluence? The thing I love about confluence is the stability of how the service works and the ease of its integration ...
Read more
MM
Matteo M
01/02/24
"A simple and powerful place to store and publish the documentation"
What do you like best about Confluence? The possibility to share notes and work together with other collegues. I also like to add approvals and choose ...
Read more
AU
Anonymous User
12/31/23
"All organized documents at one place"
What do you like best about Confluence? The best thing about the Confluence is we can connect the our documentation table and data with Jira and it ...
Read more
Confluence security and data handling
Key compliance certifications and security features for IT and security teams evaluating Confluence.
Certifications
Security features
Developer & data
Alternatives to Confluence
Confluence Support Options
Frequently Asked Questions About Confluence
Common questions buyers ask before choosing Confluence.
Confluence is a strong fit if: You need a flexible, centralized knowledge repository for project documentation.; Your team requires strong collaboration tools tailored for remote and distributed work.. Consider alternatives if: You are a very small team with minimal documentation or collaboration needs.; You require highly specialized or industry-specific project management features out of the box..
Buyers commonly note the following limitations of Confluence: Pricing details are not publicly transparent; Can be complex to configure for new users; Some users report a learning curve for advanced features.
Some top alternatives to Confluence includes Jira, Microsoft SharePoint, Google Workspace, GitBook and Team Wiki.
Confluence offers Free Trial, One-time license, Subscription pricing models
The starting price of Confluence is $8.33/User/Month when Billed Yearly
Ready to try it?
Get started with Confluence
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
