Freshdesk Contact Center (Formerly Freshcaller) vs ClickDesk vs ZoomInfo Chat Comparison
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Freshdesk Contact Center (Formerly Freshcaller)
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and…
ClickDesk
Starting at $12.99 /User/Month
- Large Enterprises
- Medium Business
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use p…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Freshdesk Contact Center (Formerly Freshcaller) vs ClickDesk vs ZoomInfo Chat — at a glance
| Feature | Freshdesk Contact Center (Formerly Freshcaller) | ClickDesk | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.0 / 5 | 4.0 / 5 | — |
| Reviews | 13 | 95 | — |
| Starting price | $15 /User/Month | $12.99 /User/Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2 |
| Data residency | Global | Global | US |
Key differences between Freshdesk Contact Center (Formerly Freshcaller) and ClickDesk
- Pricing: Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month, while ClickDesk starts at $12.99 /User/Month.
- Free trial: Freshdesk Contact Center (Formerly Freshcaller) offers a free trial; ClickDesk does not.
- Target audience: Freshdesk Contact Center (Formerly Freshcaller) is built for Freelancers / Consultants and Large Enterprises, while ClickDesk targets Large Enterprises and Medium Business.
- Deployment: Freshdesk Contact Center (Formerly Freshcaller) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ClickDesk supports SaaS/Web/Cloud, Mobile - Android.
Compare Freshdesk Contact Center (Formerly Freshcaller) vs ClickDesk vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Freshdesk Contact Center (Formerly Freshcaller)
Best for startups needing an easy, unified multi-channel call center solution.
- You want a cloud-based call center with multi-channel integration (email, phone, chat, social).
- Your team size is 50-500 employees in SaaS, Martech, or Fintech sectors.
- You need a user-friendly platform that integrates seamlessly with existing tools.
- You require extensive third-party app marketplace integrations beyond the limited selection.
- Your team prefers minimal onboarding due to feature complexity and potential overwhelm.
Best for small to medium businesses needing multi-channel customer support.
- You want a unified platform for voice, video, chat, and email communication.
- Your team values affordable pricing combined with a broad feature set.
- You need automatic ticket turnaround time tracking to monitor support efficiency.
- Your organization requires robust and fully functional mobile app support.
- You need immediate, highly responsive customer support without delays.
Large Enterprises, Medium Business, Small Business
Freshdesk Contact Center (Formerly Freshcaller): Best for startups needing an easy, unified multi-channel call center solution. ClickDesk: Best for small to medium businesses needing multi-channel customer support.
Description | Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More about Freshdesk Contact Center (Formerly Freshcaller) | ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is ... Read More about ClickDesk | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 9.1/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesSmall to Medium Businesses | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
Freshdesk Contact Center (Formerly Freshcaller)
- Seamless Integration: Freshdesk Contact Center effortlessly integrates with various tools and platforms, allowing your team to streamline workflows and enhance productivity without the hassle of juggling multiple systems. You’ll appreciate how easy it is to connect with your existing tech stack.
- Scalable Solutions: Whether you're a small startup or a large enterprise, Freshdesk adapts to your evolving needs. As your business grows, the platform scales with you, ensuring that you always have the right features at your fingertips without overpaying for unnecessary services.
- Enhanced Customer Experience: With features like intelligent call routing and real-time analytics, Freshdesk empowers you to deliver exceptional service. Your customers will feel valued as they receive prompt and personalized support, leading to higher satisfaction rates.
No key benefits available yet.
No key benefits available yet.
Best fit
Freshdesk Contact Center (Formerly Freshcaller)
- 50 to 500 employees
- Martech, Fintech, SaaS, Consulting, E-commerce, and Customer Support
- Customer Support Managers, Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
Freshdesk Contact Center (Formerly Freshcaller)
- Users may seek alternatives due to pricing concerns, especially if their business model requires a more flexible or cost-effective solution that can scale without incurring high monthly fees.
- Some businesses might find Freshdesk Contact Center lacking specific integrations with other tools they rely on, prompting them to explore options that offer better compatibility with their existing systems.
- Companies with unique or complex customer support needs may look for alternatives that provide advanced features such as AI-driven analytics or omnichannel capabilities, which may not be fully supported by Freshdesk.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
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How do Freshdesk Contact Center (Formerly Freshcaller), ClickDesk and ZoomInfo Chat Compare on Features?
Total Features | 7 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Contact Center (Formerly Freshcaller), ClickDesk and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Freshdesk Contact Center (Formerly Freshcaller) vs ClickDesk User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of use and integration, tempered by concerns over dialing reliability and feature limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by some concerns about support responsiveness and mobile app limitations. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Travix  Blys  Pirate Studios |  Manage Protect  Quorum  Mirantis | No Customers information available. |
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Media and Screenshots
Screenshots | /image_urls_1688636018.724605.png) 7 Screenshots |  4 Screenshots |
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Videos |  3 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Contact Center (Formerly Freshcaller) or ClickDesk?
- Freshdesk Contact Center (Formerly Freshcaller) and ClickDesk are closely matched with equal user ratings of 4.0. The right choice depends on your team size, budget, and specific Live Chat Software needs.
- Do Freshdesk Contact Center (Formerly Freshcaller) and ClickDesk offer a free trial?
- Freshdesk Contact Center (Formerly Freshcaller) offers a free trial. ClickDesk does not.
- What is the starting price of Freshdesk Contact Center (Formerly Freshcaller) vs ClickDesk?
- Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month. ClickDesk starts at $12.99 /User/Month.
- What are the top alternatives to Freshdesk Contact Center (Formerly Freshcaller)?
- Top alternatives to Freshdesk Contact Center (Formerly Freshcaller) include Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio.
- What are the top alternatives to ClickDesk?
- Top alternatives to ClickDesk include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.