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Freshdesk vs Aircall - Which Help Desk Software Platform Is Better in July 2025?

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Aircall - Contact Center Operations Software
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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Starts from $30

Free Trial Availability

Spotsaas Score

9.5/10

Not Available

User Ratings

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Software Demo

Demo

How do Freshdesk and Aircall Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

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    What Do Freshdesk and Aircall Cost?

    Pricing Option

        Starting From

        • $15 , Billed Yearly
        • $30

        Pricing Plans

        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

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        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

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        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

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        • Browse all pricing plans
        • Not Available

        Pricing Page

        freshdesk pricingaircall pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        Freshdesk User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        Excellent

        782

        Very Good

        64

        Good

        12

        Poor

        8

        Terible

        31

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Kern High School District

        Kern High School District

        Subsync

        Subsync

        Infinityn

        Infinityn

        KOHO

        KOHO

        Media and Screenshots

        Screenshots

        Freshdesk

        6 Screenshots

        Activity Feed

        3 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        3 Videos

        Top Alternatives to Freshdesk and Aircall in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Freshdesk and Aircall offer a Free Trial.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Aircall is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Aircall Starts at $30/User/Month.

        Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to Aircall includes Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center, 3CX, Vonage Contact Center and RingCentral Contact Center.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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