HubSpot CRM vs CallTrackingMetrics Comparison
HubSpot CRM
Starting at $1,780
- Free Trial
- Individuals
- Freelancers / Consultants
HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, HubSpot CRM provides everything you…
CallTrackingMetrics
Starting at $65 /month
- Large Enterprises
- Medium Business
CallTrackingMetrics is an advanced inbound call tracking and marketing attribution platform designed to help businesses connect every customer interaction to specific marketing efforts. It empowers sales and marketing te…
CallTrackingMetrics leads on user satisfaction with a 4.6-star rating across 1,311 reviews.
HubSpot CRM vs CallTrackingMetrics — at a glance
| Feature | HubSpot CRM | CallTrackingMetrics |
|---|---|---|
| Rating | 4.2 / 5 | 4.6 / 5 |
| Reviews | 10,374 | 1,311 |
| Starting price | $1,780 | $65 /month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Individuals, Freelancers / Consultants, Large Enterprises | Large Enterprises, Medium Business, Small Business |
| Category | CRM Software | Inbound Call Tracking Software |
| Integrations | — | 6+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR |
| Data residency | US | US |
Key differences between HubSpot CRM and CallTrackingMetrics
- Pricing: HubSpot CRM starts at $1,780, while CallTrackingMetrics starts at $65 /month.
- Free trial: HubSpot CRM offers a free trial; CallTrackingMetrics does not.
- Target audience: HubSpot CRM is built for Individuals and Freelancers / Consultants, while CallTrackingMetrics targets Large Enterprises and Medium Business.
- User satisfaction: CallTrackingMetrics scores higher with a 4.6-star average.
- Deployment: HubSpot CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; CallTrackingMetrics supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
HubSpot CRM vs CallTrackingMetrics — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Individuals, Freelancers / Consultants, Large Enterprises
Best for precise inbound call tracking and marketing attribution with AI insights.
- You need detailed call attribution down to keyword and dynamic number insertion level.
- Your team requires seamless integration with CRMs and marketing platforms like Salesforce and HubSpot.
- You want AI-driven conversation intelligence to analyze calls, transcriptions, and chats for deeper insights.
- Your business relies heavily on multi-channel engagement beyond voice calls, such as live chat or social messaging.
- You need a tool with quick setup and minimal training for advanced automation or call scoring features.
HubSpot CRM typically suits Individuals and Freelancers / Consultants. CallTrackingMetrics tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More about HubSpot CRM | CallTrackingMetrics is an advanced inbound call tracking and marketing attribution platform designed to help businesses connect every customer interaction to specific marketing efforts. It ... Read More about CallTrackingMetrics |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-1,000 employees | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: HubSpot CRM allows your team to centralize all customer interactions in one place, ensuring that everyone is on the same page and reducing the chances of miscommunication. You’ll find it easier to collaborate and respond to customer needs promptly.
- User-Friendly Interface: Designed with simplicity in mind, HubSpot CRM enables users of all technical levels to navigate effortlessly. This means less training time for your staff and more focus on building relationships with clients.
- Robust Analytics and Reporting: With its powerful analytics tools, you can gain valuable insights into sales performance and customer behavior. This data-driven approach helps you make informed decisions that can lead to increased conversions and revenue growth.
- Comprehensive Call Analytics: CallTrackingMetrics provides detailed insights into incoming calls, including lead attribution, call duration, referral sources, and customer engagement patterns. This enables businesses to fine-tune their marketing strategies and sales tactics for better conversion outcomes.
- Improved Lead Generation and ROI Tracking: The platform helps businesses identify which marketing campaigns drive phone calls, allowing more accurate tracking of advertising ROI. This enhances marketing decisions and supports revenue-focused strategies.
- User-Friendly Interface with Powerful Features: Designed for ease of use, CallTrackingMetrics simplifies complex call tracking tasks while still offering advanced features like call recording, dynamic number insertion, and CRM integrations—making it accessible for teams with varying levels of technical expertise.
Best fit
- 1-1,000 employees
- Martech, SaaS, Consulting, Sales Automation, Revtech
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
- 10–500 Employees
- Digital Marketing, Legal Services, Healthcare, Automotive, Real Estate, Travel & Hospitality, Home Services, SaaS
- Marketing Manager, Growth Strategist, Call Center Manager, Sales Operations Lead, Digital Marketing Specialist, Customer Experience Director
Reasons buyers look elsewhere
- Users might consider alternatives to HubSpot CRM due to budget constraints, as some businesses find it expensive, especially with advanced features.
- Customization limitations can lead users to seek alternatives that offer more tailored solutions to fit unique business processes.
- Some users may prefer a simpler interface or fewer features, prompting them to look for more user-friendly and straightforward CRM options.
- Businesses looking for a platform that unifies call tracking with SMS, email, live chat, and other touchpoints may find CallTrackingMetrics less comprehensive compared to full customer journey analytics platforms.
- While robust, the pricing structure may be less appealing to startups or small businesses that require only basic call tracking functions without additional automation or integrations.
- Though the basic interface is intuitive, some of the more powerful features like keyword-level attribution or conversation intelligence may require onboarding or training, which can be a barrier for less tech-savvy teams.
Software Demo
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How do HubSpot CRM and CallTrackingMetrics Compare on Features?
Total Features | 38 Features | 4 Features |
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Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HubSpot CRM and CallTrackingMetrics on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
HubSpot CRM User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 3140 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users appreciate the platform's detailed call attribution, seamless integrations, and powerful routing features, though some find advanced features complex to implement. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers |  Classpass  Avison Young  Crunch Fitness |  Groundworks  Tinuiti  Healthgrades |
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Media and Screenshots
Screenshots |  13 Screenshots |  2 Screenshots |
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Videos |  2 Videos |  3 Videos |
Top Alternatives to HubSpot CRM and CallTrackingMetrics in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HubSpot CRM or CallTrackingMetrics?
- CallTrackingMetrics edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HubSpot CRM and CallTrackingMetrics offer a free trial?
- HubSpot CRM offers a free trial. CallTrackingMetrics does not.
- What is the starting price of HubSpot CRM vs CallTrackingMetrics?
- HubSpot CRM starts at $1,780. CallTrackingMetrics starts at $65 /month.
- What are the top alternatives to HubSpot CRM?
- Top alternatives to HubSpot CRM include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.
- What are the top alternatives to CallTrackingMetrics?
- Top alternatives to CallTrackingMetrics include CallRail, Calltracks, Callcap, calltrak, TeleCapture.