Aircall vs NICE inContact CXone vs LiveOps Comparison
Aircall
Starting at $30 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features f…
NICE inContact CXone
Starting at Contact for pricing
- Large Enterprises
- Medium Business
NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and stre…
LiveOps
Starting at Contact for pricing
- Large Enterprises
- Medium Business
LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qual…
NICE inContact CXone leads on user satisfaction with a 4.2-star rating across 2,553 reviews.
Aircall vs NICE inContact CXone vs LiveOps — at a glance
| Feature | Aircall | NICE inContact CXone | LiveOps |
|---|---|---|---|
| Rating | 4.1 / 5 | 4.2 / 5 | 3.4 / 5 |
| Reviews | 801 | 2,553 | 5 |
| Starting price | $30 /User/Month | Contact for pricing | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software | Contact Center Operations Software |
| Integrations | 10+ apps | — | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | Global | Global | US |
Key differences between Aircall and NICE inContact CXone
- Pricing: Aircall starts at $30 /User/Month. NICE inContact CXone pricing is not publicly listed.
- Free trial: Aircall offers a free trial; NICE inContact CXone does not.
- Target audience: Aircall is built for Freelancers / Consultants and Large Enterprises, while NICE inContact CXone targets Large Enterprises and Medium Business.
- User satisfaction: NICE inContact CXone scores higher with a 4.2-star average.
- Deployment: Aircall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; NICE inContact CXone supports SaaS/Web/Cloud.
Compare Aircall vs NICE inContact CXone vs LiveOps — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for mid-sized sales and support teams needing seamless CRM call integration.
- You need robust international calling with local and toll-free numbers in 100+ countries.
- Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.
- You want built-in real-time call monitoring features like live listening, whisper, and call barge.
- You are a very small business or solo operator with a limited budget.
- You require advanced AI-driven analytics and reporting without paying extra subscriptions.
Best for large contact centers needing scalable multi-channel engagement.
- You require a unified platform for managing multiple contact channels seamlessly.
- Your organization needs robust real-time performance monitoring and analytics.
- You operate a medium to large contact center with complex operational workflows.
- You are a very small business with minimal customer support needs.
- You want a simple, out-of-the-box solution with minimal setup and customization.
Large Enterprises, Medium Business, Small Business
Aircall: Best for mid-sized sales and support teams needing seamless CRM call integration. NICE inContact CXone: Best for large contact centers needing scalable multi-channel engagement.
Description | Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More about Aircall | NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More about NICE inContact CXone | LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat ... Read More about LiveOps |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Scalable International Calling: Aircall supports local and toll-free numbers in 100+ countries, enabling global business reach without additional telecom complexity, which is ideal for companies expanding internationally.
- Robust Analytics & Performance Insights: Built-in dashboards and reports provide visibility into call volume, handle times, missed calls, and agent performance. These insights help teams optimize operations and improve customer experience.
- Enhanced Team Collaboration: Shared call inboxes, tagging, call comments, and call monitoring features help teams work together more effectively. Managers can listen in, coach with whisper, and improve performance in real time.
No key benefits available yet.
No key benefits available yet.
Best fit
- 500+ employees
- Sales, Customer Support, SaaS, E-commerce, Technology, Financial Services, Healthcare, Real Estate, Professional Services, Contact Centers
- Sales Manager, Support Manager, Customer Success Manager, Call Center Manager, Operations Manager, Revenue Operations Manager, Head of Sales, Head of Support, Founder, IT Manager
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Very large enterprises with complex telecom setups or custom contact center requirements may require more customizable UCaaS solutions than Aircall’s standard tiers.
- As a cloud-only solution, Aircall requires solid internet connectivity. Businesses in regions with unreliable internet may opt for hybrid or on-premise systems for consistent uptime.
- Aircall’s advanced analytics and AI tools are strong, but they may be more than what basic users need. Teams seeking a simple cloud phone system with fewer bells and whistles might choose lighter alternatives.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Aircall, NICE inContact CXone and LiveOps Compare on Features?
Total Features | 7 Features | 0 Features | 0 Features |
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Unique Features | No unique features | No features | No features |
Get Quote | Get Quote | Get Quote |
Compare Aircall, NICE inContact CXone and LiveOps on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available | Pricing information not available |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
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HIPAA | ✗ No | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes | — |
ISO 27001 | ✓ Yes | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global | 🇺🇸 US |
Aircall vs NICE inContact CXone User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Aircall's ease of use, strong integrations, and international calling features, though some note cost and advanced feature limitations. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the platform's comprehensive features and scalability but note the complexity and pricing opacity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Subsync  Infinityn  KOHO | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. | No screenshots available. |
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Videos |  3 Videos |  4 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Aircall or NICE inContact CXone?
- NICE inContact CXone edges out the other on user ratings (4.2 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Aircall and NICE inContact CXone offer a free trial?
- Aircall offers a free trial. NICE inContact CXone does not.
- What is the starting price of Aircall vs NICE inContact CXone?
- Aircall starts at $30 /User/Month. NICE inContact CXone starts at Contact for pricing.
- What are the top alternatives to Aircall?
- Top alternatives to Aircall include Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center.
- What are the top alternatives to NICE inContact CXone?
- Top alternatives to NICE inContact CXone include uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center.