Freshdesk Contact Center (Formerly Freshcaller) vs Dialpad Contact Center Comparison
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Freshdesk Contact Center (Formerly Freshcaller)
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and…
Dialpad Contact Center
Starting at $75 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts…
Dialpad Contact Center leads on user satisfaction with a 4.8-star rating across 35 reviews.
Freshdesk Contact Center (Formerly Freshcaller) vs Dialpad Contact Center — at a glance
| Feature | Freshdesk Contact Center (Formerly Freshcaller) | Dialpad Contact Center |
|---|---|---|
| Rating | 4.3 / 5 | 4.8 / 5 |
| Reviews | 128 | 35 |
| Starting price | $15 /User/Month | $75 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global |
Key differences between Freshdesk Contact Center (Formerly Freshcaller) and Dialpad Contact Center
- Pricing: Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month, while Dialpad Contact Center starts at $75 /User/Month.
- Target audience: Freshdesk Contact Center (Formerly Freshcaller) is built for Freelancers / Consultants and Large Enterprises, while Dialpad Contact Center targets Large Enterprises and Medium Business.
- User satisfaction: Dialpad Contact Center scores higher with a 4.8-star average.
- Deployment: Freshdesk Contact Center (Formerly Freshcaller) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Dialpad Contact Center supports SaaS/Web/Cloud.
Freshdesk Contact Center (Formerly Freshcaller) vs Dialpad Contact Center — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Freshdesk Contact Center (Formerly Freshcaller)
Best for startups needing an easy, unified multi-channel call center solution.
- You want a cloud-based call center with multi-channel integration (email, phone, chat, social).
- Your team size is 50-500 employees in SaaS, Martech, or Fintech sectors.
- You need a user-friendly platform that integrates seamlessly with existing tools.
- You require extensive third-party app marketplace integrations beyond the limited selection.
- Your team prefers minimal onboarding due to feature complexity and potential overwhelm.
Best for AI-driven coaching and global collaboration in contact centers.
- You need AI-powered insights to enhance agent coaching and performance tracking.
- Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
- Your organization operates a medium to large contact center with global teams needing collaboration.
- You are a very small business with minimal call volume and no dedicated contact center team.
- You require transparent, publicly available pricing and a simple setup process for smaller teams.
Freshdesk Contact Center (Formerly Freshcaller): Best for startups needing an easy, unified multi-channel call center solution. Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers.
Description | Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More about Freshdesk Contact Center (Formerly Freshcaller) | Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real ... Read More about Dialpad Contact Center |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.1/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employeesSmall to Medium Businesses | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
Freshdesk Contact Center (Formerly Freshcaller)
- Freshdesk Contact Center integrates smoothly with various tools and platforms, letting your team simplify workflows and improve productivity without managing multiple systems separately. You can easily connect with your existing tech stack.
- Scalable Solutions: Whether you're a small startup or a large enterprise, Freshdesk adapts to your growing needs. As your business expands, the platform scales with you, giving you the right features without paying for unnecessary services.
- Customer Experience: With intelligent call routing and real-time analytics, Freshdesk lets you deliver high-quality service. Your customers receive prompt and personalized support, which increases satisfaction rates.
No key benefits available yet.
Best fit
Freshdesk Contact Center (Formerly Freshcaller)
- 50 to 500 employees
- Martech, Fintech, SaaS, Consulting, E-commerce, and Customer Support
- Customer Support Managers, Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
Freshdesk Contact Center (Formerly Freshcaller)
- Users may seek alternatives due to pricing concerns, especially if their business model requires a more flexible or cost-effective solution that can scale without incurring high monthly fees.
- Some businesses might find Freshdesk Contact Center lacking specific integrations with other tools they rely on, prompting them to explore options that offer better compatibility with their existing systems.
- Companies with unique or complex customer support needs may look for alternatives that provide advanced features such as AI-driven analytics or omnichannel capabilities, which may not be fully supported by Freshdesk.
No alternatives guidance available yet.
Software Demo
Demo |  Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Freshdesk Contact Center (Formerly Freshcaller) and Dialpad Contact Center Compare on Features?
Total Features | 7 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Contact Center (Formerly Freshcaller) and Dialpad Contact Center on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | /price_image_1688636024.2356558.png) |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Freshdesk Contact Center (Formerly Freshcaller) User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of use and integration, tempered by concerns over dialing reliability and feature limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Travix  Blys  Pirate Studios |  Wework  UBER  TED |
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Media and Screenshots
Screenshots | /image_urls_1688636018.724605.png) 7 Screenshots |  3 Screenshots |
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Videos |  3 Videos | No videos available. |
Top Alternatives to Freshdesk Contact Center (Formerly Freshcaller) and Dialpad Contact Center in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Contact Center (Formerly Freshcaller) or Dialpad Contact Center?
- Dialpad Contact Center edges out the other on user ratings (4.8 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk Contact Center (Formerly Freshcaller) and Dialpad Contact Center offer a free trial?
- Yes, both Freshdesk Contact Center (Formerly Freshcaller) and Dialpad Contact Center offer a free trial.
- What is the starting price of Freshdesk Contact Center (Formerly Freshcaller) vs Dialpad Contact Center?
- Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month. Dialpad Contact Center starts at $75 /User/Month.
- What are the top alternatives to Freshdesk Contact Center (Formerly Freshcaller)?
- Top alternatives to Freshdesk Contact Center (Formerly Freshcaller) include Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio.
- What are the top alternatives to Dialpad Contact Center?
- Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.