HESK vs Ivanti Service Manager Comparison
HESK
Starting at $24.91 /Month
- Free Trial
- Large Enterprises
- Medium Business
HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular a…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
HESK leads on user satisfaction with a 5.0-star rating across 4 reviews.
HESK vs Ivanti Service Manager — at a glance
| Feature | HESK | Ivanti Service Manager |
|---|---|---|
| Rating | 5.0 / 5 | 3.8 / 5 |
| Reviews | 4 | 386 |
| Starting price | $24.91 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | SOC 2 |
| Data residency | — | Global |
Key differences between HESK and Ivanti Service Manager
- Pricing: HESK starts at $24.91 /Month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: HESK scores higher with a 5.0-star average.
- Deployment: HESK supports SaaS/Web/Cloud; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
HESK vs Ivanti Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
HESK typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with ... Read More about HESK | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do HESK and Ivanti Service Manager Compare on Features?
Total Features | 11 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare HESK and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
Data Residency | — | 🌐 Global |
HESK User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 5 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Flavourart  Department of Education  Cira |  Total Wine and More  SinClair Community College  AdventistHealth |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos |  2 Videos |  2 Videos |
Top Alternatives to HESK and Ivanti Service Manager in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HESK or Ivanti Service Manager?
- HESK edges out the other on user ratings (5.0 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HESK and Ivanti Service Manager offer a free trial?
- Yes, both HESK and Ivanti Service Manager offer a free trial.
- What is the starting price of HESK vs Ivanti Service Manager?
- HESK starts at $24.91 /Month. Ivanti Service Manager starts at Contact for pricing.
- What are the top alternatives to HESK?
- Top alternatives to HESK include Zoho Desk, Freshservice, Freshdesk, Teamwork Desk, Zendesk Support.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.