LiveOps Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
LiveOps offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is LiveOps?
LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qualitative metrics with our insights into customers and agents. In few clicks, migrate from one platform to another using redundancy management tools.
Pricing
LiveOps offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
LiveOps Software Demo
LiveOps was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LiveOps
- Team types
- Large Enterprises, Medium Business
Why teams choose LiveOps
Offers a seamless multi-channel experience for customers.
Provides valuable insights to improve agent performance.
Redundancy management tools ensure smooth transitions.
Is LiveOps right for you?
What buyers should know before shortlisting LiveOps
LiveOps excels in providing a multi-channel approach to customer service, enabling agents to resolve issues quickly. Its insights into agent performance and customer interactions make it a strong choice for businesses focused on improving service quality.
LiveOps pros and cons
- LiveOps pros
Offers a seamless multi-channel experience for customers.
Provides valuable insights to improve agent performance.
Redundancy management tools ensure smooth transitions.
- LiveOps cons
Customization options may be limited for specific needs.
Integration with existing systems can be challenging.
Ready to try it?
Get started with LiveOps
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare LiveOps side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of LiveOps?
LiveOps uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
LiveOps Pricing Plans
Weighing your options?
Not sure if LiveOps fits your budget?
LiveOps reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Fast issue resolution
- Multi-channel support
- User-friendly interface
Common complaints
- Limited customization options
- Can be expensive for small teams
- Integration challenges
Are you using LiveOps?
What users are saying
JN
J. November
08/26/21
Hmm...
Hmm, I'm showing interest in this company, agents keep sending messages. Asking me to schedule a time for a chat or join a zoom meeting. I responded ...
Read more
L
Linda
06/11/21
Helpful call center software
PROS & CONS What are the best aspects of this product? The good thing about this software is that you can route calls based on IVRs and on skillset. ...
Read more
UI
User in Information Technology and Services
04/17/19
LiveOps has great functionality and intentions, but falls short with bugs and lack of integration
What do you like best? What I loved is that the product generally performs as promised. I was able to make dozens of dials quickly in a short amount ...
Read more
UI
User in Telecommunications
01/31/19
Expert
What do you like best? I enjoy the fact that everything is virtual. What do you dislike? There isn't anything not to like. It's an easy to use ...
Read more
MK
Meagan K
12/12/18
Great Phone
What do you like best? It is very easy to use, no training is really needed it is very straight forward. I really appreciate how it is easy to see ...
Read more
L
Linda
10/02/18
Helpful call center software
PROS & CONS What are the best aspects of this product? The good thing about this software is that you can route calls based on IVRs and on skillset. ...
Read more
- See if LiveOps fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of LiveOps?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Historical Reporting in demand planning software refers to the capability of analyzing past sales, demand patterns, and market trends to sup…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
LiveOps security and data handling
Key compliance certifications and security features for IT and security teams evaluating LiveOps.
Developer & data
Alternatives to LiveOps
LiveOps Support Options
Frequently Asked Questions About LiveOps
Common questions buyers ask before choosing LiveOps.
LiveOps is a Contact Center Operations Software. LiveOps offers Multi-Channel Communication, Automated Routing, IVR Support and many more functionalities.
Buyers commonly note the following limitations of LiveOps: Customization options may be limited for specific needs.; Integration with existing systems can be challenging.; Higher costs may deter smaller businesses..
Some top alternatives to LiveOps includes uContact, Call Center Studio, Dialpad Contact Center, VCC Live and LiveVox.
LiveOps offers Quotation Based pricing model
The starting price is not disclosed by LiveOps. You can visit LiveOps pricing page to get the latest pricing.
Ready to try it?
Get started with LiveOps
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].