Which is better, Helpshift or tawk.to?

tawk.to edges out Helpshift based on user ratings across 207 reviews. That said, the best pick depends on your workflow — Helpshift may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Helpshift and tawk.to?

Key differences between Helpshift and tawk.to include target audience (Helpshift targets Freelancers / Consultants while tawk.to serves Large Enterprises). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Helpshift and tawk.to offer a Free trial?

Neither Helpshift nor tawk.to offers a free trial.

Who are the typical users of Helpshift?

Helpshift is designed for Freelancers / Consultants, Large Enterprises, Medium Business, Small Business.

Who are the typical users of tawk.to?

tawk.to is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Helpshift and tawk.to?

Pricing details for both Helpshift and tawk.to are unavailable.

What are the best alternatives to Helpshift?

Some top alternatives to Helpshift include ZoomInfo Chat, ClickDesk, LiveAgent, Desky, LabiDesk.

What are the best alternatives to tawk.to?

Some top alternatives to tawk.to include ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, Crisp.

Helpshift vs tawk.to vs ZoomInfo Chat Comparison

Last updated: May 21, 2026

Helpshift

4.1(369 reviews)

Starting at Contact for pricing

Freelancers / Consultants
Large Enterprises

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile app…

View Pricing Read Reviews

tawk.to

4.2(207 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

tawk.to is a free live chat and messaging platform that lets businesses monitor and respond to customer inquiries and support tickets from a central dashboard. It includes FAQs, knowledge base articles, and quick-reply s…

View Pricing Read Reviews

ZoomInfo Chat

Starting at Contact for pricing

Large Enterprises
Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

View Pricing Read Reviews

tawk.to leads on user satisfaction with a 4.2-star rating across 207 reviews.

Helpshift vs tawk.to vs ZoomInfo Chat — at a glance

Feature	Helpshift	tawk.to	ZoomInfo Chat
Rating	4.1 / 5	4.2 / 5	—
Reviews	369	207	—
Starting price	Contact for pricing	Contact for pricing	Contact for pricing
Free trial	No	No	No
Free version	No	No	No
Best for	Freelancers / Consultants, Large Enterprises, Medium Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Live Chat Software	Live Chat Software	Live Chat Software
Integrations	—	—	1+ apps
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud
API	Available	Available	Available
Support modes	Online	24/7 (Live rep), Online	Business Hours, Online
Certifications	SOC 2, GDPR	GDPR	SOC 2
Data residency	Global	Global	US

Key differences between Helpshift and tawk.to

Target audience: Helpshift is built for Freelancers / Consultants and Large Enterprises, while tawk.to targets Large Enterprises and Medium Business.
User satisfaction: tawk.to scores higher with a 4.2-star average.
Deployment: Helpshift supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; tawk.to supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare Helpshift vs tawk.to vs ZoomInfo Chat — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Helpshift (402) Talk to an expert Talk to an expert	tawk.to (274) Talk to an expert Talk to an expert

Free PDF comparison

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Helpshift

Best for mobile-first in-app customer support with AI automation.

Choose if

You need seamless in-app messaging embedded in mobile apps.
You want AI chatbots to automate up to 90% of user issues.
Your company size is medium to large (50-1500 employees) with mobile products.

Consider alternatives if

You require extensive customization of your support platform.
You are a small team or freelancer needing a simple, lightweight tool.

tawk.to

Best free live chat for small to mid-sized businesses needing easy setup.

Choose if

You want a no-cost solution with automation and 24/7 support-like features.
Your team needs a simple, user-friendly interface for real-time customer engagement.
You operate multiple websites and want centralized chat management.

Consider alternatives if

Your enterprise requires extensive widget customization to match branding.
You need highly reliable, responsive customer support and stable mobile apps.

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Helpshift: Best for mobile-first in-app customer support with AI automation. tawk.to: Best free live chat for small to mid-sized businesses needing easy setup.

Description	Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More about Helpshift	tawk.to is a free live chat and messaging platform that lets businesses monitor and respond to customer inquiries and support tickets from a central dashboard. It includes FAQs, knowledge ... Read More about tawk.to	Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat
Free Trial Availability	No free trial	No free trial	No free trial
SpotScore What's this? ↗	9.3/10	9.7/10	8.2/10
User Ratings Based on verified Spotsaas reviews	4.1 (369)	4.2 (207)
Best Company Size	50-1500 employeesMedium to Large Enterprises	1-50 employees51-500 employees	—
	Get pricing help	Get pricing help	Visit website

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Helpshift

Seamless In-App Messaging: Helpshift provides a natural, conversational support experience embedded directly inside mobile apps, reducing friction for end-users.
AI-Powered Automation: With AI chatbots handling up to 90% of issues, Helpshift allows faster resolutions and reduces support team workloads.
Lightweight SDK & Easy Integration: The platform’s SDK is easy to implement and designed to integrate smoothly with existing mobile apps without heavy development overhead.

tawk.to

No key benefits available yet.

ZoomInfo Chat

No key benefits available yet.

Best fit

Helpshift

50 – 1500 Employees
Mobile Gaming, Mobile Applications, SaaS, Fintech, E-commerce, Media & Entertainment
Customer Support Manager, Mobile Product Manager, App Developer, UX Designer, AI Chatbot Specialist

tawk.to

No best-fit guidance available yet.

ZoomInfo Chat

No best-fit guidance available yet.

Watchouts

Reasons buyers look elsewhere

Helpshift

Designed for mobile-first support — companies needing robust web, email, and phone channels often choose broader help desk platforms like Zendesk or Freshdesk
Customization limits on workflows and chatbot responses push teams toward competitors like Intercom or Drift that offer more configuration options
Integration gaps for complex enterprise setups — lacks deeper connections to niche tools that larger organizations depend on

tawk.to

No alternatives guidance available yet.

ZoomInfo Chat

No alternatives guidance available yet.

Software Demo

Demo

Need a second opinion?

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

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How do Helpshift, tawk.to and ZoomInfo Chat Compare on Features?

Total Features	24 Features	9 Features	7 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Helpshift, tawk.to and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Pricing Plans	Not Available	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	—	✗ No
GDPR	✓ Yes	✓ Yes
Single Sign-On (SSO)	✓ Yes	✗ No
Data Encryption	✓ Yes	✓ Yes
Audit Logs	—	✗ No
Data Residency	🌐 Global	🌐 Global

Helpshift vs tawk.to User Reviews & Rating Comparison

User Ratings	4.1 (based on 369 reviews)	4.2 (based on 207 reviews)	No reviews available for the product
Rating Distribution	226 138 30 6 2	176 48 6 8 36	No reviews available for this product
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment highlights Helpshift’s user-friendly interface and automation, tempered by concerns over occasional system instability and complexity. What buyers like Ease of integration Automation and AI chatbot effectiveness User interface and ticket management Common complaints System performance issues Complexity and limited customization	Buyer sentiment Overall positive sentiment highlights ease of use and cost-effectiveness, tempered by concerns over support quality and mobile app stability. What buyers like Ease of use Cost-effectiveness Real-time customer engagement Common complaints Customer support inconsistency Mobile app stability issues	What buyers like AI-driven experiences Seamless prospect routing Instant alerts Common complaints May require technical setup Limited offline capabilities Not ideal for small teams
Pros and Cons	Seamless in-app messaging embedded directly in mobile apps AI-powered chatbots automating up to 90% of user issues Easy integration with existing mobile apps via lightweight SDK Occasional system crashes and slow response times reported Limited customization options and platform support in Help Center	User-friendly interface with easy setup and customization Real-time customer engagement with automation features Robust free plan including automation bot and 24/7 support-like functionality Inconsistent customer support and refund difficulties Crashing issues reported on Android app	AI capabilities provide personalized interactions with leads. Efficient routing of prospects accelerates sales processes. May require a learning curve for setup. Not suitable for teams with limited resources.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.	Salesforce Marketing Cloud Account Engagement (formerly Pardot)

List of Customers

Customers	Microsoft Playrix Zynga	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	2 Screenshots	4 Screenshots
Videos	2 Videos	4 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4	LiveAgent 4.7 ChatFunnels LiveChat 4.4

Frequently asked questions

Which is better, Helpshift or tawk.to?: tawk.to edges out the other on user ratings (4.2 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Helpshift and tawk.to offer a free trial?: Neither Helpshift nor tawk.to currently lists a free trial.
What is the starting price of Helpshift vs tawk.to?: Helpshift starts at Contact for pricing. tawk.to starts at Contact for pricing.
What are the top alternatives to Helpshift?: Top alternatives to Helpshift include ZoomInfo Chat, ClickDesk, LiveAgent, Desky, LabiDesk.
What are the top alternatives to tawk.to?: Top alternatives to tawk.to include ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, Crisp.

Helpshift vs tawk.to vs ZoomInfo Chat Comparison

Helpshift

tawk.to

ZoomInfo Chat

Helpshift vs tawk.to vs ZoomInfo Chat — at a glance

Key differences between Helpshift and tawk.to

Compare Helpshift vs tawk.to vs ZoomInfo Chat — and walk away knowing which one fits.

Helpshift

tawk.to

Download this Helpshift vs tawk.to vs ZoomInfo Chat comparison

Biggest differences

Description

Free Trial Availability

SpotScore

User Ratings

Best Company Size

Where each option fits best

Key strengths

Best fit

Reasons buyers look elsewhere

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Helpshift, tawk.to and ZoomInfo Chat Compare on Features?

Compare Helpshift, tawk.to and ZoomInfo Chat on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Helpshift vs tawk.to User Reviews & Rating Comparison

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Live Chat Software

Frequently asked questions