contactSPACE vs CloudCall Comparison
contactSPACE
Starting at $105 /User/Month
- Individuals
- Medium Business
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software avail…
CloudCall
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CloudCall is a cloud telephony platform that integrates with CRM systems to log calls, sync contacts, and centralize communication records. It includes local presence dialing, pre-recorded voicemail drop, and automated c…
contactSPACE leads on user satisfaction with a 4.5-star rating across 1 reviews.
contactSPACE vs CloudCall — at a glance
| Feature | contactSPACE | CloudCall |
|---|---|---|
| Rating | 4.5 / 5 | — |
| Reviews | 1 | 55 |
| Starting price | $105 /User/Month | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | — | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between contactSPACE and CloudCall
- Pricing: contactSPACE starts at $105 /User/Month. CloudCall pricing is not publicly listed.
- Target audience: contactSPACE is built for Individuals and Medium Business, while CloudCall targets Large Enterprises and Medium Business.
- Deployment: contactSPACE supports SaaS/Web/Cloud; CloudCall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
contactSPACE vs CloudCall — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for contact centers needing complex case tracking with Avaya or Cisco integration.
- You require advanced tracking of complex customer cases beyond basic telephony.
- Your contact center uses Avaya, Cisco, ShoreTel, or Internet-based platforms exclusively.
- You want robust analytics and reporting to gain performance insights.
- You are a very small business or individual needing only basic telephony features.
- You need highly customized or on-premise call center solutions not supported by cloud-only software.
Large Enterprises, Medium Business, Small Business
contactSPACE typically suits Individuals and Medium Business. CloudCall tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the ... Read More about contactSPACE | CloudCall is a cloud telephony platform that integrates with CRM systems to log calls, sync contacts, and centralize communication records. It includes local presence dialing, pre-recorded ... Read More about CloudCall |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employeesSmall to Medium Businesses | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Improved Efficiency: contactSPACE simplifies communication processes, letting agents handle more calls in less time. This means fewer dropped calls and more satisfied customers.
- Data-Driven Insights: With reliable analytics and reporting features, managers can track performance metrics easily. You'll gain useful insights into agent productivity and customer interactions, letting you make informed decisions.
- contactSPACE integrates easily with your existing systems, adding to your technology stack without disruption while improving your operational capabilities.
No key benefits available yet.
Best fit
- 50 to 500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Lacks advanced analytics and reporting — teams needing detailed campaign performance tracking and agent productivity metrics typically add Tableau or Looker
- Pricing is fixed per-user — organizations with 10–50 agents or seasonal staffing patterns often switch to Twilio or Five9 for usage-based models
- Cannot handle 500+ concurrent calls without performance degradation — fast-growing contact centers add Genesys or NICE for load balancing
No alternatives guidance available yet.
Software Demo
Demo |
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How do contactSPACE and CloudCall Compare on Features?
Total Features | 10 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare contactSPACE and CloudCall on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
contactSPACE User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting efficiency improvements and integration capabilities, though limited user feedback is available. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Skills Certified  Ourtel  MonDial | No Customers information available. |
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Media and Screenshots
Screenshots |  9 Screenshots | No screenshots available. |
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Videos |  1 Videos |  3 Videos |
Top Alternatives to contactSPACE and CloudCall in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, contactSPACE or CloudCall?
- contactSPACE edges out the other on user ratings (4.5 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do contactSPACE and CloudCall offer a free trial?
- Neither contactSPACE nor CloudCall currently lists a free trial.
- What is the starting price of contactSPACE vs CloudCall?
- contactSPACE starts at $105 /User/Month. CloudCall starts at Contact for pricing.
- What are the top alternatives to contactSPACE?
- Top alternatives to contactSPACE include Nextiva, TalkDesk, XCALLY, Dialer360, uContact.
- What are the top alternatives to CloudCall?
- Top alternatives to CloudCall include contactSPACE, uContact, Call Center Studio, Dialpad Contact Center, Convoso.