Crisp vs ProProfs Chat vs ZoomInfo Chat Comparison
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
ProProfs Chat
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representative…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
ProProfs Chat leads on user satisfaction with a 4.5-star rating across 53 reviews.
SpotSaaS Analysis
CrispProProfs ChatZoomInfo Chat
The core difference between Crisp and ProProfs Chat lies in Crisp's focus on providing a feature-rich live chat solution tailored for small to medium businesses, while ProProfs Chat offers a more budget-friendly option without specific targeting. Ideal buyers for Crisp are SMBs with 1-500 employees seeking comprehensive customer support tools, whereas ProProfs Chat is suited for cost-conscious businesses looking for basic chat functionalities.
- Best live chat solution for SMBs - Feature-rich with multi-channel communication - Simple and intuitive interface - Ideal for businesses with 1-500 employees - Priced at $25 - Excellent customer support capabilities
- Budget-friendly live chat option - Basic functionalities for cost-conscious businesses - No specific company size targeting - Simple interface for easy use - Priced at $10 - Suitable for businesses looking to save on chat solutions
Crisp vs ProProfs Chat vs ZoomInfo Chat — at a glance
| Feature | Crisp | ProProfs Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.3 / 5 | 4.5 / 5 | — |
| Reviews | 144 | 53 | — |
| Starting price | $25 /User/Month | $10 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — | SOC 2 |
| Data residency | US | US | US |
Key differences between Crisp and ProProfs Chat
- Pricing: Crisp starts at $25 /User/Month, while ProProfs Chat starts at $10 /User/Month.
- Target audience: Crisp is built for Individuals and Freelancers / Consultants, while ProProfs Chat targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: ProProfs Chat scores higher with a 4.5-star average.
- Deployment: Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ProProfs Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Crisp vs ProProfs Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Crisp typically suits Individuals and Freelancers / Consultants. ProProfs Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More about ProProfs Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 8.9/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Crisp, ProProfs Chat and ZoomInfo Chat Compare on Features?
Total Features | 10 Features | 8 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Crisp, ProProfs Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Crisp vs ProProfs Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 70 reviews, with consistently positive feedback. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Rakuten  Mailjet  Airfrance |  ProProfs Chat_customers_0  ProProfs Chat_customers_1  ProProfs Chat_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Crisp or ProProfs Chat?
- ProProfs Chat edges out the other on user ratings (4.5 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Crisp and ProProfs Chat offer a free trial?
- Yes, both Crisp and ProProfs Chat offer a free trial.
- What is the starting price of Crisp vs ProProfs Chat?
- Crisp starts at $25 /User/Month. ProProfs Chat starts at $10 /User/Month.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat, DeskMoz.
- What are the top alternatives to ProProfs Chat?
- Top alternatives to ProProfs Chat include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat.