9.3
Spot Score
BeyondTrust Remote Support Review: Is It The Right Remote Access Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $2,097 / Year
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for BeyondTrust Remote Support
BeyondTrust Remote Support is a versatile remote access software used primarily by IT Support Specialists and Help Desk Technicians. With a rating of 4.6/5 from 418 reviews, it is broadly validated, indicating strong user satisfaction across various industries.
The software's compatibility with all operating systems and devices makes it a reliable choice for IT teams needing to support diverse environments. Additionally, its ease of configuration within domain environments simplifies deployment for System Administrators. However, users report slow updates following new operating system releases, which can be a concern for those needing immediate compatibility.
Quick facts about BeyondTrust Remote Support
What is BeyondTrust Remote Support?
BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem and view their system exactly as they do, even if they are working from home or traveling. BeyondTrust provides instant crash reporting, complete screen recording, session recording, and active user monitoring capabilities.
Pricing
Starts from $2,097 / Year
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
BeyondTrust Remote Support Software Demo
BeyondTrust Remote Support was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider BeyondTrust Remote Support
- Use cases
- IT Services, Healthcare, Financial Services
- Team types
- IT Support Specialists, Help Desk Technicians
- Company size
- 50-500 employees, 501-5,000 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose BeyondTrust Remote Support
Wide compatibility with Windows, Mac, Linux, and mobile devices
Robust security features including session recording and auditing
Variety of remote tools such as display resolution changes and client action blocking
Is BeyondTrust Remote Support right for you?
Best for secure, cross-platform remote IT support with extensive session monitoring.
Choose BeyondTrust Remote Support if
- You need robust security with session recording and auditing capabilities.
- Your support team requires compatibility across Windows, Mac, Linux, and mobile devices.
- You want the option to host the remote support server on-premises for control.
Consider alternatives if
- Your organization demands rapid updates for the latest operating system releases.
- Your support heavily relies on iOS device connectivity and management.
What buyers should know before shortlisting BeyondTrust Remote Support
BeyondTrust Remote Support has garnered commendable reviews in the past 12 months, highlighting its wide compatibility with all operating systems and the ability to host the server on-premises for enhanced security and control. Users appreciate the variety of remote tools available, including features like changing client display resolution and blocking client actions.
The product's flexibility and range of troubleshooting options have significantly improved service desk operations, enabling swift issue resolution and boosting productivity. While some users mention occasional connectivity issues and the need for quicker updates for compatibility, the overall consensus is highly positive.
BeyondTrust Remote Support's unattended access feature, easy integration, and robust security measures make it a standout choice for IT departments and service providers. Moreover, the product's ability to support remote workers efficiently and provide seamless customer service has been instrumental in streamlining operations and enhancing user satisfaction.
BeyondTrust Remote Support pros and cons
- BeyondTrust Remote Support pros
Wide compatibility with Windows, Mac, Linux, and mobile devices
Robust security features including session recording and auditing
Variety of remote tools such as display resolution changes and client action blocking
- BeyondTrust Remote Support cons
Slow updates following new operating system releases
Connection drops and slow connections to host machines
Ready to try it?
Get started with BeyondTrust Remote Support
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare BeyondTrust Remote Support side-by-side with top Remote Access Software alternatives.
What is the pricing of BeyondTrust Remote Support?
BeyondTrust Remote Support Pricing Plans
Cloud
$2,097
/Year
Deployment : BeyondTrust Cloud Appliance
Unattended Support : Manage unattended devices, plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
Manage unattended devices, plus:
Unlimited remote access on LAN via RDP
Unlimited access on external networks via RDP/Jump technology
Show more +
Owned Appliance
Deployment : Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS) Hosted in your data center
Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS)
Hosted in your data center
Unattended Support : Manage unattended devices, plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
Manage unattended devices, plus:
Show more +
BeyondTrust Remote Support reviews and ratings
Buyer sentiment
Users generally praise BeyondTrust Remote Support for its broad OS compatibility, security features, and range of remote tools, while noting occasional connectivity and update delays as main drawbacks.
What buyers like
- Cross-platform compatibility
- Security and auditing features
- Variety of remote support tools
Common complaints
- Connection stability issues
- Slow updates for new OS versions
What users are saying
JG
Justin G
10/26/23
"Remote support is a very good product"
What do you like best about BeyondTrust Remote Support? We like that it's compatible with all operating systems and devices, and that we can host the ...
Read more
AU
Anonymous User
10/25/23
"Great product"
What do you like best about BeyondTrust Remote Support? We spent about a year researching remote support products and BT was the very best and we have ...
Read more
IT
Itumeleng T
10/13/23
"Like Teamviewer but better"
What do you like best about BeyondTrust Remote Support? I like that you can configure BeyondTrust Remote Support within your domain's enviroment and ...
Read more
JC
John C
03/30/23
"Fantastic remote support client with a huge range of customization and support."
What do you like best about BeyondTrust Remote Support? Representative client is clean and easy to use and it provides an easy way for us to connect ...
Read more
AU
Anonymous User
03/30/23
"BeyondTrust Remote Support is awesome!"
What do you like best about BeyondTrust Remote Support? This remote support application has changed our entire service desk culture since we started ...
Read more
AU
Anonymous User
03/29/23
"BeyondTrust Remote Support - Must have tool for any IT Department help desk"
What do you like best about BeyondTrust Remote Support? Easy to use. Remote sessions via direct icon click (jump client) or by initiating remote ...
Read more
What are the features of BeyondTrust Remote Support?
The Diagnostic Tools feature provides support agents with built-in utilities to assess the health and performance of remote systems. These t…
File Transfer enables support agents to send and receive files during a remote session effortlessly. This capability is particularly useful…
The Live Chat feature enables immediate communication between users and support agents without the need for a full remote session. This quic…
The Remote Control feature empowers support agents to take direct control of a user’s device during troubleshooting sessions. This hands-on…
Screen Sharing allows users to share their screens with support agents during a remote session. This feature facilitates real-time collabora…
With Session Recording, every remote support interaction can be automatically recorded for later review. This feature addresses the need for…
The Session Transfer feature allows support agents to seamlessly pass control of a remote support session to another agent or technician. Th…
BeyondTrust Remote Support security and data handling
Key compliance certifications and security features for IT and security teams evaluating BeyondTrust Remote Support.
Certifications
Security features
Developer & data
Alternatives to BeyondTrust Remote Support
Access your office from anywhere, ...
9.0
Excellent
Streamline support, satisfy customers.
9.3
Very Good
Why buyers keep looking beyond BeyondTrust Remote Support
Users may seek alternatives due to cost considerations, as some remote support solutions offer competitive pricing or more flexible subscription models that better fit their budgetary constraints.
Organizations with specific security compliance requirements might explore other options that provide enhanced features like end-to-end encryption or additional authentication measures tailored to their needs.
Companies requiring seamless integration with existing IT infrastructure may find alternative remote support tools that offer better compatibility with their current systems and software applications.
Users looking for a more user-friendly interface may consider alternatives that prioritize ease of use, enabling technicians and end-users to navigate the platform effortlessly during support sessions.
Teams needing advanced collaboration features, such as video conferencing or screen sharing, might opt for other solutions that provide enhanced functionality for improved team communication during remote support sessions.
BeyondTrust Remote Support Support Options
Frequently Asked Questions About BeyondTrust Remote Support
Common questions buyers ask before choosing BeyondTrust Remote Support.
BeyondTrust Remote Support is a Remote Access Software. BeyondTrust Remote Support offers Session Transfer, Session Recording, Remote Control, File Transfer, Diagnostic Tools and many more functionalities.
BeyondTrust Remote Support is a strong fit if: You need robust security with session recording and auditing capabilities.; Your support team requires compatibility across Windows, Mac, Linux, and mobile devices.. Consider alternatives if: Your organization demands rapid updates for the latest operating system releases.; Your support heavily relies on iOS device connectivity and management..
Buyers commonly note the following limitations of BeyondTrust Remote Support: Slow updates following new operating system releases; Connection drops and slow connections to host machines; Limited iOS support compared to other platforms.
Some top alternatives to BeyondTrust Remote Support includes Zoho Assist, Wayk Now, ScreenMeet, ISL Online and GoTo Resolve.
BeyondTrust Remote Support offers Free Trial, One-time license, Subscription pricing models
The starting price of BeyondTrust Remote Support is $2,097/Year
Ready to try it?
Get started with BeyondTrust Remote Support
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].