9.3
Spot Score
GoTo Resolve Review: Is It The Right Remote Access Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $39 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for GoTo Resolve
GoTo Resolve at 4.4/5 from 329 reviews and SpotScore 9.3 serves IT Support Specialists and Help Desk Technicians in companies with 50–5,000 employees who need remote access and desktop troubleshooting. The software handles remote assistance with a straightforward interface and quick setup. Installation issues occasionally require extra time to resolve, but the platform performs well across IT services, healthcare, and education sectors.
Remote access software enables IT teams to diagnose and fix user devices from a distance, replacing on-site visits for many support requests. The primary workflow improvement is reducing resolution time by eliminating travel and setup delays.
Quick picks:
What is GoTo Resolve?
Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide efficient support to their clients anytime and anywhere. It enables technicians and IT managers to remotely access and control end-users' devices for quick issue resolution. This software offers freedom to support staff, allowing them to handle remote servers and computers even when the user is not physically present. GoTo Resolve allows instant conversion of chat or call support to an online support session and supports up to 15 sessions per technician. It also offers features like receiving and sending files, installing updates, and switching between customers' monitors. easily. Upgrade your support game with GoTo Resolve.
Pricing
Starts from $39 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
GoTo Resolve Software Demo
GoTo Resolve was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider GoTo Resolve
- Use cases
- IT Services, Healthcare, Education
- Team types
- IT Support Specialists, Help Desk Technicians
- Company size
- 50 to 500 employees, 501 to 5,000 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose GoTo Resolve
User-friendly interface with minimal interruptions
Quick installation and seamless troubleshooting
Robust AI features for fast issue diagnosis and resolution
Is GoTo Resolve right for you?
Best for IT teams needing fast, AI-powered remote support and issue resolution.
Choose GoTo Resolve if
- You want a simple, streamlined remote support tool with quick installation.
- Your IT staff needs AI-driven diagnostics to speed up troubleshooting.
- Your organization has 50 to 5,000 employees and requires integrated IT support features.
Consider alternatives if
- You are a very small business with a limited IT budget.
- You require extensive, reliable customer support availability without sales engagement.
What buyers should know before shortlisting GoTo Resolve
GoTo Resolve (formerly GoToAssist) delivers remote support through screen sharing, file transfer, and unattended access. The interface is straightforward—installation takes minutes, and video/audio quality is consistent.
The main workflow advantage is combining remote support, ticketing, and chat in one platform rather than managing separate tools. Before shortlisting, verify three things in a demo: (1) whether the MDM (mobile device management) features meet your needs—reviews note this area lags behind competitors like TeamViewer; (2) pricing tiers for your team size, as per-technician costs can exceed $50/month for smaller IT departments; (3) integration points with your existing helpdesk or ticketing system, since GoTo Resolve works best when connected to Jira, Zendesk, or similar platforms.
Installation occasionally fails on older Windows builds or when antivirus software blocks the agent—test on your actual hardware before rollout. First-time users report a learning curve around unattended access permissions and session recording settings, so budget 2–3 hours for team onboarding.
The AI-assisted diagnostics (text-to-user prompts for troubleshooting steps) work well for common issues but require manual escalation for complex problems. Confirm licensing terms during negotiation: per-technician pricing applies even if some users only access reports, and annual commitments lock in rates but include no price protection if you downsize mid-year.
GoTo Resolve pros and cons
- GoTo Resolve pros
User-friendly interface with minimal interruptions
Quick installation and seamless troubleshooting
Robust AI features for fast issue diagnosis and resolution
- GoTo Resolve cons
Some users experience challenges during software installation
Limited customer support availability
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What is the pricing of GoTo Resolve?
GoTo Resolve Pricing Plans
Service Desk
Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
Free upgrades
Access to training videos, help guides and best practices
GoToAssist
1 Agent
Agent Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Show more +
GoTo Resolve reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, quick setup, and effective remote support, tempered by concerns over occasional technical issues and support limitations.
What buyers like
- Ease of use
- Quick installation
- AI-powered issue resolution
Common complaints
- Software glitches
- Limited customer support
What users are saying
KH
Kimberly H
01/02/24
"Great remote assistance program "
What do you like best about GoTo Resolve (formerly GoToAssist)? The user friendly interface. I love it. There is barely to no interruption with the ...
Read more
RK
Rahul K
12/23/23
"good to resolve"
What do you like best about GoTo Resolve (formerly GoToAssist)? Go to resolve is awesome company. I really enjoyed there services What do you dislike ...
Read more
AU
Anonymous User
11/17/23
"1 month user experience with goto"
What do you like best about GoTo Resolve (formerly GoToAssist)? I liked the software, I used this product around for 1 month. But my IT lead decided ...
Read more
BB
Brandon B
11/09/23
"Great product that still has room for improvement"
What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use and the AI features are fantastic options. We also love the option to ...
Read more
AU
Anonymous User
09/15/23
"It has worked great for our remote Sisters."
What do you like best about GoTo Resolve (formerly GoToAssist)? It's been very easy for most of the Sisters to follow the instructions needed for me ...
Read more
MS
Manikishore S
06/28/23
"it helps IT professionals troubleshoot and resolve computer issues remotely"
What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve is a good option for businesses of all sizes that need to provide remote ...
Read more
- See if GoTo Resolve fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of GoTo Resolve?
The Diagnostic Tools feature equips support agents with advanced tools to analyze system performance and troubleshoot issues more effectivel…
Feedback Collection allows organizations to gather valuable insights from users after support interactions. By soliciting feedback through s…
The File Transfer feature facilitates the seamless exchange of files between the support agent and the end user during a remote session. Thi…
The Live Chat feature offers real-time communication between users and support agents through text-based messaging. This functionality is es…
With the Remote Control feature, support agents can take direct control of a user's device to troubleshoot issues in real-time. This capabil…
Screen Sharing allows users to share their screens with support agents during a remote session. This visual collaboration empowers agents to…
The Session Recording feature allows users to capture and store complete records of remote support sessions. This functionality is particula…
GoTo Resolve security and data handling
Key compliance certifications and security features for IT and security teams evaluating GoTo Resolve.
Certifications
Security features
Developer & data
Alternatives to GoTo Resolve
Why buyers keep looking beyond GoTo Resolve
Users may seek alternatives to GoTo Resolve for cost efficiency, especially if their organization requires a more budget-friendly solution without compromising on essential remote support features and functionality.
Organizations with specific compliance or security needs might look for alternatives that offer enhanced data protection measures or integration with existing security protocols that GoTo Resolve does not fully address.
Teams seeking a more user-friendly interface or greater customization options could explore alternatives that provide tailored experiences and easier navigation, enhancing overall productivity and user satisfaction.
Companies requiring advanced collaboration tools may consider alternatives that offer integrated communication features, such as chat or video conferencing, to facilitate real-time teamwork during remote support sessions.
GoTo Resolve Support Options
Frequently Asked Questions About GoTo Resolve
Common questions buyers ask before choosing GoTo Resolve.
GoTo Resolve is a Remote Access Software. GoTo Resolve offers Session Recording, Remote Control, File Transfer, Feedback Collection, Diagnostic Tools and many more functionalities.
GoTo Resolve is a strong fit if: You want a simple, streamlined remote support tool with quick installation.; Your IT staff needs AI-driven diagnostics to speed up troubleshooting.. Consider alternatives if: You are a very small business with a limited IT budget.; You require extensive, reliable customer support availability without sales engagement..
Buyers commonly note the following limitations of GoTo Resolve: Some users experience challenges during software installation; Limited customer support availability; Intermittent glitches and occasional crashes.
Some top alternatives to GoTo Resolve includes Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer and LogMeIn Rescue.
GoTo Resolve offers Free Trial, Subscription, Quotation Based pricing models
The starting price of GoTo Resolve is $39/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].