Helpshift vs eGain Chat vs ZoomInfo Chat Comparison
Helpshift
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile app…
eGain Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With eGain Chat, businesses can enhan…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Helpshift leads on user satisfaction with a 4.3-star rating across 361 reviews.
Helpshift vs eGain Chat vs ZoomInfo Chat — at a glance
| Feature | Helpshift | eGain Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.3 / 5 | 3.2 / 5 | — |
| Reviews | 361 | 14 | — |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | — | SOC 2 |
| Data residency | Global | Global | US |
Key differences between Helpshift and eGain Chat
- Target audience: Helpshift is built for Freelancers / Consultants and Large Enterprises, while eGain Chat targets Large Enterprises and Medium Business.
- User satisfaction: Helpshift scores higher with a 4.3-star average.
- Deployment: Helpshift supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; eGain Chat supports SaaS/Web/Cloud.
Compare Helpshift vs eGain Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Helpshift vs eGain Chat vs ZoomInfo Chat comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Helpshift, eGain Chat vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Best for mobile-first in-app customer support with AI automation.
- You need seamless in-app messaging embedded in mobile apps.
- You want AI chatbots to automate up to 90% of user issues.
- Your company size is medium to large (50-1500 employees) with mobile products.
- You require extensive customization of your support platform.
- You are a small team or freelancer needing a simple, lightweight tool.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Helpshift typically suits Freelancers / Consultants and Large Enterprises. eGain Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More about Helpshift | Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With ... Read More about eGain Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
|---|---|---|---|
Free Trial Availability |
|
|
|
SpotScoreWhat's this? ↗ | 9.3/10 | 8.7/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-1500 employeesMedium to Large Enterprises | — | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless In-App Messaging: Helpshift provides a natural, conversational support experience embedded directly inside mobile apps, reducing friction for end-users.
- AI-Powered Automation: With AI chatbots handling up to 90% of issues, Helpshift allows faster resolutions and reduces support team workloads.
- Lightweight SDK & Easy Integration: The platform’s SDK is easy to implement and designed to integrate smoothly with existing mobile apps without heavy development overhead.
Best fit
- 50 – 1500 Employees
- Mobile Gaming, Mobile Applications, SaaS, Fintech, E-commerce, Media & Entertainment
- Customer Support Manager, Mobile Product Manager, App Developer, UX Designer, AI Chatbot Specialist
Reasons buyers look elsewhere
- Designed for mobile-first support — companies needing robust web, email, and phone channels often choose broader help desk platforms like Zendesk or Freshdesk
- Customization limits on workflows and chatbot responses push teams toward competitors like Intercom or Drift that offer more configuration options
- Integration gaps for complex enterprise setups — lacks deeper connections to niche tools that larger organizations depend on
Software Demo
Demo |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Helpshift, eGain Chat and ZoomInfo Chat Compare on Features?
Total Features | 24 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Helpshift, eGain Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Pricing Plans |
|
|
|
Pricing Page |  | Pricing information not available |  |
Helpshift, eGain Chat vs ZoomInfo Chat: Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Helpshift, eGain Chat vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Helpshift vs eGain Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
|---|---|---|---|
Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Helpshift’s user-friendly interface and automation, tempered by concerns over occasional system instability and complexity. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 15 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
/logo_1691247155.4595861.svg){kind=logo}
Helpshift, eGain Chat and ZoomInfo Chat Customers
Customers |  Microsoft  Playrix  Zynga | No Customers information available. | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
|---|---|---|
Videos |  2 Videos |  2 Videos |
Alternatives to Helpshift, eGain Chat, ZoomInfo Chat
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Helpshift or eGain Chat?
- Helpshift edges out the other on user ratings (4.3 vs 3.2). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Helpshift and eGain Chat offer a free trial?
- Neither Helpshift nor eGain Chat currently lists a free trial.
- What is the starting price of Helpshift vs eGain Chat?
- Helpshift starts at Contact for pricing. eGain Chat starts at Contact for pricing.
- What are the top alternatives to Helpshift?
- Top alternatives to Helpshift include ZoomInfo Chat, HelpOnClick, HelpCrunch, LiveHelpNow, SnapEngage.
- What are the top alternatives to eGain Chat?
- Top alternatives to eGain Chat include ZoomInfo Chat, Acquire, REVE Chat, RumbleTalk, LiveCaller.