HESK vs SolarWinds Service Desk Comparison
HESK
Starting at $24.91 /Month
- Free Trial
- Large Enterprises
- Medium Business
HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular a…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common is…
HESK leads on user satisfaction with a 4.7-star rating across 5 reviews.
HESK vs SolarWinds Service Desk — at a glance
| Feature | HESK | SolarWinds Service Desk |
|---|---|---|
| Rating | 4.7 / 5 | 4.4 / 5 |
| Reviews | 5 | 169 |
| Starting price | $24.91 /Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | — | US |
Key differences between HESK and SolarWinds Service Desk
- Pricing: HESK starts at $24.91 /Month, while SolarWinds Service Desk starts at $19 /User/Month.
- User satisfaction: HESK scores higher with a 4.7-star average.
- Deployment: HESK supports SaaS/Web/Cloud; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
HESK vs SolarWinds Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
HESK typically suits Large Enterprises and Medium Business. SolarWinds Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with ... Read More about HESK | SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal ... Read More about SolarWinds Service Desk |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do HESK and SolarWinds Service Desk Compare on Features?
Total Features | 11 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HESK and SolarWinds Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | — | 🇺🇸 US |
HESK User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 5 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Flavourart  Department of Education  Cira | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  6 Screenshots |
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Videos |  2 Videos |  1 Videos |
Top Alternatives to HESK and SolarWinds Service Desk in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HESK or SolarWinds Service Desk?
- HESK edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HESK and SolarWinds Service Desk offer a free trial?
- Yes, both HESK and SolarWinds Service Desk offer a free trial.
- What is the starting price of HESK vs SolarWinds Service Desk?
- HESK starts at $24.91 /Month. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to HESK?
- Top alternatives to HESK include Zoho Desk, Freshservice, Freshdesk, Teamwork Desk, Zendesk Support.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.