9.1
Spot Score
RescueAssist Review: Is It The Right Remote Access Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAAOverview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for RescueAssist
RescueAssist is a remote access software tailored for IT support technicians and help desk managers in medium to large enterprises. With a rating of 4.3 out of 5 from 447 reviews, it is broadly validated, indicating consistent satisfaction among users.
The software excels in providing streamlined remote assistance with a user-friendly interface, which significantly enhances efficiency. Its multifunctional capabilities, including mobile support and an efficient ticketing system, make it a versatile tool for IT support and customer service teams. However, users report issues with the unattended support system, which can lead to connectivity problems.
Quick facts about RescueAssist
What is RescueAssist?
RescueAssist is a software-based service that connects you to your computer in an easy-to-use manner either over the Internet or by phone. Using RescueAssist, you can remotely access and operate your computer from any location by phone or through the Internet. It helps you to control the computer from a remote location. With RescueAssist you are able to take control of any desktop or laptop computer running Microsoft Windows XP or up, view and edit files from anywhere on the network with full administration rights.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
RescueAssist Software Demo
RescueAssist was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider RescueAssist
- Use cases
- IT support and help desk teams, Customer service in SaaS and IT services, Healthcare organizations requiring secure remote access
- Team types
- IT support technicians, Help desk managers
- Company size
- 50-500 employees, Medium to large enterprises
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose RescueAssist
User-friendly interface that simplifies remote assistance
Robust security with advanced encryption and secure access protocols
Multifunctional capabilities including mobile support and ticketing system
Is RescueAssist right for you?
Best for secure, user-friendly remote IT support with integrated ticketing.
Choose RescueAssist if
- You need a simple, streamlined remote access tool for IT support teams.
- Your organization prioritizes strong security with advanced encryption protocols.
- You want multifunctional remote support including mobile access and ticketing integration.
Consider alternatives if
- Your team requires flawless unattended support connectivity without session drops.
- You need cutting-edge or highly innovative remote access features.
What buyers should know before shortlisting RescueAssist
GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without interrupting workflow.
The software's ease of use and AI features stand out, enabling efficient remote connections and issue diagnosis. The ability to support various platforms like PC, Mac, and mobile devices enhances its versatility and convenience for technicians and end-users.
While some users mentioned switching to other products due to specific preferences or minor issues like slow performance or occasional glitches, the overall sentiment remains positive. Features like unattended support, ticketing system, and file transfer capabilities have been highlighted as beneficial for supporting clients and employees effectively.
Although some users mentioned minor drawbacks such as occasional connectivity issues or the need for improved integration with certain devices, the general consensus is that GoTo Resolve is a reliable and efficient tool for remote support. Its affordability, ease of use, and diverse functionality make it a valuable asset for businesses seeking remote assistance solutions.
RescueAssist pros and cons
- RescueAssist pros
User-friendly interface that simplifies remote assistance
Robust security with advanced encryption and secure access protocols
Multifunctional capabilities including mobile support and ticketing system
- RescueAssist cons
Issues with unattended support causing connectivity problems
Occasional session disconnects and login failures impacting reliability
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What is the pricing of RescueAssist?
RescueAssist reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use and security, tempered by concerns about reliability and occasional interface issues.
What buyers like
- Ease of use
- Security
- Multifunctional remote support features
Common complaints
- Connectivity and reliability issues
- Interface glitches on slow connections
What users are saying
KH
Kimberly H
01/02/24
"Great remote assistance program "
What do you like best about GoTo Resolve (formerly GoToAssist)? The user friendly interface. I love it. There is barely to no interruption with the ...
Read more
RK
Rahul K
12/23/23
"good to resolve"
What do you like best about GoTo Resolve (formerly GoToAssist)? Go to resolve is awesome company. I really enjoyed there services
AU
Anonymous User
11/17/23
"1 month user experience with goto"
What do you like best about GoTo Resolve (formerly GoToAssist)? I liked the software, I used this product around for 1 month. But my IT lead decided ...
Read more
BB
Brandon B
11/09/23
"Great product that still has room for improvement"
What do you like best about GoTo Resolve (formerly GoToAssist)? The ease of use and the AI features are fantastic options. We also love the option to ...
Read more
AE
Allen E
05/31/23
"Pretty good software for support tickets"
What do you like best about GoTo Resolve (formerly GoToAssist)? This is a simple and easy-to-use software with an intuitive interface and GUI. I love ...
Read more
AU
Anonymous User
05/24/23
"An invaluable remote access product"
What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve (GoToAssist) enables us to easily remotely connect to other work ...
Read more
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- A demo or quick answers, your call
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What are the features of RescueAssist?
RescueAssist includes powerful Diagnostic Tools that allow support teams to assess system performance and identify potential issues proactiv…
The Feedback Collection feature facilitates the gathering of customer insights directly after support interactions. By prompting users to sh…
File Transfer functionality within RescueAssist allows users to send and receive files securely during support sessions. This feature is par…
The Live Chat feature enables real-time communication between support agents and customers. By integrating a chat interface within the appli…
The Remote Control feature grants support agents the ability to take control of a customer's device with permission. This hands-on approach…
With the Screen Sharing feature, support agents can view the customer’s screen in real-time. This visual collaboration is invaluable for dia…
Session Recording captures all interactions during a support session for future reference. This feature allows businesses to review past ses…
The Session Transfer feature enables seamless handover of ongoing support sessions between agents or departments. When an issue requires spe…
RescueAssist security and data handling
Key compliance certifications and security features for IT and security teams evaluating RescueAssist.
Certifications
Security features
Developer & data
Alternatives to RescueAssist
Why buyers keep looking beyond RescueAssist
Users may seek alternatives to RescueAssist due to concerns about pricing and budget constraints, especially if they require similar functionality without the associated costs of the platform.
Some individuals might find the user interface of RescueAssist less intuitive, prompting them to explore alternatives that offer a more user-friendly experience tailored to their needs.
Organizations with specific compliance requirements may look for alternative solutions that provide better integration with existing systems or enhanced security features not fully addressed by RescueAssist.
Users may also consider alternatives if they require specialized features or tools that are not available in RescueAssist, such as advanced reporting capabilities or integrations with other software platforms.
Limited customer support options from RescueAssist could lead users to explore alternatives that offer more robust assistance and resources to enhance their overall experience.
RescueAssist Support Options
Frequently Asked Questions About RescueAssist
Common questions buyers ask before choosing RescueAssist.
RescueAssist is a Remote Access Software. RescueAssist offers Live Chat, Screen Sharing, Diagnostic Tools, Feedback Collection, File Transfer and many more functionalities.
RescueAssist is a strong fit if: You need a simple, streamlined remote access tool for IT support teams.; Your organization prioritizes strong security with advanced encryption protocols.. Consider alternatives if: Your team requires flawless unattended support connectivity without session drops.; You need cutting-edge or highly innovative remote access features..
Buyers commonly note the following limitations of RescueAssist: Issues with unattended support causing connectivity problems; Occasional session disconnects and login failures impacting reliability; Interface glitches especially on slower internet connections.
Some top alternatives to RescueAssist includes Zoho Assist, ScreenMeet, GoToMyPC, BeyondTrust Remote Support and GoTo Resolve.
RescueAssist offers Free Trial, Subscription pricing models
The starting price is not disclosed by RescueAssist. You can visit RescueAssist pricing page to get the latest pricing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].