Compare BeyondTrust Remote Support vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	BeyondTrust Remote Support (97) Get Quote Get Quote	Zendesk Support (1757) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem ... Read More	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More
Entry Level Pricing	Starts from $2,097	Starts from $19 , yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.3/10	9.2/10
User Ratings	4.6 (418)	4.3 (7934)
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Software Demo

Demo

Features

Total Features	7 Features	29 Features
Unique Features
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Pricing

Pricing Option
Starting From	$2,097	$19 , yearly
Pricing Plans	Not Available	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.6 (based on 418 reviews)	4.3 (based on 7934 reviews)
Rating Distribution	Excellent 80 Very Good 15 Good 2 Poor 0 Terible 0	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12
Expert's Review generated by AI	BeyondTrust Remote Support has garnered commendable reviews in the past 12 months, highlighting its wide compatibility with all operating systems and the ability to host the server on-premises ...Read more	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more
Pros and Cons	Compatible with all operating systems and devices. Easy to configure within domain environment. Provides a range of remote tools for support. Clean and easy-to-use client interface. Slow updates after new operating system releases. Connection drops and slow connection to host machines.	It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
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Customers

Customers	No Customers information available.	Uber Siemens Shopify

Media and Screenshots

Screenshots	8 Screenshots	5 Screenshots
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Zoho Assist 4.5 Wayk Now 4.7 ScreenMeet 4.9	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both BeyondTrust Remote Support and Zendesk Support offer a Free Trial.

BeyondTrust Remote Support is designed for Large Enterprises, Medium Business and Small Business.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Pricing for BeyondTrust Remote Support Starts at $2,097/Year whereas for Zendesk Support Starts at $19/user/month when yearly.

Some top alternatives to BeyondTrust Remote Support includes Zoho Assist, Wayk Now, ScreenMeet, ISL Online, RemotePC, TeamViewer, VNC Connect, Sygma Connect, Splashtop Business Access, Dualmon Remote Access, NinjaOne (NinjaRMM) and GoTo Resolve.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare BeyondTrust Remote Support vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

BeyondTrust Remote Support

Zendesk Support

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Customers

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Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure