Which is better, Deskpro or Freshservice?

Freshservice edges out Deskpro based on user ratings across 1,491 reviews. That said, the best pick depends on your workflow — Deskpro may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Deskpro and Freshservice?

Key differences between Deskpro and Freshservice include pricing (Deskpro starts at $29 vs Freshservice at $19); target audience (Deskpro targets Large Enterprises while Freshservice serves Freelancers / Consultants). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Deskpro and Freshservice offer a Free trial?

Yes, both Deskpro and Freshservice offer a Free Trial.

Who are the typical users of Deskpro?

Deskpro is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Freshservice?

Freshservice is designed for Freelancers / Consultants, Large Enterprises, Medium Business, Small Business.

What is the starting price of Deskpro and Freshservice?

Pricing for Deskpro starts at $29/User/Month, whereas Freshservice starts at $19/User/Month.

What are the best alternatives to Deskpro?

Some top alternatives to Deskpro include Zoho Desk, Apptivo, Freshservice, Freshdesk, Deskero.

What are the best alternatives to Freshservice?

Some top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.

Deskpro vs Freshservice Comparison

Last updated: May 21, 2026

Deskpro

2.6(21 reviews)

Starting at $29 /User/Month

Free Trial
Large Enterprises
Medium Business

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro…

View Pricing Read Reviews

Freshservice

4.4(1,491 reviews)

Starting at $19 /User/Month

Free Trial
Freelancers / Consultants
Large Enterprises

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…

View Pricing Read Reviews

Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.

Deskpro vs Freshservice — at a glance

Feature	Deskpro	Freshservice
Rating	2.6 / 5	4.4 / 5
Reviews	21	1,491
Starting price	$29 /User/Month	$19 /User/Month
Free trial	Yes	Yes
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business
Category	Help Desk Software	Service Desk Software
Integrations	1+ apps	—
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available
Support modes	Business Hours, Online	24/7 (Live rep), Business Hours, Online
Certifications	SOC 2, GDPR	SOC 2, GDPR, ISO 27001
Data residency	Global	Global

Key differences between Deskpro and Freshservice

Pricing: Deskpro starts at $29 /User/Month, while Freshservice starts at $19 /User/Month.
Target audience: Deskpro is built for Large Enterprises and Medium Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
User satisfaction: Freshservice scores higher with a 4.4-star average.
Deployment: Deskpro supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Deskpro vs Freshservice — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Deskpro (4) Talk to an expert Talk to an expert	Freshservice (946) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Deskpro

Best for IT teams needing customizable multi-brand help desk management.

Choose if

You require managing multiple brands or departments from one platform.
Your IT support team needs advanced ticket grouping and custom field features.
You want an integrated knowledge base to reduce repetitive support requests.

Consider alternatives if

You are a very small business with minimal support needs.
You need an out-of-the-box solution with minimal setup and customization.

Freshservice

Best for quick, multi-channel IT service desk setup without complex infrastructure.

Choose if

You need a fast, low-complexity IT service management solution.
Your support team requires multi-channel ticketing including social media and forums.
You want real-time issue reporting and status updates for customers.

Consider alternatives if

Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
You require advanced customization options or transparent, flexible pricing details.

Deskpro: Best for IT teams needing customizable multi-brand help desk management. Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure.

Description	Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support ... Read More about Deskpro	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice
Entry Level Pricing	Starts from $29 , Billed Yearly	Starts from $19 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score What's this? ↗	9.2/10	Not Available
User Ratings Based on verified Spotsaas reviews	2.6 (21)	4.4 (1491)
Best Company Size	50-500 employeesMedium Business	Small BusinessMedium Business
	Get pricing help	Get pricing help

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Deskpro

Comprehensive Multi-Brand Support: Deskpro allows businesses to manage multiple brands or departments from a single platform, providing a unified view of all support activities.
Advanced Ticket Management: Features like ticket grouping, custom fields, and detailed reporting enable efficient tracking and management of support requests.
Robust Knowledge Base Integration: The integrated knowledge base helps reduce repetitive inquiries by allowing customers to find answers to common questions, thereby improving support efficiency.

Freshservice

No key benefits available yet.

Best fit

Deskpro

50 – 500 Employee
IT Services, Education, Healthcare, Finance, Government
IT Support Specialist, Help Desk Manager, Systems Administrator, Customer Support Lead

Freshservice

No best-fit guidance available yet.

Watchouts

Reasons buyers look elsewhere

Deskpro

Some users find Deskpro's interface to be cluttered and overwhelming, especially when managing multiple clients or departments. This can lead to a steeper learning curve and potential inefficiencies.
The mobile application has been reported to have issues such as random sign-outs and difficulty opening tickets, which can hinder support agents who need to manage tickets on the go.
While Deskpro offers customization options, some users have noted that certain features, like triggers, are not easily sortable or intuitive to manage, which can complicate setup and maintenance.

Freshservice

No alternatives guidance available yet.

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Deskpro and Freshservice Compare on Features?

Total Features	16 Features	0 Features
Unique Features	No unique features	No features
	Get Quote	Get Quote

Compare Deskpro and Freshservice on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$29 , Billed Yearly	$19 , Billed Yearly
Pricing Plans	Team Get Started Cloud or On-Premise Deployment Standard Support Multi-channels: Facebook, Twitter, WhatsApp Show more + Professional Get Started Includes features of Team plan, plus Premium Support 24/5 Multi-Accounts Show more + Enterprise Get Started Includs features of Professional plan, plus Enterprise Support 24/7 Unlimited Multi-Brand Show more +	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes
HIPAA	—	✗ No
GDPR	✓ Yes	✓ Yes
ISO 27001	✗ No	✓ Yes
Single Sign-On (SSO)	✓ Yes	✓ Yes
Multi-Factor Auth (MFA)	✓ Yes	✓ Yes
Data Encryption	✓ Yes	✓ Yes
Audit Logs	✓ Yes	✓ Yes
Data Residency	🌐 Global	🌐 Global

Deskpro User Reviews & Rating Comparison

User Ratings	2.6 (based on 21 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	0 1 0 0 3	781 144 13 3 5
Spotsaas Editor’s POV generated by AI	Buyer sentiment User sentiment is mixed to negative, with concerns about usability and value despite strong feature sets. What buyers like Multi-brand support Ticket management capabilities Knowledge base integration Common complaints Usability issues Lack of pricing transparency	Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like Ease of setup Multi-channel support Real-time updates Common complaints Pricing transparency Limited advanced customization
Pros and Cons	Comprehensive multi-brand and multi-department support from a single platform Advanced ticket management features including ticket grouping and custom fields Robust integrated knowledge base that reduces repetitive support requests Relatively low user rating (2.6 out of 5) indicating possible usability or reliability issues Lack of publicly available pricing information may complicate budgeting	Quick setup without need for expensive infrastructure Multi-channel support including email, web, social media, and forums Real-time issue reporting and status updates Limited information on advanced customization options Pricing details are not publicly available
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Bulletin	No Integration information available.

List of Customers

Customers	AON Deskpro_customers_0 Deskpro_customers_1	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	2 Screenshots	7 Screenshots
Videos	2 Videos	4 Videos

Top Alternatives to Deskpro and Freshservice in 2026

Alternatives	Zoho Desk 4.4 Apptivo 4.1 Freshservice 4.4	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Frequently asked questions

Which is better, Deskpro or Freshservice?: Freshservice edges out the other on user ratings (4.4 vs 2.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Deskpro and Freshservice offer a free trial?: Yes, both Deskpro and Freshservice offer a free trial.
What is the starting price of Deskpro vs Freshservice?: Deskpro starts at $29 /User/Month. Freshservice starts at $19 /User/Month.
What are the top alternatives to Deskpro?: Top alternatives to Deskpro include Zoho Desk, Apptivo, Freshservice, Freshdesk, Deskero.
What are the top alternatives to Freshservice?: Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.

Deskpro vs Freshservice Comparison

Deskpro

Freshservice

Deskpro vs Freshservice — at a glance

Key differences between Deskpro and Freshservice

Deskpro vs Freshservice — find the better fit before you commit.

Deskpro

Freshservice

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Where each option fits best

Key strengths

Best fit

Reasons buyers look elsewhere

Software Demo

Demo

Get shortlist help from a software advisor

How do Deskpro and Freshservice Compare on Features?

Compare Deskpro and Freshservice on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Deskpro User Reviews & Rating Comparison

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Deskpro and Freshservice in 2026

Related Blogs and Articles for Service Desk Software

Frequently asked questions