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Desk360 vs Freshservice - Which Help Desk Software Platform Is Better in July 2025?

Desk360 - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing

  • Starts from $19 , Billed Yearly
  • Starts from $19 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

8.7/10

Not Available

User Ratings

4.5

(27)
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Software Demo

Demo

How do Desk360 and Freshservice Compare on Features?

Total Features

13 Features

0 Features

Unique Features

    No features

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    What Do Desk360 and Freshservice Cost?

    Pricing Option

        Starting From

        • $19 , Billed Yearly
        • $19 , Billed Yearly

        Pricing Plans

        • Basic

          • 1 User

          • 1 Product

          • In-App Message Box

          Show more +

        • Business

          • Includes features of Basic plan, plus

          • App Store

          • Google Play

          Show more +

        • Enterprise

        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans

        Pricing Page

        desk360 pricingfreshservice pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        Desk360 User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        50

        Very Good

        14

        Good

        4

        Poor

        0

        Terible

        2

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Pros and Cons

        No pros or cons available for the product

        Pros and Cons of Freshservice

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots

        Email Inbox

        4 Screenshots

        Ticket counts

        7 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        4 Videos

        Top Alternatives to Desk360 and Freshservice in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Desk360 and Freshservice offer a Free Trial.

        Desk360 is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for Desk360 Starts at $19/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

        Some top alternatives to Desk360 includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, EngageBay Helpdesk System, Helprace, HelpdeskEddy, LabiDesk and BoldDesk.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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