Jira Service Desk vs ServicePRO - Which Service Desk Software Platform Is Better in June 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Jira Service Desk (269) Get Quote Get Quote	ServicePRO (11) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More	ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More
Entry Level Pricing	Starts from $10	Starts from $22
Free Trial Availability	Get Free Trial	Get Free Trial
User Ratings	4.1 (1068)	3.9 (27)
	Get Quote	Get Quote

Software Demo

Demo

What Do Jira Service Desk and ServicePRO Cost?

Pricing Option
Starting From	$10	$22
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

Jira Service Desk User Reviews & Rating Comparison

User Ratings	4.1 (based on 1068 reviews)	3.9 (based on 27 reviews)
Rating Distribution	Excellent 133 Very Good 109 Good 21 Poor 5 Terible 1	Excellent 2 Very Good 5 Good 2 Poor 1 Terible 1
Expert's Review generated by AI	No Expert ai Review available for the product	ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the ...Read more
Pros and Cons	Pros and Cons of Jira Service Desk	Pros and Cons of ServicePRO Easy to use interface, making it accessible for both new users and administrators. Allows for customization to specific ticket types and tasks, with satisfactory reports. Centralizes all information in one place, enhancing workflow efficiency and communication. Supports cloud platform, facilitating scalability and flexibility in operations. Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially. Performance issues encountered when adding features, impacting overall system functionality.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Domino's Airbnb Square	Veale Wasbrough Vizards The Withlacoochee River Electric Cooper The Pennine Acute Hospitals NHS

Media and Screenshots

Screenshots	5 Screenshots	1 Screenshots
Videos	1 Videos	3 Videos

Top Alternatives to Jira Service Desk and ServicePRO in 2025

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Jira Service Desk and ServicePRO offer a Free Trial.

Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

ServicePRO is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Jira Service Desk Starts at $10One-Time Payment whereas for ServicePRO Starts at $22/User/Month.

Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

Some top alternatives to ServicePRO includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, Micro Focus Service Manager, HelpDesk, eStreamDesk, Milldesk and Sitehelpdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Jira Service Desk vs ServicePRO - Which Service Desk Software Platform Is Better in June 2025?