9.1
Spot Score
LogMeIn Rescue Review: Is It The Right Remote Access Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001LogMeIn Rescue offers custom pricing plan
MotorolaTrusted by many companies including Motorola
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for LogMeIn Rescue
LogMeIn Rescue is a remote access software primarily used by IT Support Specialists and Help Desk Technicians in companies ranging from 50 to 10,000 employees. With a rating of 4.6/5 from 500 reviews, it is broadly validated, indicating strong user satisfaction across diverse technical environments.
The software excels in providing efficient unattended remote connections, which significantly enhances the troubleshooting experience for IT professionals. Its intuitive interface makes it accessible to users with varying technical expertise, while smooth integration with admin tools simplifies remote access tasks. However, users report occasional connectivity issues, particularly with slower internet speeds, which can impact the overall user experience.
Quick facts about LogMeIn Rescue
What is LogMeIn Rescue?
LogMeIn Rescue provides everything you need to conveniently and securely access, control and help solve your users computers from anywhere. This intutive user interface allows you to quickly deploy the software and get started solving issues, while the support for remote control via TeamViewer allows you to connect more efficiently with an unlimited number of machines.
Pricing
LogMeIn Rescue offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
LogMeIn Rescue Software Demo
LogMeIn Rescue was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LogMeIn Rescue
- Use cases
- IT support, Telecommunications, Healthcare
- Team types
- IT Support Specialists, Help Desk Technicians
- Company size
- 50-500 employees, 501-10,000 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose LogMeIn Rescue
Efficient unattended remote connection for troubleshooting
Intuitive interface suitable for varying technical backgrounds
Seamless integration with admin tools for remote access
Is LogMeIn Rescue right for you?
Best for efficient, secure remote IT support with unlimited machine access.
Choose LogMeIn Rescue if
- You need unattended remote access for troubleshooting multiple machines efficiently.
- Your team requires an intuitive interface suitable for varied technical skill levels.
- You want seamless integration with admin tools and mobile camera support via Rescue Lens.
Consider alternatives if
- Your organization has a very limited budget due to LogMeIn Rescue’s higher pricing.
- You require extensive mobile device support with simple mobile interfaces.
What buyers should know before shortlisting LogMeIn Rescue
LogMeIn Rescue by GoTo has garnered significant praise for its unattended remote connection feature, lauded as a must-have for IT professionals. Users appreciate the Rescue Lens app for accessing mobile cameras, enabling effective remote assistance.
The software’s ease of use and admin accessibility stand out, providing seamless connections for support needs. Overall, LogMeIn Rescue has proven to be an invaluable tool for many, simplifying remote sessions and enhancing customer experiences.
The intuitive interface and recent features like the "calling card" have been well-received. While some users have noted minor connectivity issues or higher pricing compared to alternatives, the software's overall performance and benefits outweigh these drawbacks.
It remains a top choice for efficient and dependable remote support solutions in various work environments, making it a solid investment for any business seeking quality remote assistance.
LogMeIn Rescue pros and cons
- LogMeIn Rescue pros
Efficient unattended remote connection for troubleshooting
Intuitive interface suitable for varying technical backgrounds
Seamless integration with admin tools for remote access
- LogMeIn Rescue cons
Occasional connectivity issues on slower internet connections
Time-consuming setup for less tech-savvy users
Ready to try it?
Get started with LogMeIn Rescue
Start your free trial — no credit card required.
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See how it stacks up
Compare LogMeIn Rescue side-by-side with top Remote Access Software alternatives.
What is the pricing of LogMeIn Rescue?
LogMeIn Rescue uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
LogMeIn Rescue reviews and ratings
Buyer sentiment
Users generally praise LogMeIn Rescue for its ease of use, robust remote support features, and security, though some note connectivity and pricing concerns.
What buyers like
- Ease of use
- Remote support efficiency
- Security features
Common complaints
- Connectivity issues
- Setup complexity for non-technical users
What users are saying
AU
Anonymous User
12/10/23
"The standard for IT Professionals"
What do you like best about LogMeIn Rescue by GoTo? Unattend remote connection to me is by far the most useful feature to me. I configure it on my ...
Read more
AB
Ahana B
11/16/23
"It's an awesome software to connect with user through remote"
What do you like best about LogMeIn Rescue by GoTo? It's easy access to users computer with admin accessibility What do you dislike about LogMeIn ...
Read more
MS
Mithun S
11/16/23
"Nice tool for remote assistant"
What do you like best about LogMeIn Rescue by GoTo? Rescue lens app which help you to access user mobile camera and guide the user
PS
phil s
08/22/23
"Rescue to the Rescue"
What do you like best about LogMeIn Rescue by GoTo? How easy it is to start a session and explain to external users how to get our support tech into ...
Read more
JB
James B
08/22/23
"Rescue Lives Up To Their Name!!!"
What do you like best about LogMeIn Rescue by GoTo? I think the biggest benefit to using Rescue is how simple it was for my company to adapt to using ...
Read more
AU
Anonymous User
04/18/23
"Great and Intuitive Tool For User"
What do you like best about LogMeIn Rescue by GoTo? I find that this software is very intuitive both for support reps and users. We use it mainly to ...
Read more
What are the features of LogMeIn Rescue?
The Feedback Collection feature provides a structured way to gather insights from customers after their support interactions. By automatical…
With the File Transfer feature, users can easily send and receive files during a support session. This capability is essential for troublesh…
The Live Chat feature enables real-time communication between support agents and customers. This functionality allows agents to engage with…
Remote Control grants support agents the ability to take over a user’s device to resolve issues directly. This hands-on approach allows agen…
Screen Sharing allows support agents to view the user's screen in real-time, enabling them to diagnose issues more efficiently. This feature…
The Session Recording feature captures all interactions during a support session, providing valuable data for training and quality assurance…
Session Transfer allows support agents to seamlessly hand off an ongoing support session to another agent or team when necessary. This featu…
LogMeIn Rescue security and data handling
Key compliance certifications and security features for IT and security teams evaluating LogMeIn Rescue.
Certifications
Security features
Developer & data
Alternatives to LogMeIn Rescue
Why buyers keep looking beyond LogMeIn Rescue
Users may seek alternatives due to high subscription costs, especially for small businesses or startups that require cost-effective solutions without compromising on essential features and functionalities.
Some may find LogMeIn Rescue's interface unintuitive, prompting them to explore alternatives that offer a more user-friendly experience and streamlined navigation for both technicians and end-users.
Limited customization options can drive users to look for alternatives that allow greater flexibility in branding, workflow, and integration with existing tools tailored to their specific business needs.
Users might be looking for enhanced features such as multi-platform support or advanced reporting capabilities that LogMeIn Rescue may lack, leading them to consider more comprehensive remote support solutions.
Concerns about customer support and response times can lead users to explore alternatives known for superior service, ensuring they have access to timely assistance when needed.
LogMeIn Rescue Customers
Motorola
LogMeIn Rescue Support Options
Frequently Asked Questions About LogMeIn Rescue
Common questions buyers ask before choosing LogMeIn Rescue.
LogMeIn Rescue is a Remote Access Software. LogMeIn Rescue offers Live Chat, Screen Sharing, Feedback Collection, File Transfer, Remote Control and many more functionalities.
LogMeIn Rescue is a strong fit if: You need unattended remote access for troubleshooting multiple machines efficiently.; Your team requires an intuitive interface suitable for varied technical skill levels.. Consider alternatives if: Your organization has a very limited budget due to LogMeIn Rescue’s higher pricing.; You require extensive mobile device support with simple mobile interfaces..
Buyers commonly note the following limitations of LogMeIn Rescue: Occasional connectivity issues on slower internet connections; Time-consuming setup for less tech-savvy users; Higher pricing compared to alternatives.
Some top alternatives to LogMeIn Rescue includes Zoho Assist, ScreenMeet, GoToMyPC, RemotePC and GoTo Resolve.
LogMeIn Rescue offers Free Trial, Subscription, Quotation Based pricing models
The starting price is not disclosed by LogMeIn Rescue. You can visit LogMeIn Rescue pricing page to get the latest pricing.
Ready to try it?
Get started with LogMeIn Rescue
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].