Freshchat vs Formilla.com vs ZoomInfo Chat Comparison
Freshchat
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch c…
Formilla.com
Starting at $23.99 /Month
- Free Trial
- Large Enterprises
- Medium Business
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly thro…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Formilla.com leads on user satisfaction with a 4.6-star rating across 29 reviews.
Freshchat vs Formilla.com vs ZoomInfo Chat — at a glance
| Feature | Freshchat | Formilla.com | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.6 / 5 | — |
| Reviews | 191 | 29 | — |
| Starting price | $15 /User/Month | $23.99 /Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between Freshchat and Formilla.com
- Pricing: Freshchat starts at $15 /User/Month, while Formilla.com starts at $23.99 /Month.
- Target audience: Freshchat is built for Freelancers / Consultants and Large Enterprises, while Formilla.com targets Large Enterprises and Medium Business.
- User satisfaction: Formilla.com scores higher with a 4.6-star average.
- Deployment: Freshchat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Formilla.com supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshchat vs Formilla.com vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing easy, multilingual live chat support.
- You want a simple, user-friendly interface for customer and sales team interactions.
- Your business requires seamless integration with CRM and communication tools.
- You need AI-powered chatbots supporting 33 languages for global customer engagement.
- Your company demands extensive custom app integrations beyond standard CRM tools.
- You require highly complex workflow automation for enterprise-scale operations.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Freshchat typically suits Freelancers / Consultants and Large Enterprises. Formilla.com tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More about Freshchat | Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and ... Read More about Formilla.com | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.5/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Freshchat, Formilla.com and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshchat, Formilla.com and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Freshchat vs Formilla.com User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Freshchat's ease of use, integration capabilities, and real-time support, tempered by some concerns about glitches and interface speed. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 1 reviews, with consistently positive feedback. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Dunzo  Delivery Hero  klarna | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
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Videos |  5 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshchat or Formilla.com?
- Formilla.com edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshchat and Formilla.com offer a free trial?
- Yes, both Freshchat and Formilla.com offer a free trial.
- What is the starting price of Freshchat vs Formilla.com?
- Freshchat starts at $15 /User/Month. Formilla.com starts at $23.99 /Month.
- What are the top alternatives to Freshchat?
- Top alternatives to Freshchat include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.
- What are the top alternatives to Formilla.com?
- Top alternatives to Formilla.com include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, DeskMoz.