Device42 vs GoTo Resolve Comparison
Device42
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Device42 is an IT asset management platform for IT and infrastructure teams in mid-to-large enterprises who need comprehensive hardware inventory, dependency mapping, and network topology visualization across hybrid envi…
GoTo Resolve
Starting at $39 /Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide efficient support to their clients any…
Device42 leads on user satisfaction with a 4.6-star rating across 76 reviews.
Device42 vs GoTo Resolve — at a glance
| Feature | Device42 | GoTo Resolve |
|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 |
| Reviews | 76 | 329 |
| Starting price | Contact for pricing | $39 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | IT Asset Management Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | US |
Key differences between Device42 and GoTo Resolve
- Pricing: GoTo Resolve starts at $39 /Month. Device42 pricing is not publicly listed.
- User satisfaction: Device42 scores higher with a 4.6-star average.
- Deployment: Device42 supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; GoTo Resolve supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Device42 vs GoTo Resolve — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most IT Asset Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for automating complex IT asset management in medium to large enterprises.
- You need comprehensive discovery across network, physical, and virtual infrastructures.
- You want a user-friendly interface with easy configuration and deployment.
- You require efficient REST API for customization and integration.
- Your organization demands real-time application dependency mapping with advanced visual topology.
- Your team needs very frequent updates without disruption from version upgrades.
Best for IT teams needing fast, AI-powered remote support and issue resolution.
- You want a simple, streamlined remote support tool with quick installation.
- Your IT staff needs AI-driven diagnostics to speed up troubleshooting.
- Your organization has 50 to 5,000 employees and requires integrated IT support features.
- You are a very small business with a limited IT budget.
- You require extensive, reliable customer support availability without sales engagement.
Device42: Best for automating complex IT asset management in medium to large enterprises. GoTo Resolve: Best for IT teams needing fast, AI-powered remote support and issue resolution.
Description | Device42 is an IT asset management platform for IT and infrastructure teams in mid-to-large enterprises who need comprehensive hardware inventory, dependency mapping, and network topology ... Read More about Device42 | Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide ... Read More about GoTo Resolve |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.0/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | 50 to 500 employees501 to 5,000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Complete Visualization: Device42 lets you visualize your entire IT infrastructure in one cohesive layout. Whether you're a manager or an administrator, you'll appreciate how easy it is to see connections and dependencies, helping you make informed decisions.
- Efficient Asset Management: With Device42, tracking and managing assets becomes a breeze. You'll spend less time searching for devices or data and more time focusing on strategic initiatives that drive your business forward.
- Improved Collaboration: The platform brings teams together through a single source of truth. Executives can trust that all stakeholders have access to accurate information, which improves communication and reduces silos.
- IT Support: GoTo Resolve lets teams manage and resolve issues quickly, reducing downtime and improving productivity. Your IT support is just a click away, making problem-solving smooth.
- Remote Access Capabilities: With reliable remote access tools, you can easily assist employees wherever they're working. This keeps your team connected and supported, maintaining business continuity even during unpredictable times.
- User-Friendly Interface: Designed with both tech-savvy users and novices in mind, GoTo Resolve simplifies the troubleshooting process. Administrators will appreciate how easy it is to train staff on this platform, leading to quicker adoption and less frustration.
Best fit
- 1,000 to 10,000 employees.
- IT Management, Telecommunications, Healthcare, Financial Services, Education, Government, and Manufacturing.
- Network Administrators, Data Center Managers, IT Asset Managers, DevOps Engineers, System Administrators, and IT Operations Managers.
- 50 to 5,000 employees
- IT Services, Healthcare, Education, Financial Services, and Remote Work Solutions
- IT Support Specialists, Help Desk Technicians, System Administrators, and Customer Support Managers
Reasons buyers look elsewhere
- Pricing starts at $1,995/year for basic plans — mid-market teams often switch to Lansweep or Snipe-IT for lower entry costs
- Lacks native cloud inventory management — organizations managing hybrid infrastructure typically add Cloudability or Flexera
- Integration requires custom API work — teams with 50+ connected tools often choose Servicenow or Atlassian for native connectors
- Users may seek alternatives to GoTo Resolve for cost efficiency, especially if their organization requires a more budget-friendly solution without compromising on essential remote support features and functionality.
- Organizations with specific compliance or security needs might look for alternatives that offer enhanced data protection measures or integration with existing security protocols that GoTo Resolve does not fully address.
- Teams seeking a more user-friendly interface or greater customization options could explore alternatives that provide tailored experiences and easier navigation, enhancing overall productivity and user satisfaction.
Software Demo
Demo |  Device42 has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Device42 and GoTo Resolve Compare on Features?
Total Features | 9 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Device42 and GoTo Resolve on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Device42 User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, buyers express highly positive sentiment praising Device42's visualization, inventory management, and support, while noting some complexity and feature limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, quick setup, and effective remote support, tempered by concerns over occasional technical issues and support limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. |
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Videos | No videos available. |  4 Videos |
Top Alternatives to Device42 and GoTo Resolve in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Device42 or GoTo Resolve?
- Device42 edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Device42 and GoTo Resolve offer a free trial?
- Yes, both Device42 and GoTo Resolve offer a free trial.
- What is the starting price of Device42 vs GoTo Resolve?
- Device42 starts at Contact for pricing. GoTo Resolve starts at $39 /Month.
- What are the top alternatives to Device42?
- Top alternatives to Device42 include Snipe-IT, InvGate Insight, AssetCloud, Asset Panda, AssetSonar.
- What are the top alternatives to GoTo Resolve?
- Top alternatives to GoTo Resolve include Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer, AnyDesk.