Aircall vs FIVE CRM vs Bigin by Zoho CRM Comparison
Aircall
Starting at $30 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features f…
FIVE CRM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
The FIVE CRM is a beautifully designed customer relationship management software that is packaged in a modern & simplistic way. It features multiple integrations, great workflow functionality, and intuitive user experien…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Aircall leads on user satisfaction with a 4.1-star rating across 801 reviews.
Aircall vs FIVE CRM vs Bigin by Zoho CRM — at a glance
| Feature | Aircall | FIVE CRM | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.1 / 5 | — | 4.6 / 5 |
| Reviews | 801 | — | 294 |
| Starting price | $30 /User/Month | Contact for pricing | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | Contact Center Operations Software | CRM Software | CRM Software |
| Integrations | 10+ apps | — | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between Aircall and FIVE CRM
- Pricing: Aircall starts at $30 /User/Month. FIVE CRM pricing is not publicly listed.
- Target audience: Aircall is built for Freelancers / Consultants and Large Enterprises, while FIVE CRM targets Large Enterprises and Medium Business.
- Deployment: Aircall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; FIVE CRM supports SaaS/Web/Cloud.
Compare Aircall vs FIVE CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for mid-sized sales and support teams needing seamless CRM call integration.
- You need robust international calling with local and toll-free numbers in 100+ countries.
- Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.
- You want built-in real-time call monitoring features like live listening, whisper, and call barge.
- You are a very small business or solo operator with a limited budget.
- You require advanced AI-driven analytics and reporting without paying extra subscriptions.
Large Enterprises, Medium Business, Small Business
Small Business
Aircall typically suits Freelancers / Consultants and Large Enterprises. FIVE CRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More about Aircall | The FIVE CRM is a beautifully designed customer relationship management software that is packaged in a modern & simplistic way. It features multiple integrations, great workflow ... Read More about FIVE CRM | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability | |||
SpotScoreWhat's this? ↗ | Not Available | 8.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | — | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Scalable International Calling: Aircall supports local and toll-free numbers in 100+ countries, letting global businesses expand without additional telecom complexity.
- Analytics & Performance Insights: Built-in dashboards and reports provide visibility into call volume, handle times, missed calls, and agent performance. These insights help teams optimize operations and improve customer experience.
- Team Collaboration: Shared call inboxes, tagging, call comments, and call monitoring help teams work together. Managers can listen in, coach with whisper, and improve performance in real time.
No key benefits available yet.
No key benefits available yet.
Best fit
- 500+ employees
- Sales, Customer Support, SaaS, E-commerce, Technology, Financial Services, Healthcare, Real Estate, Professional Services, Contact Centers
- Sales Manager, Support Manager, Customer Success Manager, Call Center Manager, Operations Manager, Revenue Operations Manager, Head of Sales, Head of Support, Founder, IT Manager
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Very large enterprises with complex telecom setups or custom contact center requirements may require more customizable UCaaS solutions than Aircall’s standard tiers.
- As a cloud-only solution, Aircall requires solid internet connectivity. Businesses in regions with unreliable internet may opt for hybrid or on-premise systems for consistent uptime.
- Aircall’s advanced analytics and AI tools are strong, but they may be more than what basic users need. Teams seeking a simple cloud phone system with fewer bells and whistles might choose lighter alternatives.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Aircall, FIVE CRM and Bigin by Zoho CRM Compare on Features?
Total Features | 7 Features | 8 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Aircall, FIVE CRM and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Aircall vs FIVE CRM User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Aircall's ease of use, strong integrations, and international calling features, though some note cost and advanced feature limitations. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Subsync  Infinityn  KOHO |  Lyreco  Pursuit  HEG |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  3 Screenshots |  1 Screenshots |
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Videos |  3 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Aircall or FIVE CRM?
- Aircall edges out the other on user ratings (4.1 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Aircall and FIVE CRM offer a free trial?
- Yes, both Aircall and FIVE CRM offer a free trial.
- What is the starting price of Aircall vs FIVE CRM?
- Aircall starts at $30 /User/Month. FIVE CRM starts at Contact for pricing.
- What are the top alternatives to Aircall?
- Top alternatives to Aircall include Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center.
- What are the top alternatives to FIVE CRM?
- Top alternatives to FIVE CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.